Top 6 It support manager Jobs in Raritan Nj

Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Deskside Support Lead Technician
NTT Ltd —Edison, NJ
- $29.00 - $37.15 an hour
- On call
- Mid-level
- Office
- Windows
- Health savings account
- AD&D insurance
ServiceNow Functional Lead
Deloitte —Morristown, NJ
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
Lead Strategic Sourcing Specialist - IT Procurement
Solstice Advanced Materials —Morris Plains, NJ
- $118,756 - $148,151 a year
- Full-time
- PMP
- Data analysis skills
- Office
- Health savings account
- Paid holidays
Deskside Engineer Lead -NJ
Cognizant —Princeton, NJ
- $79,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
9d
Securitized Products Trading Floor Support Lead
Barclays —Whippany, NJ
- $170,000 - $230,000 a year
- Office
- Windows
- Continuous improvement
- Health insurance
- Dental insurance

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Software Support Technician
Celerant Technology Corp —Iselin, NJ
Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. Help desk: 1 year (Preferred).
$40,000 - $50,000 a year
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Helpdesk Support Analyst
Emmi Dessert USA —Kenilworth, NJ
Hands on with Antivirus tools, VPN Remote Access, LogMeIn, Freshdesk and other IT management tools. The role will be for a technical desktop support person,…
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Manager, Information Technology - End User Support
Battelle —Columbus, OH
Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years’ experience in Information Technology; or an…
Sr Manager, Technology Operations Support
McKesson —Columbus, OH
This role is responsible for establishing operational standards, developing technical capabilities, ensuring incident readiness, and driving continuous…
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it support manager jobs near raritan nj

Technical Support Call Center Manager

Celerant Tech Corp
Edison, NJ

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Life insurance

Qualifications

Managing technical support teams
Managing teams in a customer support role
Business analysis
Frontline customer support management
Change management
Supervising experience
Desktop applications
Productivity software
Call center management

Full Job Description

Description:

Technical Support Call Center Manager

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.

Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.

The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.

Responsibilities:

Oversee all call center operations and staff
Prepare work schedules and adjust staffing based upon volume forecasts
Hire and onboard new team members
Enable and motivate staff to provide a high level of customer satisfaction
Ensure that team members meet company standards for professionalism
Monitor and address responsiveness for tasks
Prioritize and escalate tasks based upon multiple factors
Evaluate performance through reporting and analysis
Proactively effect change by improving management and processes
Develop agents and supervisors through training and mentoring
Collaborate with other managers to satisfy customers and achieve company goals

Requirements:

Management or supervisory experience in a call center
College degree or course credits in management, administration or supervisory area
Effective use of Microsoft Office and business applications
Experience with analyzing staff and business data and effecting changes based upon that data
Handles change with a positive attitude

Optional Skills:

Ability to remotely manage team members
Experience as an agent in a call center for technical products or services
Basic SQL knowledge

Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.

Optional Dental and Eye Care Coverage Available.

Requirements:

Requirements:

Management or supervisory experience in a call center
College degree or course credits in management, administration or supervisory area
Effective use of Microsoft Office and business applications
Experience with analyzing staff and business data and effecting changes based upon that data
Handles change with a positive attitude

Quick Apply

Refine Your Search

it support manager jobs in raritan nj

Technical Support Call Center Manager

Deskside Support Lead Technician

ServiceNow Functional Lead

Lead Strategic Sourcing Specialist - IT Procurement

Deskside Engineer Lead -NJ

Securitized Products Trading Floor Support Lead

Other jobs to consider

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I want to receive the latest job alert for it support manager in raritan nj

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