Top 23 It technician Jobs in Rathdrum Id

Help Desk Analyst
Intermax Networks —Coeur d'Alene, ID
- Mid-level
- Windows
- Communication skills
IT Field Resource
Cascadia Services, LLC —Coeur d'Alene, ID
- From $65,000 a year
- Weekends as needed
- Azure
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
Support Technician I
URM Stores Inc —Spokane, WA
- $23 - $27 an hour
- Full-time
- Pass drug screening
- In-person
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
3d
Systems Support Technician I
Monaco Enterprises Inc —Spokane Valley, WA
- $19.00 - $29.43 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Travel reimbursement
- AD&D insurance
Quick Apply
9d
IT Service Engineer II
Executech —Spokane Valley, WA
- $29 - $38 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
4d
Partner Training Specialist
OpenEye —Liberty Lake, WA
- $65,000 - $80,000 a year
- Email
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Veradale, WA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Military Service - U.S. Navy, Aviation Electronics, Electrical & Computer Systems Technician
U.S. Navy —United States
- $30,000 - $80,000 a year
- Weekends as needed
- Background check
- Laboratory
- Mid-level
- Loan repayment program
- Health insurance
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
4d

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IT Field Resource
Cascadia Services, LLC —Coeur d'Alene, ID
Demonstrated passion for developing new skills in the field of IT. Update the field with issue resolutions or ETR. Current Network+ or Security+ certification.
From $65,000 a year
Quick Apply
9d
Respiratory Care Practitioner- Registered
Kootenai Health —Coeur d'Alene, ID
Familiar with standard concepts, practices, and procedures within the field. Communicate with patients, physicians, families and co-workers in person and on…
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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with…
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4d

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it technician jobs near rathdrum id

Help Desk Analyst

Intermax Networks -
Coeur d'Alene, ID

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Job Details

Qualifications

Salesforce Service Cloud
Telecommunications network troubleshooting
Client onboarding
Email customer support
Technical support via phone
IT user and group management
Wireless networking
Phone communication
Wireless access points
IT system monitoring
Windows
Incident Escalation
Managing clients in a customer support role
Firewall
Salesforce Cloud
VoIP
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Remote access software
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
Technical support via email
Escalation handling
Technical Proficiency
Ticketing system technical support

Full Job Description

Description:

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You’ll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset.

Requirements:

Respond to inbound support requests via phone, email, and Salesforce ticketing system.
Diagnose and resolve issues related to:
Internet connectivity (fiber or wireless)
Network hardware (wireless access points, switches, firewalls/routers)
Windows, Microsoft Office 365, and common business applications
VoIP systems and remote access tools
Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.
Document all support interactions and resolutions in the ticketing system.
Monitor system alerts and proactively address potential issues.
Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).
Provide excellent customer service and maintain a high level of client satisfaction.

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Refine Your Search

it technician jobs in rathdrum id

Help Desk Analyst

IT Field Resource

Support Technician I

Systems Support Technician I

IT Service Engineer II

Partner Training Specialist

Seasonal, Operations Technical Specialist (Part Time)

Military Service - U.S. Navy, Aviation Electronics, Electrical & Computer Systems Technician

Construction Technical Specialist - Autodesk FORMA ( ACC )

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