Salary Range: $20.00 per hour
NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.
Overview:
As an Asset Protection Specialist, you’ll play a key role in creating a safe, secure, and welcoming environment for Wayfair associates, customers, and visitors. With a sharp eye for detail and a calm, professional demeanor, you’ll monitor security systems, support emergency protocols, and proactively resolve safety concerns, ensuring our operations run smoothly and our people feel confident.
You’ll collaborate with cross-functional teams, respond to high-stakes situations with composure, and serve as a trusted resource for associates and leadership alike. The ideal candidate thrives in a dynamic setting, values confidentiality, and is ready to take on evolving safety challenges in a fast-paced retail environment.
What Does an Asset Protection Specialist Do?
Welcome & Protect: Greet visitors, employees, and vendors with professionalism while maintaining a secure and friendly store atmosphere.
Monitor & Respond: Oversee security systems (CCTV, access control, alarms), respond swiftly to incidents, and take action to minimize risk.
Demonstrate Reliability: Maintain consistent attendance and punctuality. Communicate proactively to ensure uninterrupted coverage.
Stay Vigilant: Identify risks early and take initiative to prevent incidents. Keep detailed records of observations, events, and interventions.
Implement Safety Protocols: Apply knowledge of emergency response procedures, access control systems, and safety regulations to protect people and property.
Support Incident Management: Assist with investigations, support safety audits, and respond calmly during emergencies or disruptions.
Communicate with Discretion: Handle sensitive situations with professionalism, confidentiality, and empathy while maintaining trust and neutrality.
Maintain Operational Integrity: Help monitor inventory movement, support shrink reduction efforts, and report compliance concerns when needed.
Collaborate Across Teams: Partner with store leaders and the Asset Protection Manager to support training, safety initiatives, and process improvement.
Adapt Under Pressure: Stay calm and composed during rapidly changing or high-stakes situations, always prioritizing safety and support.
Operate as “One Team”: You will support Wayfair’s total store goals by cross training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.
You’ll Thrive in This Role If You Have:
Asset Protection Experience: 1+ year in asset protection, security, or a similar role. Experience with access control systems or CCTV is a plus.
Educational Background: High school diploma or equivalent is required.
Schedule Flexibility: Willingness to work nights, weekends, and holidays based on store needs.
Customer-Facing Confidence: 1+ year of experience in a retail or customer service environment is preferred.
Physical Stamina: Ability to stand and walk for extended periods and lift up to 50 lbs unassisted.
Tech Proficiency: Comfortable using Google Workspace (Sheets, Gmail, Docs) and able to quickly learn new security and operational systems.
Detail-Oriented Judgment: Strong professionalism, organization, and sound discretion in sensitive or confidential situations.
Effective Communication: Clear and confident verbal and written skills to document incidents and engage with others professionally.
Strong Time Management: Proven ability to prioritize, multitask, and stay focused in a fast-paced environment with evolving demands.
Additional Physical and Environmental Requirements:
Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus. Temperature Flexibility: Comfortable in environments with varying temperature conditions.
Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
What are the Benefits*?
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Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
- Career Growth: Access professional development and advancement opportunities to help you grow with us.
- Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
- Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
- 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
- Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
- Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant .
- Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family. And So Much More: We’ve got more good stuff where that came from!
NOTE: Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
