Overview
Big O Tires Assistant Store Managers supervise store operations and perform customer service duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs.
MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities
- Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences
- Ensure prompt and consistent opening and closing of location based on store hours of operation
- Perform all aspects of store operations including but not limited to customer service, sales, shop management and office responsibilities
- Promote sales through explaining benefits of service and products to customers
- Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy
- Perform management functions in the absence of the store manager
- Assist in training and the execution of all company programs, policies, and procedures
- Guide staff in the resolution of difficult questions or customer concerns
- In coordination with the Store Manager, set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control and payroll objectives
- Assist the Store Manager with the financial aspects of store operations including reviewing and analyzing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and the collection of past due accounts; oversight of daily cash handling; coordinating and verifying daily bank deposit; and organizing, documenting, and processing all adjustments
- Help monitor employee productivity in accordance with established policy
- Assist the Store Manager with inventory replenishment bi-weekly and with month end physical inventory
- Assist the Store Manager in completing any necessary reports and providing information to company personnel as directed in a timely manner
- Attend and assist in the presentation of weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
- Manage ticket average and profitability and assist store manager in meeting company expectations
- Ensure facilities and equipment are maintained according to company guidelines and in compliance with Big O Tires standards
- Timely complete daily Today’s Class Technician and other required training.
- All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.
Job Requirements
- 18 years of age or older
- Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire
- Previous experience in retail or automotive sales or service
- Ability to learn new concepts and use technical materials
- Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages
- Ability to consistently operate a computer and other office productivity machinery
- Ability and willingness to work with hazardous materials
- Ability to consistently work in outdoor weather conditions
- Ability to safely operate automatic and manual transmission vehicles
- Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
- Vision, hearing, speech, and the ability to detect odors
- Valid driver’s license for moving customer vehicles in and out of the shop area
- Availability to work holidays, weekends, and after regular business hours as needed
- Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
- Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
- Ability to meet company requirements including successful pre-employment screenings
- Legal authorization to work in the United States of America
Preferred Skills
- High school diploma or GED equivalent
- Two years or more of experience in the retail or sales industries
- Ability to work both independently and in a team environment
- Ability to work at a fast pace
- Ability to effectively lead a team
- Strong verbal communication skills.
- Sales abilities
- Ability to prioritize and plan work activities using time efficiently
- Ability to manage multiple tasks and projects
- Ability to perform detail work with accuracy
ABOUT MFA PETROLEUM COMPANY
MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.
MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.
BENEFITS
Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.
OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
- Put Customers First
- Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
- Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
- Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
- Be Tenacious
- Give Your Best – Always give your best effort and seek to improve every day.
- Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
- Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
- Lead by Example
- Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
- Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
- Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.
GROWTH & DEVELOPMENT
We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.
