Summary: The Warehouse Manager is accountable for the overall performance of the warehouse, encompassing operations, safety, customer service, office functions, security, and regulatory compliance. This role involves planning, organizing, directing, and controlling all warehouse activities. Key responsibilities include all personnel selection, professional development, and motivation. The Warehouse Manager collaborates with senior management to set performance objectives and contribute to strategic planning, ensuring the achievement of company goals related to customer service, safety, quality assurance, cost control, inventory management, productivity, security, profit, and return on investment.
What You’ll Be Doing:
Communications
- Engage with Senior Management, Corporate Staff, Safety personnel, IT and Engineering teams, Logistics Management, Sales & Marketing personnel, and Equipment and Facility Maintenance staff.
- Maintain regular contact with customers.
- Conduct management and staff meetings to organize warehouse activities.
Operations
- Develop and enforce systems and procedures for warehouse operations, including material handling, transportation equipment, and human resources.
- Plan and implement warehouse operations and administrative support to meet productivity and service goals.
- Promote safe work habits to prevent injuries and property damage.
- Ensure compliance with federal, state, and local regulations governing business operations.
Labor Management
- Direct the warehouse team to achieve set objectives.
- Use effective communication and motivational techniques to supervise, counsel, and discipline subordinates.
- Assist Human Resources in creating hiring, training, and professional development programs.
- Recommend promotions, wage increases, or terminations as necessary.
Information Technology
- Assist the VP of IT with the implementation of warehouse management information systems.
- Maintain a working knowledge of company and customer warehouse management systems.
Customer Service
- Oversee the establishment and communication of customer service standards for all accounts.
- Ensure customers receive the required level of service and quality.
- Maintain appropriate contact with customers and respond to requests as needed.
Budgeting
- Develop and recommend an annual operating budget.
- Manage controls to ensure service levels and performance goals are met within cost, revenue, and profit parameters.
- Negotiate best value with vendors for services and supplies.
- Work with corporate accounting to prepare accurate Profit and Loss Statements and Customer Profitability Reports.
- Ensure accounts meet predetermined profit standards.
Equipment & Facilities
- Develop and enforce programs for equipment and facility maintenance, housekeeping, and safety.
- Ensure compliance with security policies and procedures to protect employees, visitors, merchandise, equipment, and property.
- Monitor equipment usage and justify additional or replacement equipment for efficient and cost-effective operations.
What You Need:
A. Education: Preferred: Four-year college degree.
B. Experience: Minimum: 3 years in a similar position.
C. Knowledge/Experience/Skills:
- An experienced leader in warehouse and logistics.
- Familiarity with personal computers, warehouse management systems, and material handling equipment.
- Decisive individual with a strategic focus and operational implementation perspective.
- Effective in planning, staffing, budgeting, organizing, controlling, communicating, and problem-solving.
- Ability to develop effective relationships, provide leadership, and integrate diverse individuals towards profitability objectives.
Attributes:
- Strong Leadership Skills: A successful warehouse manager must exhibit strong leadership capabilities to manage & motivate the warehouse team effectively. This includes setting clear goals, providing guidance, fostering a collaborative work environment, & addressing any conflicts or issues that arise.
- Excellent Organizational & Planning Abilities: It is crucial to plan, organize, and oversee all warehouse operations. This includes inventory management, workflow coordination, scheduling, and ensuring that all processes run smoothly and on time.
- Commitment to Safety & Compliance: Must be dedicated to maintaining high standards of safety & compliance with all relevant regulations & company policies. This involves regular safety training, enforcing safety protocols, & staying updated on regulatory changes.
Physical Demands and Work Environment
- Mobility: Ability to move around the warehouse and office areas frequently.
- Lifting: Occasionally required to lift and move items weighing up to 50 pounds.
- Stamina: Ability to stand or walk for extended periods.
- Dexterity: Capability to handle small and large objects, operate warehouse equipment, and perform basic maintenance tasks.
- Vision: Good vision for reading, inspecting, and monitoring warehouse activities and data.
- Hearing: Ability to hear alarms, communication from team members, and machinery sounds.
- Physical Activity: Frequent bending, stooping, climbing, and reaching.
- Warehouse Setting: Primarily works in a warehouse environment, which may involve exposure to varying temperatures, dust, and noise levels.
- Office Setting: Some duties are performed in an office setting within the warehouse.
- Noise Levels: Moderate to high noise levels from machinery, equipment, and operational activities.
- Safety: Regularly exposed to conditions where safety procedures are required, including wearing personal protective equipment (PPE).
- Hours: Working extended hours, including early mornings, late evenings, weekends, and holidays, especially during peak seasons or to meet deadlines, may be required.
- Team Interaction: Constant interaction with warehouse staff, management, and other departments.
- Customer Interaction: Periodic meetings and communications with customers.
- Travel: Occasional travel may be required for meetings, training, or conferences.
Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran, or other protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Equal Opportunity Employer/Disability/Protected Veterans
Required
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3 - 5 years: Continuous Improvement, Safety, and Compliance - Experience implementing process improvements that increase productivity, reduce costs, and improve safety while ensuring compliance with OSHA, customer requirements, and company policies. Experience with Lean, Six Sigma, or Kaizen is preferred.
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3 - 5 years: Customer-Facing Operations - Experience working directly with customers to resolve operational issues, meet service level agreements (SLAs), and build long-term business relationships. Experience supporting new business implementations is a plus.
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3 - 5 years: P&L, Budget, and KPI Management - Experience managing operating budgets and improving key performance indicators such as productivity, labor costs, inventory accuracy, quality, customer service, safety, and profitability.
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3 - 5 years: People Management - Proven experience leading supervisors and hourly employees, including hiring, coaching, performance management, employee relations, and succession planning.
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3 - 5 years: Warehouse or Distribution Center Leadership - Experience managing day-to-day warehouse operations in a distribution, manufacturing, or 3PL environment, including inbound, outbound, inventory, and shipping/receiving.
Required
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Relationship Management
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Continuous improvement mindset
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Conflict Management
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Communication across levels
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Microsoft Office
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Budgeting
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People Development
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Warehouse Mgmt System
Required
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Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
