Top 16 Entry level call center representative Jobs in Reading, Pa

Customer Service Representative (Clerical Assistant 3)
Commonwealth of PA —Reading, PA
- $44,273 - $66,055 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health insurance
1d
Customer Service Representative
Environaire Corporation —Reading, PA
- $525 - $1,200 a week
- Part-time
- 18 years or older
- No experience needed
- In-person
- Paid training
- Flexible schedule
Quick Apply
Customer Contact Specialist
CNH Industrial —New Holland, PA
- $55,725 - $85,445 a year
- Overtime
- Spanish
- English
- Mid-level
- Tuition reimbursement
- Adoption assistance
8d
Scheduling Coordinator Weekend Support
KRE Security —Hamburg, PA
- $20 an hour
- Part-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
- Paid time off
- Opportunities for advancement
Quick Apply
6d
Inbound Customer Retention Representative
TruGreen —Lititz, PA
- $18 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
Technical Support Representative - Gilbertsville, PA
Gateway Ticketing Systems —Gilbertsville, PA
- Weekends as needed
- Microsoft Outlook
- Office
- Travel
Quick Apply
Internet Sales Representative
Tri-county Toyota —Limerick, PA
- Computer literacy
- Organizational skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply

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Customer Service Representative (Clerical Assistant 3)

Commonwealth of PA -
Reading, PA

Apply Now

Job Details

Full-time
$44,273 - $66,055 a year
1 day ago

Benefits

Paid parental leave
Internal mobility program
Health insurance
Dental insurance
Military leave
Paid time off
Paid military leave
Work from home
Parental leave
Vision insurance
Flexible schedule
Retirement plan
Paid sick time

Qualifications

Customer communication
Computer literacy

Full Job Description

THE POSITION

NOTE: This posting will close on AUGUST 21, 2026 or after a total of 50 applications are received, whichever occurs first.

Are you a diligent problem-solver with a passion for providing top-notch customer service? Do you thrive on accuracy and enjoy being the go-to person for complex questions? Join the Pennsylvania Department of Transportation (PennDOT) as a Customer Service Representative and make a positive impact by helping people understand important driver and vehicle services. Showcase your knowledge and professionalism as you respond to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and other select areas of PennDOT. Apply today to become part of a team that values clear communication, problem solving, and excellent service!

DESCRIPTION OF WORK

This position provides essential support to customers by answering inquiries, explaining procedures, and guiding people through driver and vehicle service requirements. The role requires clear communication, careful judgment, and strong attention to detail when handling complex information. As a Customer Service Representative, you will perform the following duties:

Customer Inquiry Support: Respond to questions about driver licensing, vehicle services, REAL IDs, and other related PennDOT information
Information Analysis: Review and interpret detailed records to provide accurate guidance to customers
Record Processing: Complete updates to customer records, issue temporary credentials, and apply proper fee waiver documentation
Exam Scheduling: Schedule, adjust, or cancel all types of driver licensing exams based on customer needs
Written Communication: Compose clear and complete email responses and prepare messages for additional research when required
Issue Identification: Recognize potential system or communication errors and alert supervisors when broader customer impact is possible

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 40 hours/week
Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
This position may be required to work during office closures.
Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Reading. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.

Additional Requirements:

You must be willing and able to travel to Harrisburg for a minimum of six weeks for training and orientation. Travel expenses will be paid.
You must be able to perform essential job functions.

Preferred Qualifications (not required):

Experience using a PC or laptop
Experience using Microsoft computer applications such as Word, Excel, and Outlook
Experience effectively communicating orally and in writing
Experience working in a call center
Experience with customer service
Bilingual

Legal Requirements:

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

Eligibility rules apply.

Apply Now

Refine Your Search

entry level call center representative jobs in reading, pa

Customer Service Representative (Clerical Assistant 3)

Customer Service Representative

Customer Contact Specialist

Scheduling Coordinator Weekend Support

Inbound Customer Retention Representative

Technical Support Representative - Gilbertsville, PA

Internet Sales Representative

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THE POSITION

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REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

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