Top 6 Help desk analyst Jobs in Reading, Pa

Service Desk Analyst, Brewery
The Boston Beer Company —Breinigsville, PA
- $25.96 - $45.67 an hour
- Full-time
- Office
- Continuous improvement
- Fair chance
- Wellness program
- Employee stock purchase plan
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9d
Technical Support Representative - Gilbertsville, PA
Gateway Ticketing Systems —Gilbertsville, PA
- Weekends as needed
- Microsoft Outlook
- Office
- Travel
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10d

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IT Dept - Service Support Specialist I
Phillips & Cohen Associates Ltd. —Wilmington, DE
Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive…
$22 an hour
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Network Support Specialist - Tier 2
Pencor Services —Palmerton, PA
Ability to work varied hours/shifts to cover for calls off or emergencies. Valid PA Driver’s License and good driving record.
$41,600 - $45,760 a year
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6d

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Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
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9d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
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Service Desk Analyst, Brewery

The Boston Beer Company -
Breinigsville, PA

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Job Details

Full-time
$25.96 - $45.67 an hour
9 days ago

Benefits

Wellness program
Employee stock purchase plan
Tuition reimbursement
Adoption assistance

Qualifications

Asset management
Knowledge management
Mobile device support
Email customer support
Technical support via phone
Wireless networking
Phone communication
SAP
In-person customer service
Configuration management
Printer (troubleshooting support)
Microsoft System Center
Compliance with security regulations
Manufacturing facility experience
Continuous improvement
Productivity software support
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Software asset management
Incident management operations support
Desktop applications
Networking equipment (troubleshooting support)
Mobile device management
Customer service knowledge base
macOS
Hardware management
Telephone systems
Productivity software
1 year

Full Job Description

We are currently hiring a Full-Time, Hourly Service Desk Analyst I in Breinigsville, PA.

The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support and participating in support of major service incidents. Additionally, the analyst will collaborate with IT teams, update and create documentation, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What You'll Brew:

Respond to and resolve IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations.

Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues.

Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.

Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions for future reference.

Participate in after-hours on-call queue to address urgent issues as they arise.

Maintain asset inventory process by assigning, upgrading, and maintaining hardware inventory; laptops, tablets, printers, and peripherals (including handheld scanners).

Deliver excellent customer service, maintaining a professional, and helpful demeanor always.

Maintain IT Knowledgebase and contribute new articles to facilitate support.

Maintaining asset management processes for hardware and software.

Ensure compliance with company policies, procedures, and IT security standards.

Other duties as assigned.

What Ingredients You'll Bring:

Experience
- 1+ years of helpdesk or service desk experience
- Experience supporting client configuration management and mobile device management tools such as Intune, SOTI, SCCM, etc.
- Knowledge of industry standards such as ITIL
- Experience working in corporate and/or manufacturing environment

Skills
- Intermediate trouble shooting of technologies including wired and wireless network connectivity, client operating systems, telephony and conference rooms, handheld scanners, printers, productivity applications (such as Microsoft 365), business applications (such as SAP), etc.
- Intermediate knowledge of Microsoft and Apple client operating systems
- Strong phone and personal communication skills
- Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
- Ability to diagnose and resolve technical issues remotely and on-premises.

Preferred Qualifications:

Level: 8IC

Hourly: At the Boston Beer Company and in accordance with pay transparency laws, we are open about our salary and hourly ranges. For this role, the hourly rate is between $25.96 and $45.67. However, it’s important to note that where the person hired starts in this range is dependent on their related experience, skillset and location. Additionally, this position qualifies for a discretionary annual bonus based on company and individual performance, and certain sales roles might include a car allowance.

Our people are our most important “ingredient.” We hire the best talent; and we reward, develop, and retain them too.

In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:

Tuition reimbursement
Fertility/adoption support
Free financial coaching
Health & wellness program and discounts
Professional development & training
Free beer!

Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact [email protected] for assistance.

#LI-KP1

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Service Desk Analyst, Brewery

Technical Support Representative - Gilbertsville, PA

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