Top 5 Helpdesk manager Jobs in Reading, Pa

Academic Technology Support Specialist
Reading Area Community College —Reading, PA
- $21.50 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- Administrative experience
IT Service Desk Technician I (Part-Time)
Penske Truck Leasing and Logistics —Reading, PA
- Part-time
- Pass drug screening
- Research
- Mid-level
Service Desk Engineer L2
Omega Systems —West Lawn, PA
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
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Manager I - Information Technology
Carpenter Technology —Reading, PA
- Full-time
- System design
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
IT Development Manager
Citadel Federal Credit Union —Exton, PA
- On call
- Hybrid work
- Computer Science
- 5 years
- Master's degree
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Academic Technology Support Specialist

Reading Area Community College -
Reading, PA

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Job Details

Part-time
$21.50 an hour

Qualifications

Computer operation
Phone communication
Computer literacy
Online learning environment experience
Desktop applications
Typing
Associate's degree
Teaching technology use
Client interaction via phone calls

Full Job Description

Summary:

The part-time Academic Technology Support Specialist provides academic technology support for RACC students and faculty. This support includes responding to and resolving Learning Management System (LMS) help requests submitted online, on the phone, and in-person. This employee also creates and deploys routine survey projects for student course evaluations across the college. Finally, this role completes other routine administrative duties, such as maintaining department training records and standards of practice.

Working Hours:

Specific work hours to be agreed upon by the supervisor and employee prior to the onset of employment with a preference for weekday mornings during high-volume weeks around the beginning and end of a new academic term.

Essential Duties and Responsibilities:

Provide help desk support for faculty and students for Canvas and other academic technologies.

Assist students with orientation to and navigation of Canvas and the RACC online learning environment.

Assist in the creation of academic technology support resources for students.

Create and deploy routine student course evaluations and other on-demand surveys.

Maintain faculty training and distance education course evaluation records.

Assist in the creation and maintenance of department standards of practice.

Perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required:

1- Associate’s degree.

2- One year of student, instructor, or administrative experience working directly with a learning management system (Canvas, Blackboard, Moodle, D2L, etc.).

Preferred:

1- Bachelor’s degree.

2- One year of technology help desk support experience.

3- Experience using Microsoft 365: SharePoint, Word, PowerPoint, Excel, and/or Teams.

4- Experience with electronic survey tools (SurveyMonkey, Watermark, or Google/Microsoft Forms).

5- Experience working with students and faculty in a higher education environment.

Other Skills and Abilities:

Candidates for this position must be:

1- Self-motivated and able to work with minimum supervision.

2- Ready to self-train and new software.

3- Able to independently to solve user problems.

4- Able to write and speak clearly on the phone and face-to-face.

5- Professional and courteous at all times.

Computer Skills:

To perform this job successfully, an individual should have an intermediate to advanced understanding of Microsoft and/or other web-based software programs. Proficiency in keyboard typing and file organization on a Windows PC is expected for this position.

Communication Skills:

To perform this job successfully, an individual should have the ability to read and comprehend simple instructions, short chat messages, and emails. They should be able to write simple correspondence and to effectively present information in one-on-one and small group situations within the department and college.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

FOR ANNUAL SECURITY AND CRIME STATISTICS REPORTS: https://www.racc.edu/about-racc/clery

About Reading Area Community College

Reading Area Community College (RACC) is an accredited, comprehensive, open-enrollment education institution that provides the following: Associate degree, Certificate and Diploma Programs; career-focused training; transitional coursework; skills training for business and industry; personal enrichment programs and public service activities. Sponsored by Berks County, the College provides affordable access to meet identified community educational needs. Students from every age, race, religion and many different countries throughout the world choose to study here. Those who are seeking degrees at the college are attracted to programs like nursing, respiratory care, criminal justice and business. Other people pursue individual courses to brush up on a skill or interest, or pursue certification in a variety of subjects. The Community Education/Workforce Development division offers programs like dental assisting, home health aide and GED preparation.

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helpdesk manager jobs in reading, pa

Academic Technology Support Specialist

IT Service Desk Technician I (Part-Time)

Service Desk Engineer L2

Manager I - Information Technology

IT Development Manager