Top 67 It analyst Jobs in Reading, Pa

Salesforce Business Analyst
Penske Truck Leasing and Logistics —Reading, PA
- Pass drug screening
- Mid-level
- Office
Service Desk Analyst, Brewery
The Boston Beer Company —Breinigsville, PA
- $25.96 - $45.67 an hour
- Full-time
- Office
- Continuous improvement
- Fair chance
- Wellness program
- Employee stock purchase plan
Quick Apply
7d
Cybersecurity Analyst - AI Trainer
DataAnnotation —Pennsylvania
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
14d
ERP Business Analyst
Robert Half —Lyon Station, PA
- $120,000 - $145,000 a year
- 5 years
- Office
- Analysis skills
- Disability insurance
- Dental insurance
Quick Apply
Computer Support Analyst
Netrix Global —Reading, PA
- Full-time
- Background check
- Word processing
- Research
Quick Apply
7d
Systems and Cyber Security Analyst
Eastern Lancaster County School District —New Holland, PA
- $75,000 - $95,000 a year
- Full-time
- Background check
- School experience
- Google Workspace
ServiceNow - Identity & Access Management IAM Security Analyst III
Tower Health —Wyomissing, PA
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
Epic Hospital Billing Analyst
Tower Health —Wyomissing, PA
- Full-time
- Customer service
- Research
- Mid-level
Quick Apply
Global Cybersecurity Senior GRC Analyst
UGI Utilities, Inc —Denver, PA
- Computer science
- Computer Science
- Pass drug screening
Business Technical Analyst
Citadel Federal Credit Union —Exton, PA
- On call
- Hybrid work
- Writing skills
- Mid-level
- Office
2d
Cybersecurity Senior GRC Analyst
UGI Utilities, Inc —Denver, PA
- Hybrid work
- Computer Science
- Pass drug screening
- Bachelor's degree
Sr SAP Analyst - Integrations
UGI Utilities, Inc —Wyomissing, PA
- Computer Science
- Pass drug screening
- High school diploma or GED
Security GRC Analyst
Citadel Federal Credit Union —Exton, PA
- Hybrid work
- Writing skills
- Mid-level
- 3 years
EDI & Compliance Analyst
Bollman Hat Company —Adamstown, PA
- Full-time
- ERP systems
- Mid-level
- Analysis skills
11d
ERP Business Analyst
Core BTS —Lyons, PA
- Urgently hiring
- 5 years
- Bachelor's degree
- Senior level
Quick Apply
ERP Business Analyst - Distribution & Warehouse
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
ERP Business Analyst - Inventory Management & Supply Chain
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Senior HRIS Analyst
Penske Truck Leasing and Logistics —Reading, PA
- 6 years
- Oracle
- Pass drug screening
Sr CRM Administrator/Analyst - 1st Shift
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Weekends as needed
- 6 years
- Computer Science
- Microsoft Office
- Paid holidays
- Health insurance
ERP Business Analyst - Sales & Customer Service
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Full-time
- Customer service
- 5 years
- Mid-level
- Paid holidays
- Health insurance

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Salesforce Business Analyst

Penske Truck Leasing and Logistics -
Reading, PA

Apply Now

Job Details

Qualifications

Certified Salesforce Administrator
System administration

Full Job Description

Position Summary:

The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform launching across the maintenance organization. This new team member serves as a key point of contact for internal users, ensuring system stability, usability, and alignment with business operations. They will work cross-functionally with other analysts and IT Teams across Penske.

Their primary responsibilities include supporting day-to-day system usage, troubleshooting issues, gathering enhancement requests, and configuring front end Salesforce solutions to meet evolving business needs. The Analyst collaborates closely with internal stakeholders to improve workflows, maintain data integrity, and drive system adoption. This role also plays a critical part in user enablement through training, documentation, and continuous improvement initiatives, while ensuring alignment with organizational processes and best practices.

Key Responsibilities

Salesforce Administration & Configuration

Serve as the primary support resource and subject matter expert for Salesforce users in the maintenance organization, resolving issues, answering questions, and ensuring effective system utilization.

Configure and maintain Salesforce to support internal business processes, including implementing enhancements based on user needs.

Translate business requirements into system configurations and functional solutions. Partner with stakeholders to prioritize and implement system improvements.

Build and maintain Salesforce reports and dashboards to support operational and leadership decision-making.

System Support & Operations

Monitor system performance, troubleshoot defects, and coordinate resolutions with internal teams.

Analyze system data and user trends to identify opportunities for optimization and efficiency improvements.

Read and write SQL queries through foundational knowledge of relational databases (e.g., MySQL, PostgreSQL, or SQL Server)

Provide support during high-demand periods and assist with special projects as needed.

Collaboration & Stakeholder Support

Work cross-functionally with operations, IT, and business teams to align Salesforce capabilities with business needs.

Partner with Salesforce IT developers to deliver advanced automation and agentic solutions.

Develop and maintain job aids, documentation, and training materials to support end users.

Conduct onboarding and ongoing training sessions to improve user adoption and system effectiveness.

Qualifications

Bachelor's degree in business, Information Systems, or related field preferred.

At least 2 years working as a Salesforce administrator or BA is required; specific experience with Field Service is preferred.

Salesforce Administrator certification required, additional certifications are encouraged.

Proven experience managing end-to-end project lifecycles with on-time deliveries

Regular, predictable, full attendance is an essential function of the job.

Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening.

Skills & Capabilities

Strong troubleshooting and problem-solving skills with a focus on user support.

Experience gathering and documenting business requirements.

Ability to manage multiple priorities and respond to changing business needs.

Strong communication skills with the ability to work across all levels of the organization.

Familiarity with Atlassian suite including Jira and Confluence

Key Focus Areas for Success

Deliver timely and effective internal support for Salesforce users

Drive user adoption through training and engagement

Improve business processes through system optimization

Maintain high data quality and system reliability

Act as a trusted partner between business users and technology teams

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Information Technology

Job Family: Information Technology

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2607169

Apply Now

Refine Your Search

it analyst jobs in reading, pa

Salesforce Business Analyst

Service Desk Analyst, Brewery

Cybersecurity Analyst - AI Trainer

ERP Business Analyst

Computer Support Analyst

Systems and Cyber Security Analyst

ServiceNow - Identity & Access Management IAM Security Analyst III

Epic Hospital Billing Analyst

Global Cybersecurity Senior GRC Analyst

Business Technical Analyst

Cybersecurity Senior GRC Analyst

Sr SAP Analyst - Integrations

Security GRC Analyst

EDI & Compliance Analyst

ERP Business Analyst

ERP Business Analyst - Distribution & Warehouse

ERP Business Analyst - Inventory Management & Supply Chain

Senior HRIS Analyst

Sr CRM Administrator/Analyst - 1st Shift

ERP Business Analyst - Sales & Customer Service

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