The Miller Center Box Office and House Coordinator will run the box office by processing ticket sales, customer service, building events in ticketing system and show maintenance, keeps the Miller Center database updated, social media management, take photos during events that are approved, assist Miller Center Production Coordinator in operation of college events, and assist Miller Center House Manager and Production Manager as needed. Provides additional support to the Miller Center as needed.
Working hours for this position consist of a 7.5 hour period exclusive of a 1/2 hour lunch. Core hours in the office are 9:00 am – 4:30 pm Monday through Friday exclusive of a ½ hour. During a performance/event week, the employee’s work schedule will be altered in advance as mutually agreed upon between the employee and supervisor to remain within a 37.5 hour work week.
When there are performances/events during any given week, the work hours routinely include Friday night, Saturdays and Sundays as well as or in addition to weekday evening hours (approximately 60% percent of the year there are performances/events occurring).
Specific work hours to be agreed upon by the supervisor and employee weekly due to need of flexible hours. Hours to include weeknight and weekend hours.
Essential Duties and Responsibilities: (Not an all-inclusive list of duties)
1. Manage box office during regular hours and during performances, on evening and weekends, preparing Will Call, sell tickets, and resolve problems, as needed.
2. Resolve customer conflicts regarding ticketing as well as show night issues.
3. Manage front of house operations for performances.
4. Coordinate, train and schedule volunteers and student workers.
5. Oversee Miller Center Front of House volunteers to include recruiting, training and scheduling/coordinating.
6. Manage Social Media accounts by coordinating posts, creating new campaign ideas along with General Manager, research targeting, answering direct messages, take photos, and interacting with followers.
7. Coordinate all digital media posts on behalf of the Miller Center, Facebook, Instagram, monitors, and other platforms.
8. Manage printed programs distribution and secure programs and other patron material.
9. Event management.
10. Participate in the compilation of the season brochure, research artist, gather promotional images, write copy, and coordinate production with the General Manager and the Graphic Designer.
Required
1. High School Diploma
2. Three (3) years minimum experience in performing arts
3. Customer service experience, preferably in the ticketing, entertainment, non-profit arts or hospitality industries
4. Experience using social media platforms
1. Bachelor’s degree in performing arts
2. Experience using point of sale systems
3. Social media management experience
4. Experience with Photoshop
5. Knowledge of basic cash handling procedures, and fiscal responsibility
6. Donor relations
7. Bilingual: English/Spanish
The successful candidate must be proficient in Microsoft Word, Excel and Outlook. Adept in social media tools.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
https://www.racc.edu/about-racc/clery
Reading Area Community College (RACC) is an accredited, comprehensive, open-enrollment education institution that provides the following: Associate degree, Certificate and Diploma Programs; career-focused training; transitional coursework; skills training for business and industry; personal enrichment programs and public service activities. Sponsored by Berks County, the College provides affordable access to meet identified community educational needs. Students from every age, race, religion and many different countries throughout the world choose to study here. Those who are seeking degrees at the college are attracted to programs like nursing, respiratory care, criminal justice and business. Other people pursue individual courses to brush up on a skill or interest, or pursue certification in a variety of subjects. The Community Education/Workforce Development division offers programs like dental assisting, home health aide and GED preparation.
