Top 8 Service desk engineer Jobs in Reading, Pa

Systems Administrator
Watchkeep —West Reading, PA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- US work authorization
- Health savings account
- Health insurance
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Service Desk Engineer L2
Omega Systems —West Lawn, PA
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Industrial Mechanic - 1st Shift
American Crane —Douglassville, PA
- $25 - $34 an hour
- Overtime
- Background check
- Mechanic experience
- Pass drug screening
- Health savings account
- Paid holidays
Environmental Scientist
Cedarville Engineering Group —Pottstown, PA
- Background check
- Mid-level
- Office
- Health insurance
Quick Apply
Structural Drafter I
Quality Buildings —Lancaster, PA
- $50,000 - $65,000 a year
- Full-time
- Construction site
- Engineering
- Research
Quick Apply
Structural Drafter II
Quality Buildings —Lancaster, PA
- $60,000 - $80,000 a year
- Full-time
- Management
- Construction site
- 5 years
Quick Apply

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Systems Administrator

Watchkeep
West Reading, PA

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Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Process improvement
Microsoft Exchange
Windows
Attention to detail
CompTIA Network+
IT support

Full Job Description

Are you a hands-on IT professional who thrives on solving complex problems and delivering exceptional customer experiences? Join our Managed Services team as a Systems Administrator, where you’ll play a key role in supporting and improving client environments while serving as a trusted escalation point for advanced technical issues.

In this role, you’ll work with modern tools, collaborate with a talented technical team, and help ensure our clients achieve their business goals through reliable, secure, and efficient IT solutions.

What You’ll Do

Be a Level 2 Escalation Expert: Troubleshoot and resolve advanced server, networking, Microsoft 365, Active Directory, and security-related issues using phone, email, and remote support tools.
Deliver Outstanding Service: Provide responsive, professional, and customer-focused support while representing the Managed Services team with excellent communication.
Manage & Optimize MSP Tools: Administer and maintain RMM, PSA, and monitoring platforms to ensure system health, proactive issue resolution, and service quality.
Collaborate Across Teams: Work closely with Service Desk peers, triage managers, and project engineers to ensure smooth escalations and knowledge sharing.
Improve Processes: Follow and help refine SOPs, runbooks, and technical standards. Identify opportunities for automation, efficiency, and long-term improvements.
Understand Client Environments: Maintain accurate documentation and a deep understanding of client infrastructure, including servers, networks, and cloud environments.
Automate & Script: Use tools like PowerShell to streamline administration and reduce manual work.
Grow Your Skills: Continue developing your technical expertise through certifications, training, and staying current with emerging technologies.

What We’re Looking For

4–6 years of experience in an IT support role, ideally within an MSP or fast-paced technical environment
Proven success resolving complex Level 2 tickets and supporting business-class infrastructure
Strong experience with:
Windows Server
Microsoft 365 (Exchange, Teams, OneDrive)
Networking concepts and security configurations
MSP tools such as RMM and PSA
Excellent customer service skills with a patient, professional, and empathetic approach
Strong troubleshooting, documentation, and attention to detail
Ability to clearly explain technical concepts to non-technical users
Certifications such as Network+, Server+, CCNA, or Microsoft certs (MS-900, MD-102) are a plus and encouraged

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

If selected to move forward in our hiring process, what email address should we use to send you a brief Culture Index survey?

Experience:

IT support: 4 years (Required)

Ability to Commute:

West Reading, PA 19611 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk engineer jobs in reading, pa

Systems Administrator

Service Desk Engineer L2

Industrial Mechanic - 1st Shift

Environmental Scientist

Structural Drafter I

Structural Drafter II

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