Top 20 Technical service manager Jobs in Reading, Pa

Technical Service Manager
ASSA ABLOY —Wyomissing, PA
- Product management
- Travel
- Training & development
Supervisor - Customer Service
Carpenter Technology —Reading, PA
- Full-time
- High school diploma or GED
- Senior level
- Associate's degree
- Disability insurance
- Health insurance
Food Service Supervisor
Reading School District —Reading, PA
- Overtime
- Spanish
- Clean driving record
- Writing skills
Laboratory Services Supervisor
Certified Group —Allentown, PA
- $65,000 - $80,000 a year
- Master's degree
- Supervising experience
- Bachelor's degree
Quick Apply
Technical Design Lead - Food Service
SCOPOS Hospitality Group —Ephrata, PA
- $80,000 - $90,000 a year
- Hospitality
- 7 years
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Bridge Inspection Project Manager
Larson Design Group —Lititz, PA
- $102,000 - $152,000 a year
- Full-time
- Civil engineering
- Public speaking
- Master's degree
- Paid training
- Employee stock ownership plan
Quick Apply
Patient Services Associate Schwenksville Primary Care
Penn Medicine —Schwenksville, PA
- Monday to Friday
- Primary Care
- Master's degree
- High school diploma or GED
- Tuition reimbursement
Quick Apply
Clinical Services Associate
Penn Medicine —Limerick, PA
- Full-time
- CPR Certification
- Surgery
- BLS Certification
- Tuition reimbursement
Quick Apply
Clinical Services Associate (Medical Assistant)
Penn Medicine —Limerick, PA
- Full-time
- CPR Certification
- Surgery
- BLS Certification
- Tuition reimbursement
Quick Apply
Plant Maintenance & Engineering Manager
Ocean Spray Cranberries, Inc. —Breinigsville, PA
- $120,000 - $170,000 a year
- Full-time
- Background check
- 7 years
- Bachelor of Science
- Health savings account
- Paid holidays
Quick Apply
Lead Service Engineer
Strategic Powergen Solutions —United States
- $55 - $75 an hour
- Contract
- Customer service
- Business development
- Driver's License
- Opportunities for advancement
Quick Apply
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Technical Service Manager

ASSA ABLOY -
Wyomissing, PA

Apply Now

Job Details

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
Coaching
Performance management strategy
Electronic systems troubleshooting
Incident Escalation
Managing clients in a customer support role
Team development
Hardware support
Quality control problem-solving
CRM system proficiency
Operational excellence initiatives
Hardware diagnostics
Delegation
Mechanical troubleshooting
Team building

Full Job Description

Job Summary

The Technical Service Manager is responsible for leading the delivery of high-touch, expert-level technical support for a premium luxury hardware brand. This role oversees technical operations, escalations, and product expertise while ensuring service levels and performance standards are consistently achieved across all customer interaction channels. This role partners cross-functionally with Engineering, Product Management, Sales, Quality, and Marketing to resolve complex issues, influence product improvements, and support successful product launches, while driving operational excellence and customer satisfaction.

Primary Duties and Responsibilities

(40%) Service Level Management & Operational Performance

Own and manage service levels (SLAs) across phone, email, chat, and case management channels
Monitor daily/weekly/monthly performance for response time, resolution time, and backlog levels
Drive improvements in queue health, staffing alignment, and workload balancing
Provide performance reporting and actionable insights to leadership

(20%) Team Leadership & Development

Serve as the highest-level escalation point for complex technical issues
Oversee Tier II/III support processes to ensure timely and accurate resolutions
Define troubleshooting standards for installation, repair, and product application
Partner with Engineering and Quality to resolve root causes and systemic issues

(20%) Product Knowledge & Training Strategy

Develop and execute technical training for customer care, sales, and partners
Maintain product knowledge resources and documentation
Ensure team expertise across mechanical, electronic, and smart hardware solutions

(20%) Cross-Functional Collaboration & Sales Support

Own and maintain technical documentation, troubleshooting guides, and escalation workflows
Analyze trends in escalations to identify root causes and recommend improvements

Provide technical consultation for field sales and partners
Serve as a subject matter expert for luxury hardware solutions and product selection in high end / complex applications

Education and Experience Profile

5–8+ years of experience in technical support, customer service, or product-focused roles
2–4+ years of leadership experience (supervisor, lead, or manager level) with direct responsibility for team performance and outcomes
Proven experience managing technical escalations and complex customer issues
Experience working with mechanical and/or electronic hardware products preferred
Demonstrated ownership of service levels, queue performance, or operational metrics in a contact center or service environment

Required Skills

Advanced troubleshooting and problem-solving capabilities across mechanical and electronic hardware systems
Strong understanding of product applications, installation processes, and technical diagnostics
Ability to manage and resolve complex technical escalations with sound judgment and accuracy
Proficiency in CRM platforms (Salesforce preferred) and service management tools
Proven ability to lead, coach, and develop high-performing technical service teams
Strong performance management skills, including driving accountability to service levels (SLAs) and quality standards
Ability to prioritize, delegate, and manage multiple workflows in a fast-paced environment
Experience building a culture of continuous improvement and operational excellence

Work Environment

Fast-paced, customer-focused environment with high visibility across the business
Regular interaction with internal teams, external partners, and customers
May require occasional travel for training, product launches, or field support

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity employer.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply Now

Refine Your Search

technical service manager jobs in reading, pa

Technical Service Manager

Supervisor - Customer Service

Food Service Supervisor

Laboratory Services Supervisor

Technical Design Lead - Food Service

Bridge Inspection Project Manager

Patient Services Associate Schwenksville Primary Care

Clinical Services Associate

Clinical Services Associate (Medical Assistant)

Plant Maintenance & Engineering Manager

Lead Service Engineer

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