NOW HIRING: IT SUPPORT SPECIALIST
Experienced IT Support Professional | Opportunity for Technical Leadership
Department: Information Technology
Location: On-site only | 531 Old Swede Road, Douglassville, PA 19518 (No remote work available)
Schedule: Monday–Friday 8:00AM-4:30PM | Full-time on-site
Compensation: Competitive hourly rate based on experience, technical capability, education, certifications, and market data
Build Your Career With ACECO
We are looking for an IT Support Specialist who can independently troubleshoot complex user, workstation, software, and connectivity issues; take ownership of problems through resolution; improve how support is delivered; and become a trusted technical resource for employees and other members of the IT team.
For the right candidate, this position also offers the opportunity to function as an informal technical lead within IT Support helping coordinate priorities, sharing knowledge, supporting less experienced team members, and raising the overall quality and consistency of day-to-day support.
This is not a people-management position. The strongest candidate will still want to remain hands-on while naturally providing technical leadership through experience, judgment, communication, and example. If you are already the person coworkers turn to when the easy troubleshooting steps do not work, this role may be a strong fit for you.
You will not get lost here. Your work will be seen, and it will matter.
What This Role Really Is
This is a hands-on IT support position with the opportunity for meaningful technical ownership.
You will investigate hardware, software, access, workstation, network-connectivity, and system-related issues; configure and deploy technology; document support activity; assist users with new systems; and help maintain reliable daily technology operations across ACECO.
We are particularly interested in candidates who have progressed beyond basic help-desk support and can independently investigate unfamiliar problems, determine when escalation is appropriate, communicate clearly with users, and help others develop stronger troubleshooting habits.
Depending on experience and demonstrated capability, you may also become a go-to resource for day-to-day support priorities, recurring technical issues, documentation standards, workstation deployment practices, and knowledge sharing across the IT team.
Who Thrives Here — and Who Does Not
You will do well here if you:
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Take ownership of technical problems through complete resolution
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Are comfortable troubleshooting beyond scripted or basic help-desk steps
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Naturally become someone teammates ask for help when an issue gets difficult
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Can explain technical concepts clearly to both technical and non-technical employees
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Stay patient and professional when users are frustrated or need step-by-step assistance
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Look for root causes instead of repeatedly applying temporary fixes
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Maintain accurate documentation and expect the same level of discipline from others
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Enjoy sharing knowledge and helping less experienced team members develop
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Can prioritize competing support needs without needing constant direction
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Want technical leadership opportunities without moving into formal people management
This role is likely not a fit if you:
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Want to work remotely from home
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Prefer resolving only routine Tier 1 requests
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Escalate problems before performing meaningful troubleshooting
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Avoid documentation or knowledge sharing
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Prefer highly isolated technical work with limited employee interaction
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Need frequent direction to determine what should be worked on next
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Want a management title more than you want to remain technically hands-on
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Are unwilling to assist outside normal hours when a serious system or network issue affects operations
What Success Looks Like in the First 90 Days
First 30 Days
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Learn ACECO's technology environment, systems, support processes, security expectations, and business operations
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Build relationships with employees across Engineering, Manufacturing, Field Service, Sales, Accounting, HR, and other departments
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Begin independently resolving workstation, hardware, software, access, and connectivity issues
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Learn current ticketing, documentation, deployment, and escalation practices
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Identify recurring support issues and opportunities to improve documentation or processes
Days 31–60
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Independently own more complex support requests from investigation through resolution
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Support workstation deployments, onboarding, system changes, and user training
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Troubleshoot network-connectivity and broader system issues within appropriate scope
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Help improve technical documentation and repeatable troubleshooting procedures
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Become a reliable escalation resource for difficult day-to-day support issues
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Begin sharing technical knowledge and troubleshooting approaches with other team members
Days 61–90
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Operate as a trusted technical resource for employees and the IT team
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Help prioritize or coordinate support activities when multiple issues compete for attention
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Identify root causes behind recurring technical problems and recommend solutions
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Support consistency in ticket documentation, workstation configuration, and end-user support practices
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Contribute to broader IT projects and continuous improvement initiatives
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Where appropriate, demonstrate readiness to function as an informal technical lead without formal supervisory responsibility
Why Join Our Team at American Crane?
Technical Ownership
You will be trusted to investigate problems, make sound technical decisions within your scope, and follow issues through resolution.
Leadership Without Management
Experienced specialists can influence how work gets done, mentor teammates, improve standards, and become trusted technical resources without leaving hands-on IT behind.
Broad Technical Exposure
Support employees across Engineering, Manufacturing, Field Service, Sales, Accounting, Human Resources, and other business functions.
Beyond Basic Help Desk
The role includes workstation support, software, hardware, connectivity, documentation, security awareness, user training, system support, and broader IT projects.
Visible Impact
When technology fails, work slows down. Your ability to restore reliable systems directly affects business operations.
Industrial Technology Environment
Support technology within an engineering and manufacturing organization where IT intersects with office operations, manufacturing, security, compliance, and field operations.
What You Will Do
Advanced End-User Support
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Investigate and resolve hardware, software, access, workstation, peripheral, and connectivity issues
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Take ownership of support requests through complete resolution
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Troubleshoot beyond standard scripts when problems require deeper investigation
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Communicate clearly with technical and non-technical users
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Identify when issues require escalation and provide useful troubleshooting documentation when escalating
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Confirm resolution and user functionality before closing requests
Workstation & Endpoint Support
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Install, configure, deploy, and support desktops, laptops, monitors, peripherals, mobile devices, and related equipment
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Support Microsoft Windows operating systems and Microsoft 365 applications
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Coordinate workstation replacements, employee moves, onboarding, and equipment changes
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Troubleshoot printers, accessories, connectivity, and endpoint-related issues
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Maintain accurate equipment and configuration records
Network & Systems Support
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Troubleshoot workstation, network-access, and connectivity issues
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Support existing network programs, equipment, systems, and capabilities
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Assist with broader system-support requirements based on experience and scope
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Help identify security, access, configuration, and operational concerns
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Participate in system upgrades, deployments, and IT projects
Ticket Management & Documentation
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Document, prioritize, track, and monitor support requests through resolution
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Record troubleshooting steps, root causes, solutions, configuration changes, and user communications
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Develop and improve internal technical documentation and knowledge resources
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Identify recurring problems that should be addressed systematically rather than ticket by ticket
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Help reinforce consistent support and documentation practices
User Training & Communication
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Help employees understand new software, systems, and technology changes
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Develop or improve user instructions and support resources
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Translate technical concepts into practical, understandable guidance
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Reinforce appropriate cybersecurity, system-use, and information-security practices
Technical Leadership — Non-Supervisory
Depending on experience and demonstrated capability, responsibilities may also include:
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Serve as a go-to technical resource for other IT support team members
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Help less experienced employees troubleshoot unfamiliar or more complex issues
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Share technical knowledge, lessons learned, and support best practices
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Help coordinate day-to-day support priorities when needed
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Identify opportunities to improve support processes, documentation, and standards
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Provide technical input into workstation, endpoint, software, and support-related decisions
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Lead by example through responsiveness, documentation, professionalism, and follow-through
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Support the IT Manager without assuming formal personnel-management responsibilities
What We Are Looking For
This role requires availability to work full-time hours on-site (no remote work available) Monday–Friday, 8:00AM–4:30PM.
Candidates should be located within a reasonable daily commuting distance of:
531 Old Swede Road
Douglassville, PA 19518
If relocation is needed, the selected candidate must relocate prior to starting. American Crane & Equipment Corporation does not provide relocation assistance.
Ideal Candidates Should Be Able to Demonstrate the Following:
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Significant hands-on IT support experience with increasing technical responsibility
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Ability to independently troubleshoot complex hardware, software, workstation, and connectivity issues
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Strong ownership of support requests and technical outcomes
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Ability to identify root causes rather than relying on temporary fixes
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Strong customer service and communication with non-technical users
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Professional judgment and discretion
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Strong technical documentation habits
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Ability to prioritize multiple issues based on urgency and business impact
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Willingness and ability to mentor or support less experienced team members
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Technical leadership through influence rather than formal authority
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Reliability, responsiveness, and follow-through
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Commitment to continuous learning and improvement
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Alignment with Safety, Quality, Continuous Improvement, and GRIT
Education
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Associate degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related discipline preferred
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Equivalent combinations of technical education, certifications, military experience, and demonstrated professional IT experience will be considered
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Continued technical education and professional development are valued
Experience
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5+ years of progressively responsible IT support, desktop support, help desk, endpoint support, or comparable experience preferred
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Strong Tier 2 support experience highly desirable
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Experience independently resolving complex user and workstation problems
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Experience supporting Microsoft Windows and Microsoft 365 environments
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Experience troubleshooting network connectivity and access-related issues
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Experience deploying and configuring workstations and user equipment
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Experience with ticketing systems and technical documentation
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Experience training or coaching end users
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Previous experience mentoring, training, onboarding, or informally guiding other IT support professionals is strongly valued
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Manufacturing, engineering, defense, government-contractor, or similarly regulated environment experience is a plus
Technical Knowledge
Ideal candidates should demonstrate experience in several of the following areas:
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Microsoft Windows operating systems
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Microsoft 365 including Outlook, Teams, Word, Excel, and PowerPoint
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Desktop and laptop deployment
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Hardware and software troubleshooting
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Endpoint configuration and support
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Network concepts and connectivity troubleshooting
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User accounts, permissions, and access support
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Mobile-device and peripheral support
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Ticketing and support-management systems
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Technical documentation and knowledge-base development
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Endpoint security and cybersecurity fundamentals
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NIST 800-171
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CMMC 2.0
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PCI compliance
Certifications
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CompTIA A+ preferred
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CompTIA Network+, Security+, Microsoft, or comparable technical certifications valued
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Relevant professional experience may be considered alongside or in place of certifications
Work Location and Schedule
This position requires availability to work full-time hours on-site. Remote and hybrid work are not available.
Candidates should be located within a reasonable daily commuting distance of:
531 Old Swede Road
Douglassville, PA 19518
If relocation is necessary, the selected candidate must relocate before the established start date. American Crane & Equipment Corporation does not provide relocation assistance.
This role may require occasional after-hours availability when serious system, equipment, or network issues affect business operations.
Requirements
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Authorization to work in the United States without current or future employer sponsorship
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Ability to verify identity and employment authorization in compliance with Form I-9 requirements
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Eligibility to access information or technology governed by applicable U.S. export-control laws, including 10 C.F.R. Part 810, EAR, and/or ITAR, where applicable
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Willingness to undergo a background check in accordance with applicable laws
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Willingness to undergo a pre-employment drug screen and randomized drug testing during employment
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Ability to meet the posted work schedule and required hours
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Ability to maintain reliable attendance and punctuality
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Willingness to provide occasional after-hours support when serious technology issues require it
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Willingness to follow company cybersecurity, information-security, safety, and acceptable-use requirements
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Willingness to wear required PPE when entering manufacturing or shop areas
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Willingness to complete required safety, compliance, cybersecurity, and role-specific training
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Ability to protect confidential employee, customer, business, and system information
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Ability to perform the essential functions of the position with or without reasonable accommodation
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Ability to maintain professional conduct aligned with company expectations
Work Environment
This position is full-time on-site in Douglassville Pennsylvania and is primarily performed in a professional office environment with regular use of computers, phones, ticketing systems, and standard office equipment.
The role includes frequent interaction with employees in person, by phone, through email, and through Microsoft Teams. Occasional work may occur in manufacturing, shop, or operational areas when technology support is required.
Manufacturing areas may include noise, moving equipment, machinery, and industrial conditions. Appropriate PPE is required when entering designated areas.
What Is in It for You?
At American Crane & Equipment Corporation, we invest in people who want to solve problems, expand their technical skills, and build long-term careers.
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Competitive compensation based on experience, education, certifications, and technical capability
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Medical, dental, vision, and life insurance available on the first day of employment
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Generous paid time off with annual rollover
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401(k) retirement plan with company match
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Ten paid company holidays
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Tuition reimbursement and professional development opportunities
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Broad exposure to business technology within an engineering and manufacturing organization
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Opportunities to expand into networking, systems administration, cybersecurity, infrastructure, or other IT specialties
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Direct interaction with employees across the organization
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Meaningful responsibility and visible impact from the beginning
What to Expect From Our Hiring Process
Every application is reviewed by our internal Talent Acquisition team. We do not rely on automated screening tools.
We encourage applicants to tailor their resumes to accurately reflect their technical experience, education, certifications, support responsibilities, and relevant projects.
We focus on candidates who demonstrate ownership, reliability, communication, and attention to detail throughout the application process.
Qualified candidates typically hear from us within a few business days depending on applicant volume.
During the interview process, candidates should be prepared to discuss troubleshooting examples, support requests, technical projects, equipment configurations, and experiences reflected on their resume. We will ask follow-up questions to better understand their technical knowledge, problem-solving process, communication approach, and individual contributions.
Ready to Apply?
We hire people who show up, work hard, learn quickly, and take pride in helping others succeed.
Whether you are beginning your IT career or bringing several years of support experience, we encourage you to apply if you are curious, dependable, and ready to take ownership of technical problems.
Submit your application online through our Career Center.
Build your career with ACECO.
All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.
American Crane & Equipment Corporation is an Equal Opportunity Employer.
The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment.
This position requires:
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Valid proof of identity and authorization to work in the U.S. (Form I-9)
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Eligibility to access information or technology governed by U.S. export control laws, including 10 C.F.R. Part 810. If government authorization is required for access to controlled technology, employment or start date may be delayed or withdrawn in accordance with applicable law
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Certain positions and projects may require the ability to obtain and maintain unescorted access to nuclear facilities in compliance with NRC regulations (10 C.F.R. Parts 26 & 73)
The pay for this position is dependent on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.
