Top 116 guest service agent Jobs in reading ma

Hotel Weekend Night Auditor
Homewood Suites by Hilton Boston-Billerica —Billerica, MA
- $18 - $19 an hour
- Part-time
- English
- Hotel
- Ability to lift 50 pounds
Quick Apply
Full Time Guest Service Agent - Weekends Required
Holiday Inn Express Andover N Lawrence —Lawrence, MA
- From $16 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Guest Services - Front Desk Agent - Courtyard by Marriott, Littleton
Lafrance Hospitality —Littleton, MA
- $18 - $20 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Communication skills
- Paid training
- 401(k) matching
Quick Apply
1d
Front Desk Agent
Seaport Hotel —Boston, MA
- $32.50 an hour
- Weekends as needed
- Computer literacy
- English
- Hotel
Reception Agent, Part Time
The Atlas Hotel —Boston, MA
- $28 - $31 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Staypineapple —Boston, MA
- $24.40 an hour
- Part-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Automotive Service BDC Representative
Herb Chambers —Natick, MA
- $40,000 - $65,000 a year
- Full-time
- Background check
- Computer literacy
- Driver's License
- Paid training
- Health insurance
Quick Apply
2d
Front Desk Staff
SpringHill Suites —Revere, MA
- From $19 an hour
- Part-time
- Organizational skills
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d
Seasonal Front Office Agent
Hyatt Regency Boston —Boston, MA
- $31.35 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
Front Desk Agent
Hilton Garden Inn Burlington —Burlington, MA
- $18 - $20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Computer literacy
- Hotel
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
Front Desk Agent
Holiday Inn Peabody —Peabody, MA
- $17.50 an hour
- Part-time
- Microsoft Outlook
- Hotel
- High school diploma or GED
- 401(k)
Quick Apply
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Dental insurance
- Vision insurance
Quick Apply
Front Desk Agent
Hyatt Regency Boston Harbor —Boston, MA
- $29.25 an hour
- Full-time
- Military
- Hotel
- Math
- Free parking
- Disability insurance
Quick Apply
Front Desk Agent
Boston Harbor Hotel —Boston, MA
- From $29.99 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent Overnight
Marriott International, Inc —Cambridge, MA
- $32.42 an hour
- Overnight shift
- Hotel
- High school diploma or GED
- Front desk
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
3d
Reception Agent
The Atlas Hotel —Boston, MA
- $28 - $31 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
8d
Front Desk Agent
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $24.50 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Front Office Agent
Hyatt Regency Boston —Boston, MA
- $31.35 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
23h

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guest service agent jobs near reading ma

Hotel Weekend Night Auditor

Homewood Suites by Hilton Boston-Billerica
Billerica, MA

Quick Apply

Job Details

Part-time
$18 - $19 an hour

Qualifications

Computer operation
Customer communication
Guest relations
Interpersonal skills
Night audit
English
Security

Full Job Description

POSITION SUMMARY

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the

front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include:

registering guests, making reservations, preparing daily reports, balancing transactions, and conducting

security walks. The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files

night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop,

etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and

accounting policies and procedures.

The Night Auditor must also comply with all guest service basics such as uniforms, nametags, and proper

greeting. They should be knowledgeable about hotel facilities, surrounding areas, and services to assist guests

as appropriate. Finally, they must ensure all communication containing Company, hotel, brand, guest, and

employee information is consistent with privacy policies, practices, and regulations.

ESSENTIAL FUNCTIONS

 Audit, balance, post and report on Guest room charges & Food and Beverage; balance folios,

corrections, adjustments, taxes, disputed charges, server’s and/or desk agents paperwork, over/short

figures and house accounts to ensure accuracy and proper cash handling procedures are followed.

 Initiate and complete End of Day process.

 Prepare and input statistics and income journal sheets for preparation of daily reports

 Perform duties across various departments during overnight hours, including those of a Front Desk

Agent, Bellman, Shuttle Driver, general security, Housekeeping, and general maintenance.

 Manage items for Lost and Found ; perform periodic security checks to ensure required areas are

locked and secure.

 Ensure the nightly walk-through includes the removal of all room service trays and the straightening of

the pool, Jacuzzi, and fitness areas.

 Utilize suggestive selling skills and company sales programs to maximize revenue and occupancy levels

 Attend department meetings as scheduled

 Practice safe work habits and comply with sanitary, safety, security and emergency procedures

 Report emergencies, injuries, accidents, missing articles, damage, safety hazards etc. to management

 Report any deviation from policies, procedures, brand standards and regulations to management

 Perform special projects, tasks, duties and other responsibilities as assigned

Page 1 of 2

Position: Night Auditor

Position ID: NA-01

Management Position: No

NOTE:

This description excludes most non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

_________________________________ ____________________________________ __________________

PRINTED NAME SIGNATURE DATE

SKILLS & ABILITIES

 Arrive at work on time and in proper uniform

 Timely compile facts/figures; identify and investigate issues and resolve basic matters

 Speak, listen, write and identify distress signs

 Apply consistent, professional behavior with effective listening and communication skills

 Operate office equipment such as telephone, calculator, smart devices, computer, scanner, copier, fax etc.

 Must be able to work independently and with minimal supervision. Must be able to problem solve and

troubleshoot in order to resolve guest issues that may arise and calmly respond to emergency situations.

 Strong English communication skills are required

WORKING CONDITIONS & PHYSICAL EFFORT

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered

"inside" if the worker spends approximately 75% or more of the time inside. Work is normally performed in an

interior hotel environment. The exposure to hazards or physical risks requires basic safety precautions and use of

applicable protective equipment.

Physical requirements include ability to frequently move around the hotel property; remaining both stationary

and standing positions for extended periods of time; bending, reaching, pulling, pushing, kneeling, and lifting up

to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to

operate a motor vehicle.

Pay: $18.00 - $19.00 per hour

Work Location: In person

Quick Apply

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