Top 27 Customer service manager Jobs in Reading Pa

Customer Service Manager
GOODWILL KEYSTONE AREA —Phoenixville, PA
- $40,560 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
Manager - Customer Success Enablement
Penske Truck Leasing and Logistics —Reading, PA
- Marketing
- Pass drug screening
- Office
- Work from home
7d
Supervisor - Customer Service
Carpenter Technology —Reading, PA
- Full-time
- High school diploma or GED
- Senior level
- Associate's degree
- Disability insurance
- Health insurance
Customer Assistance Programs Manager
UGI Utilities, Inc —Denver, PA
- Microsoft Excel
- Marketing
- Pass drug screening
Client Services Manager
Senior Helpers - Lancaster County —Ephrata, PA
- Full-time
- Clean driving record
- Microsoft Excel
- Skilled nursing facility
- Paid training
- Dental insurance
Quick Apply
Technical Service Manager
ASSA ABLOY —Wyomissing, PA
- Product management
- Travel
- Training & development
Client Support Manager - Live Entertainment
Tait —Lititz, PA
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health savings account
Customer Service - Self Storage Manager
Public Storage —Douglassville, PA
- $17 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
12d
Customer Experience Manager
Weis Markets —Reading, PA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
4h
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Reading, PA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Retail Customer Service Lead
PetSmart —Pottstown, PA
- $13.65 - $21.26 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
8d
Assistant Customer Experience Manager
Weis Markets —Macungie, PA
- Full-time
- Mid-level
- Retail management
Member Services Supervisor- Full Time
Greater Philadelphia YMCA —Royersford, PA
- $17 - $19 an hour
- Online Application
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
6h
Customer Service Shift Lead
Bomberger's Store —Lititz, PA
- 8 hour shift
- Merchandising
- High school diploma or GED
- POS
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Lead - Full Time
Burlington —Pottstown, PA
- $14.25 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
1d
Customer Experience Manager - Exeter PA
Five Below Inc —Reading, PA
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
5h
Customer Experience Manager - Trexlertown PA
Five Below Inc —Allentown, PA
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
5h

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Customer Service Manager

GOODWILL KEYSTONE AREA -
Phoenixville, PA

Apply Now

Job Details

Full-time
$40,560 a year

Qualifications

Customer communication
Staff supervision
Retail industry sales team management experience
Retail management
Management experience within retail industry

Full Job Description

Position: Customer Service Manager
Department: Donated Goods Retail
Reports to: Store Manager
Status: Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising.

Duties and Responsibilities

Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area.
Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees.
Ensures training and merchandising guidelines are followed.
Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily.
Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner.
Provides backup to the Production Manager as necessary.
Completes any other assignments designated by the management team.
Collect and deposits all monetary donation from all coin boxes.
Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention.
Ensure all policies, manuals and handbooks are followed.
Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to.
Communicates progress, problems, and concerns to the Store Manager.

Positions Supervised
Sales Associate

#INDHP

Education and Experience

High school diploma or GED equivalent.
One (1) year of retail production supervisory experience required.
One (1) year goal setting and tracking experience required.
- (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.)

Skills/Abilities/Qualifications

Must be able to continuously perform repetitive work, at a set pace.
Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
Must possess strong interpersonal skills with excellent communication skills.
Must have ability to attend meetings, trainings, and other store related business within the GKA territory.
Willing to transfer to other store locations within GKA system according to company needs.
Bilingual a plus.
Exhibits a high level of integrity and business ethics.
Exhibits a high level of adaptability and flexibility.
Duties will be conducted at the retail store, warehouse, or other assigned Goodwill Keystone Area locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently.
Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.
Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Apply Now

Refine Your Search

customer service manager jobs in reading pa

Customer Service Manager

Manager - Customer Success Enablement

Supervisor - Customer Service

Customer Assistance Programs Manager

Client Services Manager

Technical Service Manager

Client Support Manager - Live Entertainment

Customer Service - Self Storage Manager

Customer Experience Manager

Branch Operations Supervisor - Commercial Insurance

Retail Customer Service Lead

Assistant Customer Experience Manager

Member Services Supervisor- Full Time

Customer Service Shift Lead

Customer Experience Lead - Full Time

Customer Experience Manager - Exeter PA

Customer Experience Manager - Trexlertown PA

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