Top 86 Information technology Jobs in Reading Pa

Service Desk Analyst 2
WEIDENHAMMER SYSTEMS CORPORATION —Reading, PA
- Weekends as needed
- 5 years
- Mid-level
- Windows
Quick Apply
17h
IT Business Systems Analyst
Drug Plastics and Glass Co. Inc. —Boyertown, PA
- Hybrid work
- 5 years
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Watchkeep —West Reading, PA
- $40,000 - $52,000 a year
- Full-time
- Office
- Driver's License
- Travel
- Health savings account
- Health insurance
Quick Apply
9d
Systems Engineer - Cyber Security
Penske Truck Leasing and Logistics —Reading, PA
- Pass drug screening
- System design
- Mid-level
PC Analyst, 4621
NYS Unified Court System —Saint Lawrence, PA
- $64,971 a year
- Email
- Computer Science
- System design
- Mid-level
5d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Hamburg, PA
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
IT Service Desk Technician I (Part-Time)
Penske Truck Leasing and Logistics —Reading, PA
- Part-time
- Pass drug screening
- Research
- Mid-level
9d
IT Field Support Technician
LifeStance Health —Ephrata, PA
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
Operations Technician I
Tierpoint —Breinigsville, PA
- $19.91 - $29.87 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- Cleaning
14d
Service Desk Engineer L2
Omega Systems —West Lawn, PA
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
1d
Service Desk Technician L1
Omega Systems —West Lawn, PA
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
14d
IT Support Technician
Piasecki Aircraft Corporation —Coatesville, PA
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
4d
IT Service Desk Technician II
Materion Services Inc —Shoemakersville, PA
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Reading, PA
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
3d
Director of IT
Brentwood Industries Inc. —Reading, PA
- Full-time
- Computer science
- Computer Science
- ERP systems
- 401(k) matching
Service Desk Analyst
Two95 International Inc. —Wyomissing, PA
- Full-time
- Mid-level
Quick Apply
IT Support Specialist
Haverford Systems, Inc. —Downingtown, PA
- $47,500 - $52,000 a year
- Full-time
- Computer science
- Computer Science
- Engineering
- Health insurance
- Dental insurance
Quick Apply
10d
Application Systems Manager
Tower Health —Wyomissing, PA
- Full-time
- Microsoft Word
- Bachelor's degree
- Children
Quick Apply
Manager I - Information Technology
Carpenter Technology —Reading, PA
- Full-time
- System design
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
IT Infrastructure Specialist
Frontage Laboratories —Exton, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply

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Service Desk Analyst 2

WEIDENHAMMER SYSTEMS CORPORATION -
Reading, PA

Quick Apply

Job Details

Full-time
17 hours ago

Qualifications

Computer operation
Incident management software
Public Cloud
High school diploma or GED
Cloud service support
Computer hardware
Server virtualization
Network support
Intune
System performance monitoring

Full Job Description

Description:

The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency.

Summary/Objective

Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system.
Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider.
Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable.
Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability.
Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune
Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications
Provide exceptional customer service to all clients.
Proactively support and maintain effective user relationships by educating clients on system operations and applications.
Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity.
Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers.
Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems
Administrative management of Web services such as IIS and Apache
Ability to create new and manage email accounts in M365.
Basic administrative support of databases such as Microsoft SQL and MySQL
Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues.
Assist to develop internal documentation and procedures related to specific customer environments.
Participate in after-hours (24×7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support)
Participate in duties as assigned such as application support, patch management, client support activities, etc.

Position Type/Expected Hours of Work

Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average).

Travel

Limited travel to/from the data center and/or client locations.

Requirements:

Competencies

Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.)
Working knowledge of PC's, operating systems, applications, networks, and hardware concepts
Customer focused
Understanding of IT processes and procedures concepts
Excellent troubleshooting capabilities
Monitoring of server performance and troubleshoot problem areas as needed
Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others.
Strong analytical and problem-solving ability to effectively prioritize and execute tasks
Good written, oral, and interpersonal communication skills
Ability to work within an on-call rotation as well as nights and weekends
Highly self-motivated and directed with keen attention to details
Ability to work both independently and in a collaborative team environment
Ability to grow and learn new technologies
Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required

Required Education and Experience

5+ years of experience with case management, troubleshooting, and service desk support.
Minimum of High School Diploma Required
Certificate and/or bachelor's degree in technology preferred

PI4b63b93871d0-25404-36141750

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Refine Your Search

information technology jobs in reading pa

Service Desk Analyst 2

IT Business Systems Analyst

Help Desk Technician

Systems Engineer - Cyber Security

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IT Service Desk Technician I (Part-Time)

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Operations Technician I

Service Desk Engineer L2

Service Desk Technician L1

IT Support Technician

IT Service Desk Technician II

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Director of IT

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Application Systems Manager

Manager I - Information Technology

IT Infrastructure Specialist

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