Top 44 It help desk Jobs in Reading Pa

IT Support Agent
Rentokil North America —Wyomissing, PA
- Full-time
- Writing skills
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
5d
L1-Service Desk Technician
Omega Systems —West Lawn, PA
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Reading, PA
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
Help Desk Technician I
Sechan Electronics, Inc. —Lititz, PA
- $18.86 - $25.94 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
5d
Experienced Service Desk Technician
Stratix Systems —Wyomissing, PA
- $42,000 - $50,000 a year
- Overtime
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
5d
Customer Care and Sales Associate
Westfield Egg Farm —Denver, PA
- Full-time
- Writing skills
- Ability to lift 50 pounds
- Travel
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IT Support Specialist
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Full-time
- Computer Science
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
IT Field Services Specialist I - 10a-6:30p M-F
Henry Schein, Inc. —Denver, PA
- Full-time
- Public speaking
- Office
- Windows
2d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Breinigsville, PA
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Service Desk Analyst II, Brewery
The Boston Beer Company —Breinigsville, PA
- $65,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Employee stock purchase plan
Quick Apply
IT Support I
ADVANTAGE MEDIA SERVICES LLC —New Holland, PA
- $21 - $24 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Cash Office/ Customer Service Desk Associate
Boscov's Department Store —Wyomissing, PA
- Full-time
- Office
- Computer skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
2nd Shift Site Support Technician
CEVALogistics —Bernville, PA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Mid-level
- Windows
- Health savings account
- AD&D insurance
Quick Apply
Hybrid Desktop Support Analyst
Helion Technologies Inc —Pottstown, PA
- $20 - $26 an hour
- Full-time
- Hybrid work
- Dedicated
- Mid-level
- Driving
- Mileage reimbursement
- Health insurance
Quick Apply
Service Desk Engineer L2
Omega Systems —West Lawn, PA
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Desktop Support Engineer
Rex Tec —Honey Brook, PA
- Weekends only
- Mid-level
- In-person
- Internship
Quick Apply
Operations and IT Tech
Dermatology Management Partners LLC —Birdsboro, PA
- $20 - $23 an hour
- Full-time
- Mid-level
- Clinic
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Technician III
Sechan Electronics, Inc. —Lititz, PA
- $60,000 - $83,000 a year
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
8d
Payments Specialist
WebstaurantStore —Lititz, PA
- $56,100 a year
- Hybrid work
- Mid-level
- Analysis skills
- Apartments
- Wellness program
- Paid parental leave
Business Technical Analyst
Citadel Federal Credit Union —Exton, PA
- On call
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply

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it help desk jobs near reading pa

IT Support Agent

Rentokil North America -
Wyomissing, PA

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
401(k) matching
Benefits from day one
Life insurance

Qualifications

Non-technical user support
Requirements design
IT asset management
Writing skills
Software installation
High school diploma or GED
Computer hardware
Requirements analysis
Hardware support
System requirements definition
Cross-functional collaboration

Full Job Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

This role provides essential frontline technical support to end users for all areas of the business. Provides level-one support to remove obstacles keeping business users from performing work normally. Performs basic troubleshooting and gathering information to resolve or escalate issues to the appropriate team as needed.

Principal Duties and Responsibilities

Receives and handles colleague requests for support or fulfillment through inbound interactions such as calls, chat, service tickets, etc following agreed procedures. Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls/tickets as appropriate. Maintains records and advises relevant persons of actions taken.
Under direct supervision manages daily support incidents in line with documented guidelines and procedures
Attends team operational meetings and training to remain current with system and process changes as they occur.
Utilizing system knowledge documentation and following agreed procedures, provides instruction and best practice to users on systems, products and services.
Organizes and presents sound information and advice on issues such as licensing of software, and legal obligations such as compliance with the Data Protection Act.
Ensures that all requests from users for assistance are handled promptly and effectively such that agreed service levels are met; is proactive to ensure that users receive appropriate personal advice and guidance, and make effective use of the facilities available to them.
Responsible for following all ITGC/security policies as they relate to accessing and providing access to systems and applications. The colleague will also provide knowledge to colleagues to ensure said access is used in a compliant and secure manner.

CANDIDATE SUMMARY

Required Experience

This is an entry level position; 0-3 years of experience required
Working in a Service Desk providing support to a complex customer base
Diagnosing and resolving complex IT-related support requests (hardware, software, and applications)

Required Leadership Traits and Characteristics

Has good interpersonal skills. Is well-organized and practical. Pays careful, close attention to detail. Has an understanding of installing many of the items of hardware and/or software to be found in own organization; has also acquired expertise in all areas of installation
Teamwork - Working cooperatively (rather than competitively) with others to achieve a common goal.
Is thoroughly familiar with the concepts and practices required to implement effective IT solutions, particularly those employed in their own organization.
Is competent in problem-solving within the context of controlling information and communications technology assets and changes to information systems.
Has a wide knowledge and understanding of Information Systems concepts and practice Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out.
Familiarity with relevant methodologies, tools, and techniques
Ability to quickly learn the objectives, structures, operations, and policies of a new business area
Ability to engage both IT and business partners to determine the explicit/implicit their requirements, documenting in business case or requirements summaries
Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
Intellectual curiosity and business acumen
Customer focus - Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.

Formal Education, Qualifications or Training

High School degree OR equivalent professional certification OR equivalent work experience

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Quick Apply

Refine Your Search

it help desk jobs in reading pa

IT Support Agent

L1-Service Desk Technician

Desktop Support Technician

Help Desk Technician I

Experienced Service Desk Technician

Customer Care and Sales Associate

IT Support Specialist

IT Field Services Specialist I - 10a-6:30p M-F

IT Support Associate II, Ops Tech Solutions (OTS)

Service Desk Analyst II, Brewery

IT Support I

Cash Office/ Customer Service Desk Associate

2nd Shift Site Support Technician

Hybrid Desktop Support Analyst

Service Desk Engineer L2

Desktop Support Engineer

Operations and IT Tech

Help Desk Technician III

Payments Specialist

Business Technical Analyst

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