Top 38 It support Jobs in Reading Pa

Customer Care and Sales Associate
Westfield Egg Farm —Denver, PA
- Full-time
- Writing skills
- Ability to lift 50 pounds
- Travel
Quick Apply
Technical Customer & Sales Support Representative
A.C. Miller Concrete Products, Inc. —Spring City, PA
- $19 - $24 an hour
- Full-time
- Microsoft Outlook
- CAD
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Agent
Rentokil North America —Wyomissing, PA
- Full-time
- Writing skills
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
4d
Help Desk Technician I
Sechan Electronics, Inc. —Lititz, PA
- $18.86 - $25.94 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
5d
IT Field Services Specialist I - 10a-6:30p M-F
Henry Schein, Inc. —Denver, PA
- Full-time
- Public speaking
- Office
- Windows
1d
Desktop Support Technician
Ovation Workplace Services Inc —Reading, PA
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
IT Support Specialist
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Full-time
- Computer Science
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
Service Desk Analyst II, Brewery
The Boston Beer Company —Breinigsville, PA
- $65,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Employee stock purchase plan
Quick Apply
L1-Service Desk Technician
Omega Systems —West Lawn, PA
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Breinigsville, PA
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Hybrid Desktop Support Analyst
Helion Technologies Inc —Pottstown, PA
- $20 - $26 an hour
- Full-time
- Hybrid work
- Dedicated
- Mid-level
- Driving
- Mileage reimbursement
- Health insurance
Quick Apply
IT Support I
ADVANTAGE MEDIA SERVICES LLC —New Holland, PA
- $21 - $24 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Experienced Service Desk Technician
Stratix Systems —Wyomissing, PA
- $42,000 - $50,000 a year
- Overtime
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
5d
Service Desk Engineer L2
Omega Systems —West Lawn, PA
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Help Desk Technician III
Sechan Electronics, Inc. —Lititz, PA
- $60,000 - $83,000 a year
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
8d
Desktop Support Engineer
Rex Tec —Honey Brook, PA
- Weekends only
- Mid-level
- In-person
- Internship
Quick Apply
Business Technical Analyst
Citadel Federal Credit Union —Exton, PA
- On call
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply
2nd Shift Site Support Technician
CEVALogistics —Bernville, PA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Mid-level
- Windows
- Health savings account
- AD&D insurance
Quick Apply
Senior Technical Support Engineer
Bentley Systems —Exton, PA
- Online Application
- Hybrid work
- Azure
- Windows
- Databases
2d
Technical Support Representative - Gilbertsville, PA
Gateway Ticketing Systems —Gilbertsville, PA
- Weekends as needed
- Microsoft Outlook
- Office
- Travel
Quick Apply

I want to receive the latest job alert for it support in reading pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near reading pa

Customer Care and Sales Associate

Westfield Egg Farm
Denver, PA

Quick Apply

Job Details

Full-time

Qualifications

Engineering equipment malfunctions diagnostics
Confidential information handling
Technical support via phone
Phone communication
Writing skills
Video conferencing software
Video conferences (communication methods)
Mechanical troubleshooting
Video conferencing systems operation
Client interaction via phone calls

Full Job Description

Description:

Title: Customer Care and Sales Associate
Reports to: Westfield Innovations Supervisor
Supervises: None

Status: Non-Exempt/Hourly

Location: Westfield-Denver

Work Schedule: 8 am – 5 pm, Monday - Friday

Purpose of Position: The primary responsibility of the Customer Care and Sales Associate is to serve as the primary point of contact for customer calls, providing patient, knowledgeable support to help customers diagnose and repair equipment. This position also carries a strong sales function, responsible for identifying customer needs, preparing and providing sales quotes, entering parts orders, and building customer relationships that drive parts and product sales, including through periodic travel to represent the company at trade shows.

Essential Skills:

Clearly and effectively conveys technical information, both verbally and in writing.
Remains patient and calm while walking customers through troubleshooting steps.
Identifies problems, analyzes solutions, and implements the best course of action.
Understands and meets the needs of customers, providing support and service.
Prioritizes tasks based on importance and urgency.

Essential Characteristics:

Works proactively without supervision.
Pays close attention to detail.
Maintains high standards of conduct and performance.
Seeks knowledge and asks insightful questions.
Handles emotions and stress effectively.

Essential Duties:

Serve as the primary point of contact for incoming customer calls regarding equipment issues and repairs.
Guide customers through troubleshooting and repair steps over the phone using effective diagnostic questions.
Conduct video calls with customers to visually diagnose equipment problems.
Enter parts orders accurately into the Business Central system.
Travel to customer sites as needed to help diagnose and repair units on site.
Identify opportunities to recommend parts, products, or services that meet customer needs.
Prepare and provide sales quotes to customers.
Travel periodically to represent the company at trade shows.
Perform other duties as assigned by your Supervisor.

Requirements:

1–3 years of customer service, technical support, or related equipment/mechanical experience preferred.
Basic mechanical aptitude and ability to diagnose equipment issues remotely.
Strong phone and video communication skills, with the ability to explain technical concepts clearly.
Experience with or willingness to learn the Business Central order entry system.
Strong work ethic and ability to work as part of a team.
Complete support of and willing adherence to Westfield Egg Farm’s mission, vision, and core values. Applicant must hold these standards as his/her own.

Personal Attributes:

The Customer Care and Sales Associate will be privileged to information that should not be shared and must maintain strict confidentiality in performing their duties. The incumbent must also demonstrate the following personal attributes:

Be honest and trustworthy
Be respectful
Demonstrate cultural awareness and sensitivity across a variety of cultures
Be flexible
Demonstrate sound work ethics
Team player
Servant leader attitude

Physical Requirements / Environmental Conditions:

While performing the duties of this job, the employee is regularly required to sit and use a computer, telephone, and video conferencing equipment for extended periods. The employee is occasionally required to stand. The employee is regularly required to move about the facility, including the shop floor, to support diagnosis of equipment issues, and may occasionally be required to travel to customer sites. The employee must frequently lift and/or move parts and inventory. Employee is required to seek assistance in the lifting of more than 50 pounds or use a forklift to lift. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus, along with the ability to hear and communicate clearly by phone and video.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, soaps and/or chemicals, outdoor weather conditions, moving mechanical parts, and vibration when visiting the production floor or a customer site. The employee is exposed to cold and heat. The noise level in the primary work environment is usually low to moderate and may be moderate to loud when visiting the production floor.

Quick Apply

Refine Your Search

it support jobs in reading pa

Customer Care and Sales Associate

Technical Customer & Sales Support Representative

IT Support Agent

Help Desk Technician I

IT Field Services Specialist I - 10a-6:30p M-F

Desktop Support Technician

IT Support Specialist

Service Desk Analyst II, Brewery

L1-Service Desk Technician

IT Support Associate II, Ops Tech Solutions (OTS)

Hybrid Desktop Support Analyst

IT Support I

Experienced Service Desk Technician

Service Desk Engineer L2

Help Desk Technician III

Desktop Support Engineer

Business Technical Analyst

2nd Shift Site Support Technician

Senior Technical Support Engineer

Technical Support Representative - Gilbertsville, PA

I want to receive the latest job alert for it support in reading pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected