Top 4 It support technician / field service technician Jobs in Reading Pa

Enterprise Support Technician (Information Systems Department)
Berks County PA —Reading, PA
- Full-time
- Computer science
- Computer Science
- Maintenance
11d
IT Support Technician / Field Service Technician
Elite Tech Support LLC —New Holland, PA
- Part-time
- Computer science
- Clean driving record
- Computer Science
- Paid time off
Quick Apply
9d

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Enterprise Support Technician (Information Systems Department)

Berks County PA
Reading, PA

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Job Details

Full-time
11 days ago

Qualifications

Government information & network security
Driver's License

Full Job Description

POSITION SUMMARY:

The Enterprise Support Technician provides support to end users on a variety of issues. The Enterprise Support Technician maintains, analyzes, troubleshoots, and repairs end-user systems, hardware, and peripherals. The Enterprise Support Technician also provides network, phone, video, and security support. The Enterprise Support Technician may be assigned project work to address the County's needs. This position must be capable of assigning, managing, and documenting deployed inventory and exercising good inventory control practices.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:

Conduct problem analysis and ensure resolutions are made for PCs and other equipment in accordance with County policies and practices
Provide remote and on-site assistance to County employees, municipal partners, and first responders to support the business functions of the County
Install and/or troubleshoot enterprise equipment, end-user equipment, and peripherals
Troubleshoot network-related issues such as disabled ports, patching, and tracing of bad cables
Manage desk phones and extensions; set up or remove users using the Mitel Telephone System
Conduct server patching to ensure County networks remain secure
Serves as part of our cybersecurity response team
Performs cybersecurity operations tasks as required

MINIMUM EDUCATION AND EXPERIENCE:

Associate's degree in Information Technology, Computer Science, or other related field of study
Minimum of three years’ experience in a Help Desk setting, Desk-side support, IT field service, as an IT Technician, or other related experience
Valid, state-issued driver’s license required for travel to other County locations
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Knowledge of cybersecurity best practices

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to identify cybersecurity risks and emergent attacks
Ability to provide Tier 2 support to end users
Ability to work on-call and/or outside of normal business hours
Ability to provide professional, courteous, and timely end-user assistance
Physical presence in the office is required
Must maintain fitness for duty during scheduled “on call” periods
Ability to handle stress.

PHYSICAL DEMANDS:

Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds a distance of 15 feet or less.

WORKING ENVIRONMENT:

Normal office environment

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position, and may be changed where appropriate.

Equal Employment Opportunity Statement:

The County of Berks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, political affiliation or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Us:

Berks County is a combination of rich farm country, industry, beautiful parks, entertainment, and top-notch educational institutions. Whether you are interested in County services, the availability of our parks, tax rates, or other county information, this is the place to start.

Mission Statement:

It is the mission of Berks County government and all County employees to administer and deliver services to the citizens of the County in the most effective, efficient and professional manner possible within the constraints of the financial resources available.

Apply Now

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Enterprise Support Technician (Information Systems Department)

IT Support Technician / Field Service Technician

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