Top 5 switchboard Jobs in reading pa

Guest Service Agent (Front Desk Agent)
BP READING MANAGEMENT LLC —Reading, PA
- $14 an hour
- Full-time
- Hotel
- Accounting
- Marketing
Quick Apply
On-Call and Switchboard Operator I - Ephrata Part Time - Nights
Wellspan Health —Ephrata, PA
- Part-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Health savings account
- Disability insurance
On-Call and Switchboard Operator I - Ephrata PRN - Days/Evening
Wellspan Health —Ephrata, PA
- Part-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Health savings account
- Disability insurance
1d
Night Audit
HOMEWOOD SUITES BY HILTON ALLENTOWN-WEST/FOGELSVIL —Allentown, PA
- $18 an hour
- 8 hour shift
- Basic math
- Hotel
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
13d

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On-Call and Switchboard Operator I - Ephrata Part Time - Nights
Wellspan Health —Ephrata, PA
Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients…

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Front Desk Agent/Night Auditor
Innvite Hospitality —Lancaster, OH
Must accept flexible shift AM, PM and Night shifts. Guest Check-in & Check-out. Cash Handling & Credit Card Transactions. Monitor Cleanliness of Bar & Tables.
$13 - $14 an hour
Quick Apply
20h
Front Desk Agent
MainStay Suites Columbus North - Worthington —Columbus, OH
Operate hotel switchboard, take calls and provide information and transfer calls. Greet guests and patrons to find out their room needs as well as the reason…
$14 - $16 an hour
Quick Apply

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switchboard jobs near reading pa

Guest Service Agent (Front Desk Agent)

BP READING MANAGEMENT LLC
Reading, PA

Quick Apply

Job Details

Full-time
$14 an hour

Qualifications

Hotel and accommodations payment processing
Physical security log maintenance
Cash amount verification
Passenger baggage assistance
Operator switchboards
Hotel policy compliance
Expiration dates monitoring
Account maintenance
Financial transaction processing
Greeting customers
Hotel and accommodations guest luggage handling
Cash drawer securing
Answering guest questions
Incident Escalation
Personal protective equipment (PPE) adherence
Hotel room assignment management
Cash register operations
Financial record maintenance
Accounting
Hotel emergency procedures
Property management systems (PMS)
Safety equipment
Stocking
Telephone systems
Hotel and accommodations guest complaints handling
Cross-functional collaboration
Suggestive selling
Escalation handling
Hotel safety procedures
Marketing

Full Job Description

Greets guests with genuine and warm spirit of hospitality

Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

Posts transactions to guest and master accounts

Reviews guest account balance, ensuring that payment is secured

Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

Reviews arrivals and blocks special requests

Processes required reports, including down time, high balance, etc.

Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

Handles guest requests and concerns in a courteous and efficient manner

Coordinates the delivery of guest services by other hotel departments and outside businesses

Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

Prepares guest amenities, and ensures delivery in a timely manner

Handles in-house guest reservation requests such as extension, late check-out, and rebooking

Handles check-out procedures swiftly and accurately and assists guests on departure.

Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

Stores guest luggage

Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines

Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

Operates the franchise terminal and performs designated maintenance tasks

Maintains procedures for credit control and handling of financial transactions

Maintains guest safety & privacy by adhering to established procedures

Issues safety deposit boxes for guest use, following security protocol

Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences

Assists with the relocation of guests, when necessary

Assists other departments during slow periods

Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including appearance, verbiage, and body language, at all times

Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

Fosters teamwork by offering assistance to others, as needed

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

Recommends other Baywood properties to our guests, when appropriate

Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

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switchboard jobs in reading pa

Guest Service Agent (Front Desk Agent)

On-Call and Switchboard Operator I - Ephrata Part Time - Nights

On-Call and Switchboard Operator I - Ephrata PRN - Days/Evening

Night Audit

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