Job Title: NOC Technician Tier 2 (Backup & Recovery Specialist)
Department: Technical Operations NOC
Reports to: Director of Technical Operations
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Respond to and resolve alerts escalated from Tier I technicians.
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Troubleshoot backup failures, storage issues, offline agents, and performance anomalies.
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Escalate unresolved incidents with detailed documentation and troubleshooting history.
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Apply remediation actions within monitoring and management platforms or escalate to senior engineering resources as required.
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Assist with the setup and standardization of monitoring profiles for new clients.
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Configure backup policies, retention schedules, and alert thresholds for managed environments.
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Support deployment of monitoring and backup agents, backup plan configuration, and onboarding procedures for new client environments.
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Administer and maintain managed backup environments, including backup scheduling, retention policies, replication settings, and storage management.
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Perform and validate recovery operations, including file-level, image-based, virtual machine, and disaster recovery restores.
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Lead remediation efforts for failed or misconfigured backup jobs to maintain data protection compliance.
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Conduct routine audits of backup coverage, job health, storage utilization, and alert hygiene across managed client environments.
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Maintain accurate ticket updates, remediation notes, and technical documentation.
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Create and maintain SOPs related to alert remediation and backup operations.
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Participate in daily operational syncs and team collaboration meetings.
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Remote Monitoring & Management (RMM) platforms
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Professional Services Automation (PSA) and ticketing systems
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Documentation and credential management systems
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Backup and disaster recovery platforms
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Microsoft 365 administration and general Windows Server administration
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PowerShell scripting and automation
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Basic endpoint security and threat detection awareness
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Associate’s degree in information technology, Networking, or equivalent professional experience.
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2+ years of experience in a NOC, Help Desk Tier II, or related technical support role.
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Strong troubleshooting skills across Windows Server systems and networking fundamentals, including DNS, DHCP, routing, and firewall concepts.
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Hands-on experience administering enterprise backup and recovery solutions.
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Experience with PowerShell scripting and automation.
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CompTIA A+, Network+, or Security+ certifications.
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Experience with enterprise backup platforms such as Acronis, Veeam, or similar technologies.
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Microsoft 365 administration experience or related certifications.
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Experience working within managed service provider (MSP) environments.
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Familiarity with PSA, RMM, and documentation management platforms.
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Strong written communication and documentation skills.
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Analytical mindset with strong problem-solving abilities.
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Team-oriented approach with the ability to work collaboratively across departments
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Ability to multitask and prioritize effectively in fast-paced environments.
Job Type: Full-time
Salary: $75,000 - $85,000 per year (commensurate with experience)
Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)
Schedule: Monday to Friday (participation in on-call or extended shift coverage as needed)
Work Location: In-person (Brooklyn NY, OR Melville, NY, OR West Caldwell, NJ OR Cherry Hill, NJ, OR Boca Raton FL
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
