Reports to:
RN Clinic Manager.
Organizational Peers:
Clinical EMR Trainer
Patient Services Representatives
Direct Reports:
N/A
Job Summary:
The Clinical Medical Assistant performs functions of back office Medical Assistant carrying out all assignments given by the RN Clinic Manager, MD/DO/FNP/PA’s. Is responsible for adhering to all standards of Nursing Care and promoting team work among coworkers.
Performance Requirements:
Knowledge:
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Sound knowledge of computers and software programs
- Thorough knowledge and understanding of medical terminology and human anatomy
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Understand and follow current HIPAA guidelines
Skills:
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Outstanding customer service skills even when under pressure
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Able to accurately take routine vital signs
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Assist providers in minor office procedures
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Maintain room supplies and ensure work station is clean and safe
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Understanding of injectable medications/immunizations
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Ability to give injections accurately including the correct sites and routes of injections
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Good organizational skills
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Detail oriented while working on daily assigned tasks
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Self-starter, ensuring daily duties are completed without constant supervision
Abilities:
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Ability to work well in a team environment
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Ability to type a minimum of 35 WPM
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Ability to work well under pressure
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Ability to use discretion while maintaining patient confidentiality
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Good communication skills and be caring towards patients
Major Duties and Accountabilities:
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Assesses the health status of patients as assigned. Completes appropriate portion of progress notes documenting vital signs and weight accurately. Organizes data to assure completeness, accuracy, accessibility and confidentiality. Communicates data in an acceptable and timely manner to the practitioner per departmental standards. Demonstrates competency to assess age specific needs of patients
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Brings patient to exam room, sets patient up for exam assuring required supplies are available for practitioner. Assists practitioner as needed during exam. Assures that interpreters are available if needed
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Performs patient procedures as ordered by practitioner in accordance with accepted practice and protocol
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Accurately performs the following: Scheduling appointment and making appropriate patient referrals
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Takes orders for refills of medications from Pharmacy and assures approval and appropriate completion of documentation
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Calls in, faxes, or sends electronic prescriptions to appropriate pharmacy as requested
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Maintains stock of office supplies, patient supplies, and medication as needed
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Maintains a clean and safe working environment
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Knowledgeable of equipment location, care and operation and demonstrates competency in use
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Maintains knowledge of resource materials such as medical dictionary, policy/procedure manual, employee handbooks, and organizational chart
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Complies with policy and procedure manual of the clinic
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Provides calm, reassuring atmosphere and communicates effectively with patients, staff, physicians, and other guests
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Maintains competency for Point Of Care test required by RHC regulations
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Performs procedures according to the ROMG policies and procedures as noted on skills check list/competency
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Performs other related duties as assigned
Position Competencies:
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Guest Relations: Demonstrates the highest standards for friendly, courteous and caring interaction with patients, physicians, guests, and fellow employees
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Safety/Infection Control: Observes all safety rules and practices and encourages safe practices in dealing with all patients, visitors, and employees. Conforms with current infection control policies. Maintains compliance with Cal OSHA safety guidelines
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Communication: Demonstrates ability to accept and understand instructions, expresses self clearly and concisel
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Attendance/Punctuality: Is seldom tardy and or absent, Attends mandatory in-service programs and/or committees as assigned
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Adaptability/Flexibility: Demonstrates the ability to cope with pressure, grasp new ideas, methods, and adjust responses to meet the changing work environment
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Confidentiality: Assures patient and clinic confidentiality. Complies with HIPAA guidelines regarding patient confidentiality and protected health information
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Independence/initiative: Demonstrates reliability, follow-through, ability to work with minimal supervision, desire and ability to accept additional responsibility
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Judgment contacts: Makes sound and timely decisions regarding one’s work, personal appearance, and demeanor
Job Qualifications:
Equipment operated; standard office equipment including computers, faxes, copiers, printers, telephones, etc.
Education/Experience: High school diploma, G.E.D., or equivalent work experience. Must have a certificate of completion for a Medical Assistant program or have a current certification as a Medical Assistant in the state of California and current CPR certification. One year of clinical experience is preferred. The ability to effectively communicate and follow oral and written instruction is required.
Physical: Climbing, stooping, kneeling, crouching, reaching, handling, pushing, fingering, feeling with both hands, twisting back, reaching above, at or below shoulder level, eye/hand/foot coordination. Will stand and walk 70-80% of the time. Employee will sit 20-30% of the time and will use physical strength of hands, fingers, arms, legs to move patients or equipment.
I am able to perform these tasks without accommodation. _____Yes _____No
If no, list required accommodation:
I have read and understand the above job description, and I accept all the responsibilities of the position.
____________________________________ ___________________
Employee’s signature Date
Equal Opportunity Employer Statement (Optional for Indeed):
Red Oaks Medical Group is an equal opportunity employer and values diversity in the workplace.
Responsibility for Review and Maintenance:
Date Initiated: 2009
Date Revised: 2026
