The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Supervisor who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfort and service.” Town Pump is a growing company, with ever increasing opportunities for career growth.
As Hotel Front Desk Supervisor, you will:
-
perform duties to effectively take the lead in establishing the ultimate guest experience, from check-in to departure through training, service delivery, and service recovery in accordance with Town Pump and brand operational standards.
-
interact with guests, co-workers, and management in a courteous, professional manner, must maintain a high degree of pride in job performance, and maintain a business professional image while representing the company.
-
complete all required company and brand-specific training and/or certifications in a timely manner, and model and supervise staff’s guest service and hospitality practices.
-
assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
-
participate in vetting front office candidates, including interviewing and hiring, with guidance from the GM, scheduling the front office staff, and supervising workloads during shifts.
-
communicate an understanding of profitability, prepare revenue and occupancy forecasting, and maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.
-
verify accurate room status information is maintained and properly communicated, report all known issues with services, equipment, and property, and ensure all work orders are in place.
-
practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens, and maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, and illness of guests.
-
be required to perform duties in other departments as needed such as folding laundry, cleaning the lobby, etc.
-
maintain a valid Driver’s license with appropriate driving record, ability to be punctual and work within a flexible work schedule and are proficient in computer skills and have experience in MS Office and other commonly used computer software.
-
have experience in hospitality or retail atmosphere preferred experience in cash and credit card handling preferred, and the ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
-
may assist in outside sales activities including park lot shops, sales calls, helping with internal hotel sales leads, encouraging the staff to find sales leads, attending community events, sales blitzes, and helping with the marketing plan.
Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.
Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.
