Top 127 Guest service agent Jobs in Redan Ga

Front Desk Agent
Residence Inn Decatur Emory —Decatur, GA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Embassy Suites By Hilton Atlanta Perimeter Center —Atlanta, GA
- $17 an hour
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
DoubleTree Atlanta Northlake —Tucker, GA
- Full-time
- Hotel
- Entry level
Quick Apply
13d
Front Desk Agent PT
Kimpton Hotels & Restaurants —Atlanta, GA
- $17.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
SpringHill Suites Atlanta Perimeter —Atlanta, GA
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Hilton Garden Inn Buckhead —Atlanta, GA
- $16 - $17 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Homewood Suites Atlanta Buckhead —Atlanta, GA
- $15 an hour
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Courtyard by Marriott Atlanta Norcross/ Peachtree Corners —Norcross, GA
- Full-time
- Background check
- Hotel
- Entry level
- Paid holidays
- Health insurance
Quick Apply
5d
Front Desk Agent
NFC Amenity Management —Atlanta, GA
- $17.25 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
12d
Guest Service Agent
Hotel Indigo Atlanta Downtown —Atlanta, GA
- $16 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
12d
Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Atlanta, GA
- $17 - $18 an hour
- Part-time
- Basic math
- English
- Hotel
- Health insurance
- Dental insurance
1d
Guest Service Agent
Embassy Suites Atlanta Midtown —Atlanta, GA
- $16 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Springhill Suites Atlanta Buckhead —Atlanta, GA
- Full-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Embassy Suites Centennial Olympic Park —Atlanta, GA
- Full-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent - 3-11pm shift required
RESIDENCE INN LENOX PARK —Brookhaven, GA
- $16 - $19 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Emory Conference Center Hotel —Atlanta, GA
- $17.00 - $17.90 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
8d
Front Desk Agent
Royal Hotel Investments of Covington —Covington, GA
- $18 an hour
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Hotel Front Desk Agent
Home2 Suites by Hilton —Atlanta, GA
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
14d
Front Desk Agent/PBX
Hilton Atlanta Airport —Atlanta, GA
- Part-time
- Military
- Office
- Hotel
- Disability insurance
- Health insurance
Quick Apply
13d
Hotel Front Desk Agent - PT
Doubletree by Hilton Atlanta Perimeter Dunwoody —Atlanta, GA
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply

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Front Desk Agent

Residence Inn Decatur Emory
Decatur, GA

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Job Details

Part-time | Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance

Qualifications

Access control systems
Physical security
Visitor query response
Computer operation
Hotel and accommodations payment processing
Cash amount verification
Fire safety
Hotel policy compliance
Email customer support
Maintaining an organized workspace
Sales transaction processing
Phone communication
Greeting customers
Client inquiry handling
Filing
Cash drawer securing
Answering guest questions
Mail distribution
Phone call screening
Financial issue resolution
Invoice processing
High school diploma or GED
Mail management
Accounting
Hotel emergency procedures
Mail processing
Billing issue inquiries
Hotel and accommodations guest complaints handling
Communication skills
Entry level

Full Job Description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include:

Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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