Top 17 Customer relations representative Jobs in Redding, Ca

Customer Experience Representative
DR KILLIGANS INC —Redding, CA
- $16.90 - $20.00 an hour
- Part-time
- Remote
- Travel
- Communication skills
- Entry level
- Paid holidays
- Paid sick time
Government Account Manager-Redding
WM —Redding, CA
- $96,690 - $117,150 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Office Assistant III
Shasta County —Redding, CA
- $42,528 - $54,276 a year
- Online Application
- Background check
- Clean driving record
- Microsoft Outlook
- Paid holidays
- Health insurance
9d
Agency Staff Services Analyst I/II - Confidential
Shasta County —Redding, CA
- $31.12 - $39.71 an hour
- Online Application
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Health insurance
2d
Eligibility Specialist I/II - Burney
Shasta County —Redding, CA
- $43,368 - $62,232 a year
- Online Application
- Background check
- Clean driving record
- Writing skills
- Paid holidays
- Health insurance
10d
AG Western Farm & Ranch District Sales Manager
Liphatech —California
- $80,000 - $115,000 a year
- Full-time
- Remote
- Clean driving record
- Microsoft Excel
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Peer Support Specialist
Shasta County —Redding, CA
- $18.54 - $23.67 an hour
- Multiple hires
- Background check
- Clean driving record
- Inventory management
- Paid holidays
- Health insurance
4d
Agricultural & Standards Program Associate I
Shasta County —Redding, CA
- $45,324 - $57,840 a year
- Online Application
- CDL B
- Background check
- Clean driving record
- Paid holidays
- Health insurance
5d
Vegetation Management Inspector - TRAQ Arborist
Sierra Forestry Consulting LLC —Redding, CA
- $42.78 - $52.87 an hour
- Background check
- Military
- Pass drug screening
- AD&D insurance
- Health insurance
Quick Apply
Lead Service Engineer
Strategic Powergen Solutions —United States
- $55 - $75 an hour
- Contract
- Customer service
- Business development
- Driver's License
- Opportunities for advancement
Quick Apply
1h

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customer relations representative jobs near redding, ca

Customer Experience Representative

DR KILLIGANS INC
Redding, CA

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Job Details

Part-time
$16.90 - $20.00 an hour

Benefits

Paid holidays
Paid sick time

Qualifications

Customer records maintenance
Managing customer accounts
Customer relationship building
Email customer support
Promoting products
Texting/chatbox tools
Account maintenance
Phone communication
Account troubleshooting
Sales needs analysis
Slack
Affiliate marketing business model
Shopify
E-commerce
Asana
Managing clients in a customer support role
Financial records management
Customer service through social media
Klaviyo
Financial record maintenance
Customer engagement
Email marketing software
Online retail experience
Sales management systems proficiency
Collaborative technology platforms
Digital project management boards
Facebook
CRM system proficiency
Productivity software
Order issue resolution

Full Job Description

About Us: At Dr. Killigan's, we believe in a safer, more holistic approach to pest management. By Killing Them Softly™, we prioritize well-being, ensuring a home environment that is not only pest-free but also free from harmful chemicals. Join us in our pursuit to redefine pest control, offering plant-powered solutions that empower individuals and families to reclaim their living spaces without compromising on safety or peace of mind. If you're passionate about making a positive impact on homes and the environment, Dr. Killigan's, Inc. welcomes you to be a part of our dedicated team.

Employee Job Title: Customer Experience Representative (CX)
Location: Remote
Hours: Part-time, approximately 10 hours per week. Shifts are scheduled between 8:00 a.m. and 4:30 p.m., with afternoon and weekend availability required.
Reports To: Customer Experience Supervisor
Classification: Hourly, Non-Exempt

Job Description: The Customer Experience Representative, CX, is responsible for engaging in customer relations regarding our products and responding to questions and concerns via our support email and phone services. This position plays a pivotal role, acting as a regular point of contact with our customers, adding value by responding to our customer’s needs with empathy and solutions. This position also gives the company an understanding of our platform's health by receiving real-time user feedback. CX acts as a liaison to our customers, providing product and service information and resolving problems that our customer accounts might face with accuracy and efficiency.

Requirements:

Serve customers by providing personalized advice for resolving their pest issues
Attract potential customers by answering product and service questions and suggesting information about other products and services
Maintain a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries by email, chat, and phone
Maintain a thorough knowledge of the entire catalog of DK products
Open customer accounts by recording account information
Maintain customer records by updating account information in Shopify
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Collaborate with other departments and research to provide the customer with the best solution
Check and respond daily to the following platforms:
- CRM system Gorgias to respond to appropriate tickets
- Shopify for our website storefront
- Amazon Seller Central Messages, incoming orders, and feedback
- Amazon for message response, order confirmation, troubleshooting, feedback, and customer outreach
- Junip for product reviews and customer experience
- Deposco/Launch for orders, replacements, and returns
- Recharge.Launch for shipping claims
- Skio for Customer subscription updates and errors
- Monday.com for department projects
- Slack for company communications
- Gmail for business email
- Meta Desktop Suite for Facebook and Instagram interactions, influencer referrals, comment moderation and customer service solutions
- SocialSnowball for affiliate management and sales tracking
- Klayvio for Customer Email Experience and code creation
- 1Text for Customer Text message experience management

Qualifications & Competencies:

A minimum of 2 years of customer service experience, preferably with a well-known brand or in an e-commerce setting, is preferred.
Proven experience working remotely, demonstrating self-motivation, discipline, and the ability to collaborate effectively with remote teams.
Strong verbal and written communication skills, with an emphasis on phone interactions and accurate documentation.
Knowledge of entomology or pest-related products is a plus.
Sales Experience a plus
Proficient in Mac systems, Gorgias, Monday.com, and Google Workspace
Committed to delivering an excellent customer experience with empathy and professionalism
Detail-oriented, organized, adaptable, and able to remain calm under pressure in a fast-paced environment
Emotionally intelligent, building authentic customer and team connections
Willingness to occasionally travel for company events, including an annual team retreat

Benefits:

Holiday Pay Benefit: Customer Experience Representatives working partial hours on company-observed holidays will receive 1.5x their regular pay rate
5 Days (40 Hours) of Paid Sick Leave Annually

Apply Now

Refine Your Search

customer relations representative jobs in redding, ca

Customer Experience Representative

Government Account Manager-Redding

Office Assistant III

Agency Staff Services Analyst I/II - Confidential

Eligibility Specialist I/II - Burney

AG Western Farm & Ranch District Sales Manager

Peer Support Specialist

Agricultural & Standards Program Associate I

Vegetation Management Inspector - TRAQ Arborist

Lead Service Engineer

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