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Visit Coordinator (General Services)

Shasta Community Health Center -
Redding, CA

Apply Now

Job Details

Full-time
$22.00 - $32.50 an hour
1 day ago

Benefits

Paid jury duty
403(b) matching
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
403(b)
Gym membership
Bereavement leave
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Base Pay: $22.00 - $32.50

JOB SUMMARY

The Visit Coordinator is to provide direct and indirect clerical/appointment support to the clinical team. Responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions as part of one or more clinical teams. Serves as liaison between clinical teams and other staff, other agencies, and patients.

JOB DUTIES AND RESPONSIBILITIES

Patient Scheduling and Registration

Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible
Accurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours
Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed
Pre-registers all patients asking and recording answers to all pre-registration questions
Removes the day’s cancellations from the computer

Check In

Greets patients and visitors in a prompt, courteous, and helpful manner
Enters all demographic and financial information into the system accurately
Performs financial transactions at the time of the visit including collecting all co-payments
Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms

Check Out

Performs financial transactions at the time of the visit
Accurately closes the day and balances cash bag

Phones

Answers telephones, handling calls as needed and taking messages when appropriate.
Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages

Patient Program Coordination

Evaluate financial status of all patients
Determine patient eligibility for appropriate programs
Assist patients with enrollment applications
Follow up on all pending applications to ensure enrollment process is completed
Educate the patient regarding financial responsibility and SCHC policies regarding payment
Assist in training as needed

Health Information Services Duties (Satellite Visit Coordinator)

Maintenance of patient records in the EMR
Accurately pulls and delivers patient paper charts requested by clinical teams, Administration, and other authorized in-house personnel
Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions
Answers telephone calls for patient chart requests, reports, and additional information needed by authorized personnel
Provides assistance to patients and patient representatives with completion of medical records release forms

Other Duties

Expected to consult frequently with the Lead Visit Coordinator and clinical teams to inform the clinician of the information given or actions taken
Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties
Effectively maintains and protects the confidentiality of all medical records and patient information
Attend seminars and trainings to maintain current knowledge or financial programs
Maintain accuracy of patient demographics and financial information in current system
Prepares for next day’s clinic
Alerts Visit Coordinator Team Leader or designated person to needed supplies/equipment
Reports any safety hazards
Keep work and lobby areas tidy
Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Average proficiency using a computer to accomplish work
High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress
Skill in making appropriate decisions to benefit patients and meet SCHC objectives
Ability to prioritize work and complete it on a timely basis with minimal supervision
Strong customer service approach to problem solving situations
Ability to read, write, understand and spell English and medical terminology correctly
Strong math skills

EDUCATION & EXPERIENCE

High school diploma required or equivalent
Ability to read, write, understand and spell English and medical terminology correctly
Excellent people skills and customer service orientation
Basic Computer or keyboarding skills
Typing 35 WPM or above

PREFERRED

Experience working with common health care programs
Experience working with patient registration procedures
Basic knowledge of medical or dental terminology

BENEFITS

SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employee and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free telemedicine service for benefit eligible employees

Shasta Community Health Center is an Equal Opportunity Employer

Apply Now

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