Top 54 Agent entry Jobs in Redlands, Ca

Contact Center Agent
Independent Living Systems —San Bernardino, CA
- $19 - $25 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
8d
Surveillance Agent I
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Research
3d
Junior Purchasing Agent
Imperial Brady —Loma Linda, CA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Computer literacy
- Research
- Health insurance
- Dental insurance
Quick Apply
Intake Coordinator - San Bernardino
The Salvation Army ARC San Bernardino —San Bernardino, CA
- $18 an hour
- Background check
- Microsoft Excel
- HIPAA
- COVID-19 protective measures
- Health insurance
Leasing Agent
Modern HR —Riverside, CA
- $21 - $22 an hour
- Office
- Administrative experience
- Fair chance
Quick Apply
Surveillance Agent II
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Public Safety Assistant II
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- CPR Certification
- Clean driving record
- Microsoft Excel
Border Patrol Agent - Entry Level
Customs and Border Protection —California
- $51,632 - $92,912 a year
- Urgently hiring
- Bachelor's degree
- Military encouraged
- 1 year
- Dental insurance
- 401(k)
U.S. Customs and Border Protection DHS Virtual Career Expo 9/10
U.S. Customs and Border Protection —California
- $40,000 - $125,000 a year
- Full-time
- Background check
- Military
- Entry level
- Health insurance
- Dental insurance
2d
Border Patrol Agent - Entry Level
Customs and Border Protection —California
- $51,632 - $92,912 a year
- Urgently hiring
- Bachelor's degree
- Military encouraged
- 1 year
- Dental insurance
- 401(k)
Entry Level Insurance Sales Agent - Hybrid Remote (CA)
Bankers Life —Corona, CA
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
Quick Apply
Border Patrol Agent - Experienced
Customs and Border Protection —California
- $65,545 - $124,717 a year
- Urgently hiring
- Military
- Mid-level
- Driving
- 401(k)
Financial Services Professional - Hybrid Remote (CA)
Bankers Life —Corona, CA
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
Life Insurance Sales Agent - Entry Level (Commission Only, Remote)
PEAK Financial Group —California
- $5,000 - $20,000 a month
- Full-time
- Remote
- Entry level
- Work from home
- Flexible schedule
Quick Apply
Border Patrol Agent - Experienced
Customs and Border Protection —California
- $65,545 - $124,717 a year
- Urgently hiring
- Military
- Mid-level
- Driving
- 401(k)
Pharmaceutical Detail Rep
Immune Biopharma —San Bernardino, CA
- $89,418 - $119,218 a year
- Full-time
- Analysis skills
- Experience equivalent to degree accepted
- Communication skills
Quick Apply
Insurance Customer Service Representative
Abel Duran-Farmers Insurance Agency —Moreno Valley, CA
- $36,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Opportunities for advancement
- Flexible schedule
Quick Apply
Inventory Control Supervisor
Flex LTD —Fontana, CA
- $61,200 - $84,200 a year
- Full-time
- Word processing
- Basic math
- Mid-level
- Disability insurance
- Health insurance
Entry-Level Real Estate
Keller Williams Riverside —Riverside, CA
- $150,000 a year
- Office
- Real Estate License
- Organizational skills
Quick Apply
Call Center Agent
Synovation Medical Group —Rancho Cucamonga, CA
- Full-time
- Spanish
- Microsoft Outlook
- English

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Contact Center Agent

Independent Living Systems -
San Bernardino, CA

Quick Apply

Job Details

Full-time
$19 - $25 an hour
8 days ago

Qualifications

Customer records maintenance
Record keeping
Phone communication
Administrative experience
High school diploma or GED
Managing clients in a customer support role
Telephone systems
Clerical experience
Customer interaction during outreach
Office phone management
Quality data entry
Customer data entry

Full Job Description

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

High School Diploma or GED.
Proven experience working in a contact center environment, preferably within healthcare or a related field.
Ability to manage high volume contact center demands.
Familiarity with inbound and outbound customer service processes and phone systems.
Basic clerical experience and technical knowledge including accurate data entry and record keeping.
Ability to work flexible hours to accommodate contact center shifts.
Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

Associate's degree
Experience specifically in healthcare services or medical contact centers.
Experience with Microsoft Office Suite
Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
Certification in customer service or contact center operations.

Responsibilities:

Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
Perform other duties as assigned.

Quick Apply

Refine Your Search

agent entry jobs in redlands, ca

Contact Center Agent

Surveillance Agent I

Junior Purchasing Agent

Intake Coordinator - San Bernardino

Leasing Agent

Surveillance Agent II

Public Safety Assistant II

Border Patrol Agent - Entry Level

U.S. Customs and Border Protection DHS Virtual Career Expo 9/10

Border Patrol Agent - Entry Level

Entry Level Insurance Sales Agent - Hybrid Remote (CA)

Border Patrol Agent - Experienced

Financial Services Professional - Hybrid Remote (CA)

Life Insurance Sales Agent - Entry Level (Commission Only, Remote)

Border Patrol Agent - Experienced

Pharmaceutical Detail Rep

Insurance Customer Service Representative

Inventory Control Supervisor

Entry-Level Real Estate

Call Center Agent

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