Top 7 Senior desktop support Jobs in Redlands, Ca

Senior IT Support Specialist-Warehouse Operations
Zonberation Group —Rancho Cucamonga, CA
- $35 - $41 an hour
- 8 hour shift
- Spanish
- English
- Windows
- 401(k)
Quick Apply
Senior Desktop Support Technician
Leidos —Norco, CA
- $33 - $36 an hour
- Full-time
- 5 years
- Mid-level
- Office
6d
Field Engineer Sr
Loma Linda University Health —Loma Linda, CA
- $35.28 - $47.45 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Sr. IT Warehouse Support Technician
ID Logistics —Ontario, CA
- $65,000 - $68,000 a year
- Day shift
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
8d

Discover related jobs

Based on your search for senior desktop support jobs.

IT Field Services Technician
Syncreon —Rialto, CA
Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard…
$31.12 - $36.81 an hour
Field Engineer Sr
Loma Linda University Health —Loma Linda, CA
Installs hardware and performs maintenance, fiber and copper cabling, OS settings, configurations, and tier 2 technical troubleshooting and problem resolution.
$35.28 - $47.45 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
Experience performing inventory audits, user audits, or software license reviews. CompTIA A+ or equivalent technical certification.
Quick Apply
IT Support Specialist - Senior
Huntington Bank —Columbus, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Show more jobs in cities nearby

I want to receive the latest job alert for senior desktop support in redlands, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior desktop support jobs near redlands, ca

IT Support Specialist jobs in Rancho Cucamonga, CA

It Support Specialist jobs in Silver Spring, MD

Early Intervention Specialist jobs in Indiana

It Support Specialist jobs in Michigan

It Support Specialist jobs in Pennsylvania

It Auditor jobs in Houston, TX

It jobs in Sonora, CA

It Support Specialist jobs in Racine, WI

Entry Level Payroll Specialist jobs in Dallas, TX

Patient Care Technician jobs in Dothan, AL

Aviation Maintenance Technician jobs in Detroit, MI

Commissioning Technician jobs in Richland, WA

Senior Desktop Support Technician jobs in Dallas, TX

Instrumentation Technician jobs in Boston, MA

Senior Desktop Support Technician jobs in San Diego, CA

Senior Desktop Support Technician jobs in Savannah, GA

Senior Desktop Support Technician jobs in New Orleans, LA

Senior It Support jobs in Seattle, WA

Senior It Support jobs in New York, NY

Senior It Support jobs in San Jose, CA

Senior IT Support Specialist-Warehouse Operations

Zonberation Group
Rancho Cucamonga, CA

Quick Apply

Job Details

Full-time
$35 - $41 an hour

Benefits

401(k)

Qualifications

Telecommunications network troubleshooting
Desktop computer repair
Asset management
Mandarin
Mobile device support
Wi-Fi analyzers
IT asset management
Incident management software
Machine troubleshooting
Warehouse management system
Wireless network configuration
Windows
Printer (troubleshooting support)
Troubleshooting audio issues
Warehouse management
VLAN
Barcode scanners
Barcode scanning for logistics
Computer hardware
Desktop (troubleshooting support)
Data Security (Data management)
Remote access software
Customer support ticket management
Networking equipment (troubleshooting support)
Collaborative technology platforms
Mobile device management
Technical customer support for office equipment
macOS
ServiceNow
Hardware management

Full Job Description

Overview

We are seeking a skilled and proactive Senior IT Support Specialist – Warehouse Operations to provide efficient, high-quality IT support services tailored to meet users' needs within our region, enhancing collaboration and productivity while supporting the company's global goals. We are expanding our service scope to support e-commerce warehouse operations - a high-volume fulfillment environment requiring dedicated on-site IT coverage across US warehouse sites.

Key Responsibilities

Network Support & Site Monitoring

Perform multi-point network testing across the warehouse floor: wired and wireless signal strength, speed, and stability
Test mobile data connectivity across multiple carriers on PDAs at different warehouse zones as required by operations
Troubleshoot wired and wireless network connectivity issues; escalate to Network Infrastructure department with structured fault descriptions including ping/trace output and scope definition
Coordinate wired port additions, AP placements, and camera endpoint requests with business planning and infrastructure teams
Monitor and maintain security camera NVR systems to ensure continuous functionality during operational hours
Ensure server room peripheral systems remain operational and fully functional during business operations

Routine Inspections & Preventive Maintenance

Conduct weekly and monthly site inspections of server rooms and IT infrastructure
Perform hardware health checks on warehouse IT equipment and escalate findings proactively
Maintain IT asset inventory: device requests, allocation, damage assessment, decommission, and retirement workflows

Day-to-Day Warehouse IT Support

Serve as the first point of contact for all IT incidents and service requests submitted via the ticketing system
Troubleshoot and resolve issues with warehouse-specific hardware: PDA/handheld scanners, barcode readers (Honeywell, Zebra), label printers, ruggedized devices, and WMS terminals
Support, configure, and perform firmware upgrades on PDA devices - including local upgrades and SD card-based methods
Manage PDA network onboarding: collect MAC addresses, submit whitelist requests, and coordinate production network access
Support sorting machine daily network faults and assist with installation and configuration
Troubleshoot and calibrate electronic weighing scales used in fulfillment operations
Support industrial PCs (IPC): system wipe, OS reimaging, and PXE boot configuration
Resolve printer faults, including paper tray selection errors, USB recognition failures, and driver installation (including remote installation without admin rights)
Troubleshoot Windows issues, including BSOD recovery, AHCI mode configuration, KMS activation, and OS level problems
Support end-user devices: desktops, laptops, monitors, and peripherals
Diagnose and resolve video conferencing audio/video related issues
Remote remediation and troubleshooting through VPN connectivity
Support collaboration platform issues: version management, reinstallation, and configuration cache clearing
Assist in maintaining our server room infrastructure (Network, Power & UPS, HVAC)

Ticketing, Documentation & Asset Management

Log all support requests and resolutions in the IT ticketing system - no informal support without a ticket
Track time and effort against all tickets and tasks to support business review reporting and chargeback
Maintain and contribute to the warehouse IT knowledge base and FAQ documentation
Process device requests through the asset management system: approvals, allocation, and delivery to end users
Handle damaged device workflows: assess repair value, coordinate returns, and initiate retirement/recycling

Data Security & Device Decommission

Follow data security protocols strictly: ensure all user data is wiped before any device is shipped or transferred
Perform full disk wipes on Windows and macOS devices; remove and handle hard drives separately when a remote data wipe is not possible
Manage remote access tool permissions

Shift Coverage & Escalation

Work a standard 40-hour work week with flexibility to support overtime, after-hours activities, and operational needs
Participate in all incident responses during shift hours per defined SLAs; escalation path for out-of-hours incidents to be defined separately
Complete shift handover documentation to ensure full continuity across teams
Escalate unresolved issues to the appropriate IT Business Line (Network, Hardware, Security, AV) or Tier 2/3 support per the escalation matrix

Minimum Requirements

2+ years of IT support experience, preferably in a warehouse, logistics, manufacturing, or operations environment
Hands-on experience with warehouse IT hardware: barcode scanners (Honeywell, Zebra), label printers, PDAs, and ruggedized mobile devices
Experience with network device onboarding, MAC address whitelisting, and production network access workflows
Familiarity with WMS (Warehouse Management System) platforms - ability to diagnose and resolve user-level issues
Working knowledge of Windows OS troubleshooting: BSOD recovery, AHCI configuration, KMS activation, and driver installation
Basic network troubleshooting: TCP/IP, DHCP, DNS, Wi-Fi, VLAN, ACL and the ability to capture and interpret ping/trace output
Experience with IT asset management: device requests, allocation, damage handling, and decommission workflows
Experience with IT ticketing systems (ServiceNow, Jira, or equivalent)
Understanding of data security requirements for device wipe and decommission - including disk removal procedures
Physical ability to work on a warehouse floor: standing for extended periods, lifting equipment up to 40 lbs
Ability to work independently on shift with minimal supervision and make sound decisions under pressure
Excellent communication skills - able to explain technical issues clearly to non-technical warehouse staff
Reliable and able to commit to a consistent 8-hour daytime shift schedule, 5 days per week
Must be comfortable commuting to the warehouse site

Preferred Requirements

Experience supporting sorting machines, conveyor systems, or automated fulfillment equipment
Experience with electronic scale calibration and fault resolution in a warehouse or industrial setting
Hands-on experience with industrial PC (IPC) support: system wipe, OS reimaging, and PXE boot configuration
Experience with RF (Radio Frequency) network testing tools and multi-point signal mapping in warehouse or large-footprint facilities
PDA device management platforms (MDM/EMM)
Industry certification: CompTIA A+, Network+, or equivalent
Basic scripting skills (PowerShell, Python, or Bash) for automation of routine tasks
Experience in a BPO or managed services model with SLA accountability
Bilingual (English + Mandarin or Spanish) - preferred

Work Location: In person at Rancho Cucamonga, San Bernardino County, California

Pay: $35.00 - $41.00 per hour

Benefits:

401(k)

Application Question(s):

When would be a good time for a quick call to chat more about the role? FYI, I'm based in Beijing HQ – happy to adjust to your time zone.
Do you have hands-on IT experience in a warehouse, distribution, or manufacturing environment? If yes, please specify the types of equipment you supported (e.g., scanners, printers, PDAs) and your key responsibilities.
Could you kindly share your expected hourly rate? To help you evaluate the opportunity, I'd like to let you know that this position does not include benefits such as health insurance or paid vacation. We only offer 5 days of paid sick leave per year.

As we have a budget range for this role, it would be helpful to know your expected hourly rate so we can determine whether it aligns with our budget before moving forward.

Work Location: In person

Quick Apply

Refine Your Search

senior desktop support jobs in redlands, ca

Senior IT Support Specialist-Warehouse Operations

Senior Desktop Support Technician

Field Engineer Sr

Sr. IT Warehouse Support Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior desktop support in redlands, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected