Top 22 Help desk analyst Jobs in Redmond, Wa

Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
14d
IT Support Analyst
Impinj —Seattle, WA
- $63,750 - $90,000 a year
- Microsoft Office
- In-person
- 1 year
- Health insurance
- Paid time off
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5d
QA analyst
GOCOOL —Bellevue, WA
- Mid-level
IT Support Analyst
ICONIX Waterworks —Snohomish, WA
- $28.00 - $33.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Support Desk Analyst
Nscale —Seattle, WA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
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IT Support Analyst II
Vimly Benefit Solutions —Seattle, WA
- $55,000 - $65,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Manager, IT Service Desk
Brooks Sports, Inc —Seattle, WA
- $117,244 - $175,918 a year
- Full-time
- Computer Science
- Inventory management
- Office
- Health savings account
- AD&D insurance
IT Operations Analyst-Mainframe Recovery 3rd Shift(GR 24)
PACCAR —Renton, WA
- $77,700 - $116,200 a year
- Weekends as needed
- Computer Science
- Customer service
- 5 years
- Health savings account
- AD&D insurance
Business Systems Analyst-Principal
King County —Seattle, WA
- $136,281.39 - $172,744.42 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
IT Business Analyst II
Fred Hutchinson Cancer Center —Seattle, WA
- $80,475 - $120,682 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- System design
- Paid parental leave
- Paid holidays
1d
Sr. Sustainability Analyst
Cushman & Wakefield —Kirkland, WA
- $80,168.40 - $85,000.00 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Senior Cogito Developer 3 (Access)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- 403(b) matching
- Paid holidays
Senior Cogito Developer 3 (Clinical / Beaker-AP)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- 403(b) matching
- Paid holidays
14d
Senior Business Intelligence Developer 3 (Clinical / Cogito/ Caboodle/ Clarity/ Willow)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- SQL
- Bachelor's degree
- 403(b) matching
- Paid holidays
12d
Senior Business Intelligence Developer 3 - Cogito/Caboodle/Clarity/Access/Radar/Grand Central (Hospital Capacity and Patient Flow)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- SQL
- Bachelor's degree
- 403(b) matching
- Paid holidays
FinOps AI / ML Engineer Assoc Director
Accenture —Seattle, WA
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
1d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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IT Support Specialist
Electric Mirror LLC —Everett, WA
Provide technical input on system design and architecture decisions. Excellent communication skills (technical and non-technical).
$36.00 - $43.25 an hour
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IT Support Associate II, OTS
Amazon.com Services LLC —Arlington, WA
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a…
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IT End User Services Analyst
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Product Support Analyst

Long Tail Health Solutions Inc.
Kirkland, WA

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Customer communication

Full Job Description

About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Analyst owns the front line of customer support, managing incoming service tickets for AppealAssist and CareAssist. This role is the first point of contact for customer issues — triaging, resolving, and escalating tickets accurately and quickly — and will grow alongside the support function as it matures under the Director of Product Support.

Education and Experience

Required: Bachelor's degree preferred, or equivalent relevant work experience.
Preferred: Experience in a customer support or help desk role, ideally in SaaS or healthcare technology.
1-3 years of customer support experience.

Knowledge

Familiarity with support ticketing systems and basic troubleshooting workflows.
Working understanding of healthcare operations (utilization review, denials/appeals) sufficient to understand customer context, or willingness to learn quickly.
Basic understanding of SaaS application support — log review, reproducing issues, distinguishing user error from product bugs.

Skills

Strong written communication skills for clear, professional ticket responses.
Solid troubleshooting and problem-solving skills to resolve straightforward issues independently.
Good judgment on when to escalate versus resolve directly.
Organized and able to manage a ticket queue under time pressure.
Empathetic, customer-first communication style, especially given customers are healthcare staff working in time-sensitive environments.

Primary Job Duties
The essential functions include, but are not limited to the following:

Ticket Triage: Monitor and triage incoming support tickets, prioritizing based on severity and customer impact.
Issue Resolution: Resolve straightforward customer issues directly and document steps taken for consistency and future reference.
Escalation: Escalate complex or product-related issues to the Director of Product Support or relevant product manager with clear reproduction steps and context.
Documentation: Maintain accurate ticket records and contribute to a growing internal knowledge base of common issues and resolutions.
Customer Communication: Provide timely, clear updates to customers throughout the lifecycle of their ticket.
Trend Reporting: Flag recurring issues or patterns to the Director of Product Support to inform process or product improvements.

Quick Apply

Refine Your Search

help desk analyst jobs in redmond, wa

Product Support Analyst

IT Support Analyst

QA analyst

IT Support Analyst

Support Desk Analyst

IT Support Analyst II

Manager, IT Service Desk

IT Operations Analyst-Mainframe Recovery 3rd Shift(GR 24)

Business Systems Analyst-Principal

IT Business Analyst II

Sr. Sustainability Analyst

Senior Cogito Developer 3 (Access)

Senior Cogito Developer 3 (Clinical / Beaker-AP)

Senior Business Intelligence Developer 3 (Clinical / Cogito/ Caboodle/ Clarity/ Willow)

Senior Business Intelligence Developer 3 - Cogito/Caboodle/Clarity/Access/Radar/Grand Central (Hospital Capacity and Patient Flow)

FinOps AI / ML Engineer Assoc Director

Epic Healthy Planet Analyst II

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