Top 196 Incident manager Jobs in Redmond, Wa

Customer Success Incident Manager
Okta —Bellevue, WA
- $104,000 - $143,000 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Incident Response Manager, Security Operations Group | Worldwide Operations Security
Amazon.com Services LLC —Seattle, WA
- $109,000 - $185,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Experience equivalent to degree accepted
- AD&D insurance
- Health insurance
15h
Campus Security Manager
Securitas Security Services —Bellevue, WA
- $120,000 a year
- Weekends as needed
- Customer service
- English
- Travel
- AD&D insurance
- Paid holidays
2d
Manager II, Escalation Operations
Pinterest —Seattle, WA
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
1d
Global Security Operations Center Manager, Protective Services, Business Assurance Center
Amazon.com Services LLC —Seattle, WA
- $80,200 - $130,100 a year
- Weekends as needed
- Office
- Project management
- Bachelor's degree
- AD&D insurance
- Health insurance
14d
WIM Investigator II, AmSec WIM
Amazon.com LLC —Seattle, WA
- $80,200 - $130,100 a year
- Full-time
- Mid-level
- Analysis skills
- Psychology
- AD&D insurance
- Health insurance
Security Operations Center Supervisor
Constellis —Bothell, WA
- $55.61 an hour
- Rotating shift
- 5 years
- Writing skills
- English
Senior Staff Product Security Engineer | Product Security Incident Response Team (PSIRT)
ServiceNow —Kirkland, WA
- $201,300 - $352,300 a year
- Online Application
- Hybrid work
- Azure
- 5 years
- Residential
- Employee stock purchase plan
- Health insurance
Quick Apply
Staff Software Engineer, Data Platform (FedRAMP)
Okta —Bellevue, WA
- $194,000 - $267,000 a year
- Hybrid work
- Java
- Mentoring
- Fair chance
Quick Apply
11d
Incident Response Engineer - AI Trainer
DataAnnotation —Bothell, WA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Security Technician
KELLEY CREATE —Kent, WA
- $26 - $36 an hour
- Full-time
- Clean driving record
- Bachelor of Science
- Mid-level
Quick Apply
WIM Investigator II, AmSec WIM
Amazon.com Services LLC —Seattle, WA
- $74,400 - $130,100 a year
- Full-time
- Mid-level
- Psychology
- Mentoring
- AD&D insurance
- Health insurance
Technical Program Manager
Chewy —Bellevue, WA
- $110,500 - $176,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Senior Program Manager, Global Security Operations Centers (GSOCs)
Microsoft —Redmond, WA
- $97,600 - $206,400 a year
- Full-time
- PMP
- Research
- Office
6d
Security Operations Center Operator II
Constellis —Bothell, WA
- $42.92 an hour
- Rotating shift
- Inventory management
- Military
- Writing skills
Critical Incident Communications, Senior Specialist
Salesforce —Bellevue, WA
- $94,000 - $142,300 a year
- Weekends as needed
- AWS
- Senior level
- 4 years
- Paid parental leave
- Disability insurance
1d
Program Manager, Global Security Access Management (GSAM)
Microsoft —Redmond, WA
- $97,600 - $206,400 a year
- Full-time
- Azure
- PMP
- Research
6d
Environmental Compliance Specialist
NORTHSTAR ENERGY LLC —Seattle, WA
- $84,000 - $126,001 a year
- Full-time
- Remote
- Engineering
- Mid-level
- Travel
- Health insurance
- Dental insurance
Corporate Investigator, Enterprise Protection Program - Global Investigations
Amazon.com Services LLC —Seattle, WA
- $80,200 - $143,100 a year
- Full-time
- Customer service
- Mid-level
- Office
- AD&D insurance
- Health insurance
Principal Technical Advisor for Cybersecurity Incident Response
Microsoft —Redmond, WA
- $130,900 - $303,600 a year
- Full-time
- Background check
- Azure
- Computer Science
6d

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Customer Success Incident Manager

Okta -
Bellevue, WA

Apply Now

Job Details

$104,000 - $143,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication
Customer relationship building
Trend analysis
Managing clients in a customer support role
Cloud service support
Incident management operations support
Customer engagement
Technical customer support solution
Data interpretation
SaaS
Cross-functional communication

Full Job Description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Position Description:

The ideal Auth0 Trust Incident Manager is an independent “problem identifier and solver” who is driven by going the distance to make Auth0 by Okta’s customers and support teams successful. As this is a high visibility role with both Auth0 and Okta customers, the ideal candidate is an articulate and seasoned expert with strong business acumen and executive presence who can work across levels of internal (Auth0) and external organizations (customers) to drive improvements in the betterment of the customer experience.

In this role, you will be responsible for developing and maintaining Auth0 by Okta Trust Support Incident strategies. This includes recommending changes to people, process, and technology by utilizing prior support incidents to determine opportunities for improvement. You will take the lead in change initiatives, including training and communications to the entire Support organization. This role will include continuous evaluation and updates to the incident management process as well as training and mentoring employees on the same for our most critical situations. In addition, this role will be responsible for timely and accurate publicly facing Trust posts that are detailed and well written in the context of standard incident management protocols.

**PLEASE NOTE: The required hours for this role are Monday-Friday 7am-3pm PT. Additionally, there is an on-call requirement on Friday, Saturday, Sunday on alternating weeks.

Job Duties and Responsibilities:

Work with a global mindset as part of a team of Escalation Managers and Incident Managers
Collaborate with Auth0 on-call engineers and monitor online activity data for multiple Auth0 Services to identify service disruptions
Effectively communicate critical issue status (both verbally and written) to executive staff, sales teams, and other involved parties
Utilize business and technical skills to effectively manage incidents, coordinate meetings, calls, and deliverables, and interpret trend/regression patterns
Manage customer-facing communications for Incidents (status page posts, RCA’s etc), explaining the details of disruption, the impact on customer applications and how we are working towards resolution
Create and execute a data-driven incident get-well plan
Work with Engineering and Product Management on the resolution of specific issues that may arise as blockers for customer progress
Develop strong partnerships internally with Sales, Services, Support and Engineering
View problems and solutions holistically, from multiple viewpoints, and create a plan of action to best satisfy the needs of all stakeholders
Partner with engineering on the timely completion of all RCAs related to trust events
Manage and track schedules and rotations for trust events
Develop and manage trust event drills for support personnel
Take ownership of training and engagement of staff involved, including mentoring new staff engaged in either trust communications or P1 communications
Be an advocate within the organization to help ensure focus and execution of both trust and P1 case handling

Minimum Knowledge, Skills, and Abilities:

Demonstrated experience in managing Trust and P1 case handling processes
3+ years in enterprise technical support incident management in the SaaS industry
Excellent relationship management, customer service and communication skills (verbal and written)
Experience in managing and rolling out large scale processes
Experience in trend analysis and presentation
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
Ability to work independently with little direct supervision and as a part of a team
Able to work cross functionally in proposing solutions for the betterment of the customer experience
Ability to work a flexible schedule as needed given the range of time zones covered (NAM, JP, AP, EMEA)

Strongly Desired Knowledge, Skills, and Abilities:

Experience in working in Cloud Support and/or Engineer organizations
Strong communication and presentation skills up to VP/SVP level
Experience in training and mentoring employees
Strong analytical and organizational abilities

Location: Applicants must reside within 50 miles of our Chicago or Bellevue offices, and will be expected to be in office 2x/week.

#LI-MM1
#LI-Hybrid
P14383

Okta is an Equal Opportunity Employer.

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$104,000—$143,000 USD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please

Okta

The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Apply Now

Refine Your Search

incident manager jobs in redmond, wa

Customer Success Incident Manager

Incident Response Manager, Security Operations Group | Worldwide Operations Security

Campus Security Manager

Manager II, Escalation Operations

Global Security Operations Center Manager, Protective Services, Business Assurance Center

WIM Investigator II, AmSec WIM

Security Operations Center Supervisor

Senior Staff Product Security Engineer | Product Security Incident Response Team (PSIRT)

Staff Software Engineer, Data Platform (FedRAMP)

Incident Response Engineer - AI Trainer

Security Technician

WIM Investigator II, AmSec WIM

Technical Program Manager

Senior Program Manager, Global Security Operations Centers (GSOCs)

Security Operations Center Operator II

Critical Incident Communications, Senior Specialist

Program Manager, Global Security Access Management (GSAM)

Environmental Compliance Specialist

Corporate Investigator, Enterprise Protection Program - Global Investigations

Principal Technical Advisor for Cybersecurity Incident Response

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