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Position Overview
The Senior Business Systems Analyst is a hands-on enterprise application owner and administrator, responsible for the end-to-end lifecycle of multiple SaaS systems, including configuration, optimization, support, and continuous improvement. This role operates in a fast-paced environment, managing multiple concurrent projects while maintaining clear communication, providing timely updates, and effectively prioritizing workload. To be successful in this role, you should be a self-starter with an aptitude for learning new systems, building domain expertise, and driving governance and best practices across your application portfolio.
Key Responsibilities and Essential Functions
- Own and administer key enterprise applications, with primary responsibility for NetSuite ERP, and operational ownership of the ServiceNow platform, including governance, demand management, reporting, and ongoing platform management
- Engage stakeholders and SMEs to understand business needs and translate them into system configurations, enhancements, and scalable solutions
- Identify opportunities to improve processes and system capabilities, and implement or drive enhancements
- Maintain accountability for system performance, data integrity, and user experience, ensuring applications are reliable and well governed
- Identify, assess, and communicate risks related to system changes, implementations, and upgrades, and proactively drive mitigation strategies
- Own and execute solution testing, validation, and release readiness for system changes and enhancements, ensuring adherence to established change management processes
- Develop and maintain system documentation, including configurations, processes, and standard operating procedures
- Create and deliver user training and enablement materials to support adoption and effective system usage
- Support audit and compliance activities, including data collection, documentation, and control validation
- Manage vendor relationships to support issue resolution, platform enhancements, and ongoing system improvements
- Champion continuous improvement, governance, and best practices across the application portfolio using established methodologies (ITIL, Agile, Lean, etc)
- Manage and prioritize work across multiple systems and concurrent initiatives, balancing operational support with project delivery
- Implement and configure new enterprise applications and system capabilities
- All other duties as assigned
Position Requirements (Education, Experience, Other)
- Bachelor's degree and 7+ years, or Masters degree and 5+ years of progressive Business Systems Analysis, Enterprise Information Systems Management, or equivalent
Technical Abilities required:
- Strong experience administering Oracle NetSuite ERP, including financial modules, reporting, workflows, bundles/customizations, and role-based access controls
- Working knowledge of ServiceNow platform capabilities and ITSM processes, including Incident, Request, Knowledge, Service Catalog, Change, and Asset Management
- Ability to manage and prioritize multiple systems, projects, and competing priorities in a fast-paced environment
- Proven business process analysis and modeling skills with the ability to translate process requirements into system configurations and scalable solutions
- Working knowledge of project delivery and IT service management frameworks (e.g., ITIL, Agile, Lean, etc) and their practical application
- Hands-on experience implementing, administering, and supporting enterprise SaaS applications including configuration, enhancement, and ongoing lifecycle management
- Strong communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences across all levels of the organization
- Detail-oriented with strong organizational, analytical, and problem-solving skills
- Self-driven with a strong sense of ownership, accountability, and ability to work independently while collaborating effectively with cross-functional teams
- Demonstrated ability to quickly learn new systems and assume ownership with minimal direction
Preferred Skills & Experience:
- Experience administering or supporting enterprise applications such as Concur, Equity Edge, Smartsheet, or similar platforms
- Experience working across integrated SaaS ecosystems, particularly across financial, expense, equity, and work management platforms
- Solid understanding of general IT infrastructure platforms and technologies, including Microsoft business technology stack
- Experience in the Biotech, Life Sciences, or medical industry is preferred
Working Conditions
- Primarily sedentary work in an office environment.
- Regular weekday work hours, with occasional weekend/after-hours planned or unplanned work as needed.
Physical Requirements
Occasional need to lift/move/install computer systems and other equipment. Occasional work in datacenter environments. Occasional work in laboratory environments requiring the use of protective equipment and clothing.
#LI-Remote
Compensation
Salary Range: $128,700 - $193,100
Possible "other compensation" elements to include:
- equity grant
- bonus eligible
ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment.
Interested in this position, but don't meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn't match all the qualifications; you may be the exact candidate we're searching for!
Adaptive is not currently sponsoring candidates requiring work authorization support for this position.
Adaptive's posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate's ability to meet minimum qualifications (skills/experience/education), a candidate's ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.
Adaptive's benefits at-a-glance.
Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the "Know Your Rights: Workplace Discrimination is Illegal" Poster for more information. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email [email protected].
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NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.
