Top 391 Support escalation engineer Jobs in Redmond, Wa

Senior OSP Engineer (Twisted Pair, Permitting & Project Delivery)
Ziply Fiber —Everett, WA
- $88,000 - $115,000 a year
- Weekends as needed
- Background check
- Inventory management
- CAD
- Health insurance
- Dental insurance
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Network and Cloud Engineer
Guardian Security Systems —Seattle, WA
- $85,000 - $115,000 a year
- Full-time
- Windows
- Mentoring
- Senior level
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Supervisor, Joint Use Construction
Ziply Fiber —Everett, WA
- $87,900 - $108,000 a year
- Background check
- Pass drug screening
- Public speaking
- Health insurance
- Dental insurance
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Principal Engineer, Seismic CSA Integration and Oversight
System One —Bellevue, WA
- $69 - $115 an hour
- Contract
- 11+ years
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
IT Support Engineer I, IT Support
Amazon.com Services LLC —Bellevue, WA
- $25 - $41 an hour
- Weekends as needed
- Computer Science
- English
- Mid-level
- AD&D insurance
- Health insurance
14d
Senior Technical Support Engineer
LangChain —Seattle, WA
- $130,000 - $195,000 a year
- Full-time
- Remote
- Continuous improvement
- Mentoring
- APIs
- Health insurance
- Dental insurance
Cloud Support Engineer
Crusoe —Seattle, WA
- $125,000 - $145,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
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Technical Support Engineer (Everett, WA)
Fluke —Everett, WA
- $51,300 - $85,700 a year
- Engineering
- 1 year
- Leadership
IT Support Engineer I
Amazon.com Services LLC —Seattle, WA
- $25 - $41 an hour
- Full-time
- Windows
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Health insurance
14d
Technical Support Engineer - III (Cloud)
CoreWeave —Bellevue, WA
- $122,000 - $163,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid parental leave
- Health savings account
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Technical Support Engineer, Axon 911
Axon —Seattle, WA
- $82,620 - $129,000 a year
- Email
- Hybrid work
- Azure
- 5 years
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
AI Platform Support Engineer (US)
Lightning AI —Seattle, WA
- $115,000 - $140,000 a year
- Monday to Friday
- Customer service
- Office
- Continuous improvement
- Paid parental leave
- Health insurance
Quick Apply
3d
Sr. Cloud Support Engineer - Weekend Shift
Crusoe —Seattle, WA
- $145,000 - $175,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time) Seattle, Washington
Axiom Technologies —Seattle, WA
- Part-time
- Mid-level
- Office
- 3 years
Desktop Support Engineer (Dispatch /Part-Time) Seattle, -Washington
Axiom Technologies —Seattle, WA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Support Engineer, Amazon Leo Enterprise Customer Support
Amazon Kuiper Commercial Services LLC —Bellevue, WA
- $95,600 - $160,000 a year
- Weekends as needed
- Azure
- 5 years
- Analysis skills
- AD&D insurance
- Health insurance
Live Ops Support Engineer, Prime Video, Live Playback Operations
Amazon.com Services LLC —Seattle, WA
- $80,200 - $130,700 a year
- Weekends as needed
- Mid-level
- Office
- 2 years
- AD&D insurance
- Health insurance
Database Engineer II - AMZ23042.9
Amazon Web Services, Inc. - A97 —Seattle, WA
- $124,700 - $168,800 a year
- Multiple hires
- Computer science
- Computer Science
- Mid-level
Customer Support Engineer
VAST Data —Seattle, WA
- 8 hour shift
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Senior Infrastructure Engineer
3MD Inc. —Redmond, WA
- $120,000 - $135,000 a year
- On call
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply

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Senior OSP Engineer (Twisted Pair, Permitting & Project Delivery)

Ziply Fiber -
Everett, WA

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Job Details

$88,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Paid sick time

Qualifications

Inventory management
Fiber optic network
Telecommunications network inventory management
Company vehicle operation
High school diploma or GED
Driver's License
Design engineering
Land use permitting
Public permit project coordination
Right-of-way

Full Job Description

Position Title: Senior OSP Engineer, BAU/Twisted Pair

Base Salary: 88,000 to $115,000 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
Earning Your Trust: We build trust through clear, honest, human communication.

Job Summary

The Senior OSP Engineer is responsible for the execution of projects created by the Planning department. This includes the oversight, extended planning analysis, budgeting and project timing network growth, modernization, consolidation, and advancement needs in a fiber focused business.

The Senior OSP Engineer is the subject matter expert (SME) of Engineering for all technical aspects of outside plant facilities and associated work such as cable sizing, cable counts, cable records and permitting for ROW’s and easements. They ensure projects are progressing through the required programs in a timely manner and within the required budget for implementing the best network solution.

This role works as a special point of contact (SPOC) with various Ziply Fiber departments, internal, external team members and vendor resources.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Project Planning & Design

Proactive review of outside plant facilities to determine necessary upgrades and enhancements.
Communicate with all peers and departments to ensure proper project planning.
Attend preconstruction meetings for project designs.
Prepare cost estimates based on project type and needs.

Engineering Quality and Records

Maintain accurate cable records and update according to As-Builts.

Permitting, ROW, and External Coordination

Communicate with state, county, city, and national entities to gain information on planned projects that involve growth and changes.
Coordinate with all utilities for project design and construction to utilize joint trench.
Apply for all permits as required (State, DNR, City, County, Townships).
Maintain and investigate ROW’s and easements for releases.

Leadership, Support, and Cross-Functional Partnership

Support leadership in reporting and escalations.
Provide guidance, support and training to internal FTE’s and external vendors, including mentorship and quality enforcement
Support sales, marketing, operations and regulatory as needed.

Other Duties

Must be available to work regular business hours Pacific Standard Time.
Must also be available to work on-call, evenings and weekends as needed.
Performs other duties as required to support the business and evolving organization.

Required Qualifications:

High school diploma or GED.
Bachelor’s degree in engineering or equivalent work experience, or a minimum of seven years’ experience in an outside plant engineering position required.
Minimum of five to seven (5-7) years telecommunication outside plant design including twisted pair, road moves, customer pay projects and fiber, and inventory management experience required.
Minimum of three (3) years’ experience in ROW, private easement and permitting with local, state, and federal entities.
Must be able to demonstrate knowledge of outside plant design, cable count layout and capacities.
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Must complete a pre-employment drug screening.

Knowledge, Skills, and Abilities:

Knowledge of outside plant activity and engineering tools to include Microsoft Office, CAD/GIS based drafting, job management programs, etc.
Organizational skills, communication skills (written and verbal) and customer relations will be utilized in achieving desired results.
Strong interpersonal skills to collaborate with Engineering team, regional managers, vendors, local supervisors, and technicians.
Ability to manage multiple projects in various stages of activity and meet critical deadlines.
Ability to drive on behalf of the company in a safe and responsible manner.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, standing, or walking for prolonged periods of time, including walking up to 2 miles when in the field performing duties. The employee must occasionally lift and/or move up to 25 pounds and frequently use hands and repetitive motions to drive stakes into ground using a hammer. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role requires driving and requires the ability to perform all functions of operating a motor vehicle regularly and safely.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

#ZFWA

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Refine Your Search

support escalation engineer jobs in redmond, wa

Senior OSP Engineer (Twisted Pair, Permitting & Project Delivery)

Network and Cloud Engineer

Supervisor, Joint Use Construction

Principal Engineer, Seismic CSA Integration and Oversight

IT Support Engineer I, IT Support

Senior Technical Support Engineer

Cloud Support Engineer

Technical Support Engineer (Everett, WA)

IT Support Engineer I

Technical Support Engineer - III (Cloud)

Technical Support Engineer, Axon 911

AI Platform Support Engineer (US)

Sr. Cloud Support Engineer - Weekend Shift

Desktop Support Engineer (Dispatch /Part-Time) Seattle, Washington

Desktop Support Engineer (Dispatch /Part-Time) Seattle, -Washington

Support Engineer, Amazon Leo Enterprise Customer Support

Live Ops Support Engineer, Prime Video, Live Playback Operations

Database Engineer II - AMZ23042.9

Customer Support Engineer

Senior Infrastructure Engineer

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