Top 18 Technical support analyst Jobs in Redmond Wa

IT Support Analyst 1 Full time
Northwest Kidney Centers —SeaTac, WA
- $28.00 - $44.05 an hour
- Full-time
- Hybrid work
- Computer Science
- HIPAA
- Mid-level
- Commuter assistance
- Health savings account
18h
Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
IT App Support Analyst II
Weyerhaeuser —Seattle, WA
- $82,500 - $123,800 a year
- Full-time
- Writing skills
- ERP systems
- Mid-level
- Paid parental leave
- Health savings account
1d
Support Desk Analyst
Nscale —Seattle, WA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
ERP Tech Analyst
HD Fowler Company —Bellevue, WA
- $37.98 - $47.60 an hour
- Full-time
- Computer science
- Computer Science
- ERP systems
- Profit sharing
- AD&D insurance
Quick Apply
6d
Senior Technical Support Analyst
Tommy Bahama —Seattle, WA
- $27.21 - $40.80 an hour
- Online Application
- System design
- Research
- Mid-level
- Dental insurance
- Paid time off
18h
IT Support Analyst II
Vimly Benefit Solutions —Seattle, WA
- $55,000 - $65,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Fleet IT Support Analyst
Lindblad Expeditions —Seattle, WA
- $38.70 - $41.83 an hour
- Overtime
- Hybrid work
- Computer Science
- English
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
2d
Software Support Analyst – Substitute/On-Call
Northwest Educational Service District —Everett, WA
- $49.10 an hour
- On call
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Employee assistance program
TECHNICAL SUPPORT ANALYST II
Seattle Indian Health Board —Seattle, WA
- From $31 an hour
- Full-time
- Background check
- Computer Science
- HIPAA
Quick Apply
Oracle Functional Analyst II
King County —Seattle, WA
- $45.91 - $58.19 an hour
- Overtime
- Oracle
- Mid-level
- Office
- Paid holidays
- Disability insurance
2d
Field Service Representative Analyst (Bremerton, WA)
Belcan —Bremerton, WA
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
IT Operations Analyst-Mainframe Recovery 3rd Shift(GR 24)
PACCAR —Renton, WA
- $77,700 - $116,200 a year
- Weekends as needed
- Computer Science
- Customer service
- 5 years
- Health savings account
- AD&D insurance
Field Service Analyst
SHINE Systems —Bremerton, WA
- $100,000 a year
- Mid-level
- Java
- Communication skills
Quick Apply
PED Systems Analyst
Capgemini —Seattle, WA
- $43,984 - $105,600 a year
- Full-time
- 5 years
- Analysis skills
- Agile
- Paid holidays
- Disability insurance
8d
PED Systems Analyst
Capgemini Sogeti —Seattle, WA
- $43,984 - $105,600 a year
- Full-time
- 5 years
- Analysis skills
- Agile
- Paid holidays
- Disability insurance
8d
Senior Financial Analyst, Amazon Customer Service Finance
Amazon.com Services LLC —Seattle, WA
- $82,700 - $117,100 a year
- Full-time
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Health insurance

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IT Support Analyst 1 Full time

Northwest Kidney Centers -
SeaTac, WA

Apply Now

Job Details

Full-time
$28.00 - $44.05 an hour
18 hours ago

Benefits

Commuter assistance
Health savings account
AD&D insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Retirement plan
Paid sick time

Qualifications

Mobile device support
Laptop (troubleshooting support)
Windows
Printer (troubleshooting support)
Internal employee customer service
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Computer networking
Technical customer support for office equipment
Desktop administration
Peripheral hardware support

Full Job Description

Northwest Kidney Centers seeks a IT Support Analyst 1 to support the Information Technology team in a full-time, hybrid position based at Burien, WA.

Shift: Full-time, Monday-Friday, Hybrid.

Purpose

The IT Support Analyst 1 provides Tier 1 Service Desk and onsite technical support for Northwest Kidney Centers users, locations, and technology services. The position responds to incidents and service requests, performs troubleshooting, resolves or escalates issues, provisions hardware and software, supports user access activities, maintains accurate documentation and knowledge base content, and contributes to IT projects. The role works with IT teams, internal customers, vendors, and third-party support partners to deliver reliable, secure, and customer-focused technology support in alignment with service expectations and organizational policies.

Duties

Service Desk and End-User Support
Provide Tier 1 assistance by phone, email, ticket queue, approved remote support tools, and in-person support at NKC locations.
Triage, troubleshoot, document, resolve, and close incidents and service requests in accordance with Service Desk procedures and service level expectations.
Escalate issues to internal IT teams, vendors, or support partners with clear technical notes, troubleshooting results, priority, and business impact.
Provide timely and professional customer communication regarding status, next steps, resolution, and follow-up.
Endpoint, Hardware, Software, and Peripheral Support
Provision, install, configure, troubleshoot, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and approved software.
Perform diagnostic testing, validate hardware and software functionality, and support onboarding, offboarding, moves, and equipment replacements.
Maintain accurate asset, software, assignment, inventory, and lifecycle records.
Travel to NKC locations for onsite support, equipment deployment, refresh activities, and assigned projects.

Access Management and Security Support
Assist with account, group, mailbox, application, MFA, and access requests using established procedures and approval requirements.
Support basic endpoint health and security activities, including device compliance follow-up and escalation of suspected security incidents.
Follow access management, change control, privacy, information security, HIPAA, and HITECH requirements as applicable.
Protect confidential information and report risks, recurring issues, or potential security concerns to the appropriate IT team.
Monitoring, Incident Response, and Operations
Monitor Service Desk channels, assigned ticket queues, and operational checks to support timely response and service availability.
Assist with issues identified through daily checks involving endpoints, email, connectivity, endpoint protection, and related technology services.
Collect information, perform assigned troubleshooting, document findings, and escalate during incident response activities.
Participate in rotating after-hours or on-call support in accordance with department procedures.
Documentation, Training, and Continuous Improvement
Create, update, and follow knowledge articles, troubleshooting guides, support procedures, and user-facing documentation.
Provide user guidance and basic training for standard hardware, software, account access, and technology processes.
Identify recurring issues and recommend improvements to documentation, support workflows, ticket routing, asset records, and customer experience.
Cross-train with IT team members to strengthen service continuity and shared technical knowledge.
Project Support and Collaboration
Contribute to technology deployments, hardware refreshes, software rollouts, office moves, clinic support initiatives, and other IT projects.
Collaborate with IT peers, internal departments, vendors, and support partners to resolve issues and complete assigned work.
Adhere to legal requirements, company policies, IT standards, and department procedures.
Perform other duties and responsibilities as assigned by the IT Service Manager.

Requirements

Associates degree in Computer Science, Information Technology, or a related field preferred; equivalent work experience may be considered.
1 to 2 years of experience providing desktop, laptop, mobile device, printer, software, and end-user technical support in a Service Desk or field support environment.
Experience supporting Microsoft Windows, Microsoft 365 applications, common endpoint hardware, basic networking concepts, and standard IT support utilities.
Working knowledge of Active Directory or similar identity tools; experience with Microsoft Entra ID, Intune, or endpoint management tools preferred.
A+, Network+, Microsoft, or another relevant technical certification preferred.
Strong customer service, troubleshooting, problem-solving, documentation, prioritization, and follow-through skills.
Healthcare experience and working knowledge of HIPAA, HITECH, and healthcare business processes are preferred.

Learn more about us, NKC on YouTube

Benefit offerings for eligible employees (.6-1.0 FTE):

Choice of 3 medical insurance plans: Premera Blue Cross (HDHP, Low Option PPO, High Option PPO)
Delta Dental & Vision Services Plan
401 Retirement Plan, Employer Match dollar for dollar up to 4% of your wages and an additional 1% Discretionary Match
Disability benefits: Short-term & Long-term Plans
Life & AD&D Plans
Tuition Reimbursement of up to $4,000 annually
Employee Assistance Program
Employee Scholarship Program
Flexible Spending & Health Savings Accounts
100% employer subsidized Commute/Transit Benefits available
Paid Time Off (PTO) includes personal time off and holidays. Employees may earn up to 192 hours of PTO in their first year.
Paid Sick Time (PST) - Employees will earn 1 hour for every 30 eligible hours of work.

Founded in 1962 as the world’s first outpatient dialysis provider, Northwest Kidney Centers operates 19 dialysis clinics across the Puget Sound region in addition to hospital-based services and a large home-based dialysis program. We are a not-for-profit, community-based organization and consistently rank among the top dialysis providers in the United States in quality of care, patient outcomes and transplant rates.

At Northwest Kidney Centers, teamwork, integrity, respect, excellence and stewardship guide our approach to how we work. We differentiate ourselves by our patient centered approach and active commitment to advancing kidney research and dialysis innovation. Key to our success is the compassion and expertise of our dedicated team of staff that care for those we serve.

Equal Employment Opportunity
Northwest Kidney Center is an equal employment opportunity employer. Every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. NKC will not engage in or tolerate any discrimination in the workplace prohibited by local, state, or federal law. Specifically, no employee will be discriminated against on the basis of their race (including physical characteristics historically associated with race, such as hairstyle or hair type), sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, citizenship, immigration status, genetics/genetic markers, military or veteran status, sexual orientation, including gender expression or identity, actual or perceived victims of domestic violence, sexual assault, or stalking, or any other characteristic protected by applicable federal, state or local law.

Preboarding Requirements: At Northwest Kidney Centers, we are committed to maintaining a safe work environment for all employees and patients. As part of our hiring process, we conduct pre-employment background checks, drug screenings (we do not test for THC), employment verification and references, which are contingent to be hired on with NKC. These checks ensure we are in compliance with regulatory requirements and uphold our standards of safety, excellence, stewardship, and integrity. We value transparency and respect your privacy; any information obtained during these screenings will be handled with the utmost confidentiality. Should you have any questions regarding this process, please feel free to reach out to our People Team.

Please note: To protect our vulnerable patient population and our workforce, NKC strongly encourages all staff to receive the COVID-19 vaccine.

Apply Now

Refine Your Search

technical support analyst jobs in redmond wa

IT Support Analyst 1 Full time

Product Support Analyst

IT App Support Analyst II

Support Desk Analyst

ERP Tech Analyst

Senior Technical Support Analyst

IT Support Analyst II

Fleet IT Support Analyst

Software Support Analyst – Substitute/On-Call

TECHNICAL SUPPORT ANALYST II

Oracle Functional Analyst II

Field Service Representative Analyst (Bremerton, WA)

IT Operations Analyst-Mainframe Recovery 3rd Shift(GR 24)

Field Service Analyst

PED Systems Analyst

PED Systems Analyst

Senior Financial Analyst, Amazon Customer Service Finance

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