Top 2158 Call center representative Jobs in Remote;

Bilingual Call Center Representative
TemPositions Group of Companies —New York, NY
- $25 - $32 an hour
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Call Center Representative (Remote)
tango —Remote
- Weekends as needed
- Remote
- Microsoft Word
- 18 years or older
- Microsoft Excel
- Health insurance
Quick Apply
1d
Patient Service Representative (Remote)
Boston Medical Center —Remote
- $20.08 - $22.61 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Inbound Call Center Representative
AnswerNet Remote —Remote
- $16 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Mountain View, CA
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Call Center Representative - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- HIPAA
- 401(k)
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Call Center Representative - English & Spanish (Remote)
Stratford Solutions Inc. —New York, NY
- $20 an hour
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- High school diploma or GED
Quick Apply
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Richmond, VA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Call Center Patient Services Representative
Cardiac Study Center —Tacoma, WA
- $21.31 - $38.59 an hour
- 8 hour shift
- Remote
- OSHA
- HIPAA
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Medical Call Center Representative - REMOTE
American Health Connection Inc —Remote
- From $17 an hour
- Urgently hiring
- Remote
- Bilingual
- Background check
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
1d
Remote Customer Service Representative
Signature Performance, Inc —Remote
- $17.75 - $18.49 an hour
- 8 hour shift
- Remote
- Word processing
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
3d
Customer Service Representative - Work From Home
Connexus Resource Group —Remote
- $12 - $14 an hour
- Email
- Remote
- Computer literacy
- Typing
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Remote Phone Representative
Nodeflix Technologies —Remote
- $45,000 - $64,000 a year
- Full-time
- Remote
- Entry level
- Work from home
- Flexible schedule
Quick Apply
Part Time Customer Service Representative (Teleradiology Support)
Valor Network —Remote
- $20 - $25 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Remote
- $43,088.48 - $71,658.01 a year
- Full-time
- Remote
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
4d
Customer Care Specialist - Inbound Phone Support
HONK —Remote
- $15 - $16 an hour
- Full-time
- Remote
- Children
- Entry level
- Work from home
Quick Apply
5d
Remote 1099 Medicare Sales Agent - Pod Leader
Centerfield —Remote
- $75,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Work from home
Customer Service Representative
TemPositions —Miami, FL
- $18 - $19 an hour
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Sales Representative, Inbound, Remote
Liberty Mutual Insurance —Florida
- $55,000 - $75,000 a year
- Full-time
- Remote
- Organizational skills
- Typing
- 2 years
- Paid training
- Disability insurance

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Bilingual Call Center Representative

TemPositions Group of Companies -
New York, NY

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Employee discount
Prescription drug insurance

Qualifications

Spanish
English
High school diploma or GED
Client database systems
Typing
CRM system proficiency
Phone call management

Full Job Description

Description

TemPositions is supporting a high-volume government services account and seeking experienced, fully bilingual English/Spanish Call Center Representatives to serve as the first point of contact for NYC residents. In this role, you will handle a high volume of inbound citizen inquiries related to housing, public works, and transportation — with accuracy, composure, and efficiency. This is a demanding role requiring strong call center experience, CRM proficiency, and genuine fluency in both languages.

Position Details

Location: Fully Remote — Must currently live or have previously lived in New York City

Schedule: 40 hours/week. Weekend availability required. Days off fall between Tuesday and Thursday.

Shifts: Day or evening shifts available. Limited potential for overnight coverage (hours TBD).

Training: 3 weeks of paid training followed by a 4-week nesting period.

Start Date: TBD — Expected to move quickly with limited lead time.

Key Responsibilities

Handle a high volume of inbound calls from NYC residents requesting city services, information, or issue resolution.
Log and route service requests accurately into the client CRM and case management systems.
Identify resident needs using active listening and targeted probing questions to deliver accurate, efficient solutions.
Escalate urgent, sensitive, or complex inquiries to the appropriate agency or supervisor.
Meet performance metrics including Average Handle Time (AHT) and First Call Resolution (FCR).
Document all interactions thoroughly in the system immediately following each call.
Maintain composure and professionalism when handling frustrated or distressed callers.

Common Citizen Inquiries

Housing: Apartment maintenance, heat, or hot water complaints.
Vehicles & Parking: Towed vehicles, illegal parking, parking tickets, and camera violations.
City Services: Service request status updates and general directory assistance.
Community Issues: Neighbor noise complaints and worker feedback.

Minimum Qualifications

Language: Fully bilingual in English and Spanish — professional-level fluency required. Bilingual certification or formal testing preferred.
Experience: Minimum 3 years of call center experience, with demonstrated high-volume inbound experience (75+ calls/day preferred).
CRM: Proficiency in a CRM system is required (Microsoft Dynamics, Salesforce, Oracle, SAP, or equivalent). Candidates without CRM experience will not be considered.
Tech Skills: Ability to navigate multiple systems simultaneously. Typing speed of 50+ WPM required.
Remote Work: Reliable internet connection, quiet dedicated workspace, and prior remote call center or customer service experience required.
Education: High School Diploma or equivalent.
Residency: Must currently live or have previously lived in New York City.

Company Overview:

This job is presented to you by TemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in all office related positions. To learn more about employment opportunities, visit our website at www.tempositions.com.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Benefits:

We value the work our employees do and are committed to offering competitive pay along with access to benefits designed to support your health, financial well-being, and everyday life. Benefit availability varies based on assignment type, schedule, length of employment, and plan eligibility requirements.

Benefits available to eligible employees include health plan coverage, comprehensive medical options, group-rate dental and vision plans, prescription drug coverage, short-term disability, and a 401(k) plan. Employees can also access additional support and savings programs, including an Employee Assistance Program, childcare assistance, the Perks at Work employee discount program, paid holidays, and longevity pay bonuses.

Together, these offerings are designed to provide meaningful support while you build experience, earn income, and take on opportunities that fit your goals.

Quick Apply

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