Top 3224 Retail solutions Jobs in Remote

Customer Experience Specialist
The Shade Store —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Solutions Manager
Datavations —Remote
- $110,000 a year
- Remote
- Mid-level
- SQL
- Python
Customer Support Representative
Jacent —Remote
- Remote
- Microsoft Excel
- Microsoft Outlook
- Office
6d
Customer Service Representative
Williams-Sonoma, Inc. —Remote
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
Quick Apply
12d
Contact Center Associate
Seattle Credit Union —Remote
- $22 - $27 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Success Advocate
ClearStar —Remote
- $35,000 - $38,000 a year
- Full-time
- Remote
- Background check
- Continuous improvement
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Square Payment Consultant
Open Payments —Remote
- $27.63 - $33.27 an hour
- Choose your own hours
- Remote
- Entry level
- Under 1 year
- Work from home
- Professional development assistance
Quick Apply
13d
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —Mobile, AL
- $15 an hour
- Seasonal
- Remote
- Hospitality
- Residential
- 1 year
- Work from home
- Employee discount
10d
Payment Accuracy Specialist 2
Cotiviti —Remote
- $29.00 - $34.25 an hour
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- HIPAA
- Paid holidays
- Disability insurance
6d
Remote Sales Consultant
Lamps Plus —Remote
- Full-time
- Remote
- Computer literacy
- English
- Windows
- Paid training
Remote --- Automotive Sales & Service Representative
Teleperformance —Remote
- $16.25 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
12d
Customer Care Specialist
MassMutual —Remote
- $45,000 a year
- No weekends
- Hybrid work
- Background check
- Research
- High school diploma or GED
- Paid training
- Commuter assistance
7d
Specialist Operations Resolution - Remote
Walgreens —Remote
- $63,100 - $121,400 a year
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
3d
Entry Level Remote Financial Consultant
Maat Financial —Remote
- $55,802.73 - $90,000.00 a year
- Part-time
- Remote
- Background check
- Sales
- No experience needed
- Flexible schedule
Quick Apply
6d
Processing Manager
Premier Mortgage Associates —Remote
- $95,000 - $110,000 a year
- Overtime
- Remote
- 5 years
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Associate
Roller Rabbit LLC —Remote
- Full-time
- 1 year
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Remote Customer Care Opportunities
1-800-Flowers.com —Bowling Green, KY
- $15.25 an hour
- Remote
- Hospitality
- Computer literacy
- Administrative experience
Accounts Receivable (AR) Specialist
Byte Technology —Remote
- $28 - $35 an hour
- Part-time
- Hybrid work
- Computer literacy
- Mid-level
- QuickBooks
- Flexible schedule
Quick Apply
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Las Vegas, NV
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
12d
District Leader, Mid-South
Crate and Barrel —Remote
- $120,000 - $155,000 a year
- Email
- Remote
- Mid-level
- Continuous improvement
- Travel
- Store discount
- Disability insurance
3d

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Customer Experience Specialist

The Shade Store -
Remote

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Job Details

Full-time
$60,000 - $65,000 a year

Benefits

Disability insurance
Health insurance
Employee assistance program
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer follow-ups
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Phone communication
Managing clients in a customer support role
Customer engagement
Telephone systems
Phone call management
Documentation Handling
Cross-functional collaboration
Email support

Full Job Description

Title: Customer Experience Specialist

Location: ,

Compensation: $60,000.00 - $65,000.00/year

ABOUT THE SHADE STORE®

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation

POSITION: Customer Experience Specialist

The Shade Store is seeking Customer Experience Specialist candidates (who we call Customer Experience Manager) to join our Client Services team. We will consider all candidates except residents of California, Florida, and New York states.

Ideal candidates have a strong customer service background with a proven ability to resolve complex customer issues with strong problem-solving abilities, while consistently offering empathetic assistance. They excel at collaborating across teams to provide timely solutions and demonstrate exceptional attention to detail. Proficiency in managing customer interactions, documentation, and follow-up is crucial for success in this role. Experience in luxury retail or hospitality operations is a plus.

RESPONSIBILITIES:

Provide exceptional customer service by handling customer inquiries via phone, email, and text.
Maintain a customer-centric approach, ensuring each customer feels valued and supported.
Analyze customer issues using critical thinking, develop effective action plans, and resolve problems in a proactive manner.
De-escalate and resolve challenging customer service opportunities with empathy, ensuring positive customer experience.
Accurately document customer interactions and maintain detailed records for follow-up and reporting.
Collaborate with cross-functional teams to resolve complex issues and provide timely solutions.
Follow up with customers to ensure their concerns are addressed and provide updates on resolution timelines.
Continuously improve product knowledge and stay up to date on company policies and procedures.
Perform other duties as needed to support the customer service team and meet department goals.

WHAT WE ARE LOOKING FOR:

A minimum of 2 years’ experience in a customer service role, with frequent customer interactions via phone and email.
Must be able to work between the hours of 12pm - 9pm EST
Excellent oral and written communication skills.
Strong customer-centric mindset, with the ability to maintain a professional demeanor under pressure and meet deadlines.
Collaborative team player with the ability to work cross-functionally to achieve team goals.
Proficient in managing Outlook, phone systems, and Microsoft applications, including Word, PowerPoint, and Excel.
Strong critical thinking, problem-solving, and resolution skills with a proactive, action-oriented approach.
Ability to work various shift times and Saturdays depending on business needs.
Experience in industries such as hospitality, healthcare, or airlines is a plus.

WHY WORK AT THE SHADE STORE®

We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:

Competitive salary
Medical Benefits
401k with Company Match
Up to $100k Life Insurance & Short-Term Disability (Employer Paid)
Legal and Pet Insurance Plans
Employee Assistance Program
Product Discount

THE SHADE STORE® offer is contingent upon:

Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ABOUT US: Visit our website at https://www.theshadestore.com/... learn more about The Shade Store and our career opportunities.

#LI-Remote

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