Top 49 Adobe author Jobs in Remote

Junior Customer Service Analyst
Draft2Digital LLC —Remote
- $37,000 a year
- Full-time
- Remote
- Writing skills
- No experience needed
- Communication skills
5d
Technical Writer, Contract
Therabody Corporate —Remote
- $55 - $75 an hour
- Contract
- Remote
- 5 years
- English
- Mid-level
Quick Apply
Program Support Assistant (Remote)
National Experienced Workforce Solutions —Wenatchee, WA
- $32.53 an hour
- Part-time
- Remote
- Microsoft Word
- 5 years
- Windows
- Work from home
Quick Apply
Proposal Writer
Economic Systems Inc. (EconSys) —Remote
- $70,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Freelance Digital Asset Management Librarian
Cella —Remote
- $35 - $42 an hour
- Part-time
- Remote
- Marketing
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
4d
Senior Production Editor
Macmillan Publishers —New York, NY
- $70,000 - $75,000 a year
- Remote
- Microsoft Word
- Management
- Bachelor's degree
Quick Apply
Technical Editor
ICF —Washington, DC
- $61,232 - $104,094 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
11d
Senior Science Awards Coordinator
Massachusetts Eye and Ear Infirmary —Boston, MA
- $79,560.00 - $115,720.80 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Master's degree
- Opportunities for advancement
Quick Apply
Administrative Support Assistant 1 (Remote)
National Experienced Workforce Solutions —Boise, ID
- $30 an hour
- Part-time
- Remote
- Microsoft Word
- Windows
- Administrative experience
- Work from home
Quick Apply
Senior Production Editor
Sourcebooks —Naperville, IL
- $62,000 - $66,500 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Team management
- Health savings account
- AD&D insurance
Quality Management Analyst
General Dynamics Information Technology —Remote
- $64,230 - $75,325 a year
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Paid time off
- 401(k) matching
K-12 Special Projects Manager I
Human Kinetics Inc —Champaign, IL
- $54,500 - $67,500 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
12d
Manager, Medical Writer, Quality Control and Clinical and Regulatory Medical Writing (Remote)
Cabaletta Bio —Philadelphia, PA
- Remote
- Microsoft Word
- English
- Master's degree
- Health insurance
- Paid time off
Adjunct Faculty, Dissertation Chair – Sport and Performance Psychology (Online/Remote)
University of Western States —Remote
- Part-time
- Remote
- Microsoft Word
- Background check
- Microsoft Outlook
- Disability insurance
- Health insurance
Clinical Scientist
BALT Group —Irvine, CA
- $160,000 - $170,000 a year
- Remote
- Microsoft Office
- Doctor of Philosophy
- Senior level
Quick Apply
Federal Proposal Manager & Lead Writer (Remote)
Praescient Analytics —Fairfax, VA
- Remote
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Tuition reimbursement
Quick Apply
10d
Cloud Engineer III
The AES Group —Chicago, IL
- On call
- Remote
- Azure
- Computer Science
- 5 years
Quick Apply
Realty Support Services (Remote)
National Experienced Workforce Solutions —Washington, DC
- $70.85 an hour
- Part-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick Apply
Proposal Operations Manager
Leisnoi —Remote
- Full-time
- Remote
- Microsoft Excel
- Marketing
- 5 years
- Health insurance
- Paid time off
Editorial Manager
American Association for the Advancement —Washington, DC
- $77,000 a year
- Remote
- 5 years
- English
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
6d

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Junior Customer Service Analyst

Draft2Digital LLC
Remote

Apply Now

Job Details

Full-time
$37,000 a year
5 days ago

Qualifications

Customer communication
Confidential information handling
Writing skills

Full Job Description

Draft2Digital is looking for qualified US-based applicants who reside in the following states: OK, TX, CA, WI, FL, WA, OH, GA, CO, KS.

Junior Customer Service Analyst

Position Overview—Remote Work Position

Draft2Digital is seeking a dependable, detail-oriented Junior Customer Service

Analyst to join our Customer Support team.

This is an entry-level customer support position responsible for answering customer inquiries, reviewing publishing-related issues, assisting with content

rejection questions and appeals, and helping authors and publishers navigate

Draft2Digital’s services.

The ideal candidate is an excellent written communicator who can follow established procedures, manage multiple priorities, work independently, and

remain professional when assisting customers with complicated or sensitive concerns.

Previous publishing experience is not required. Training and computer equipment will be provided. Junior Positions begin at 37k salary per year plus benefits,

however this can vary due to experience.

Key Responsibilities

Respond to entrylevel customer support tickets through our online support system.
Assist customers with account, publishing, distribution, payment, and book related questions.
Review and process assigned content from content review queues.
Assist with questions and appeals involving content rejections.
Follow established workflows, documentation, and escalation procedures.
Identify issues that require additional review and escalate them to a Customer Service Analyst or Team Lead.
Gather relevant account details and clearly document customer concerns before escalating a case.
Assist with basic troubleshooting and the initial investigation of possible technical issues.
Maintain accurate and professional communication with customers.
Keep assigned tickets and queues organized and up to date.
Participate in onboarding, training sessions, and continuing education.
Stay informed about changes to company policies, publishing requirements, vendor guidelines, and internal workflows.
Assist other members of the Customer Support team when workload needs change.
Take on additional customer support responsibilities as assigned.

Desired Experience and Qualifications

Previous customer service or customer support experience.
Excellent written and verbal communication skills.
Strong spelling, grammar, and proofreading abilities.
Excellent attention to detail.
Strong followup and customer service skills.
Excellent organizational and timemanagement skills.
Ability to follow detailed written procedures and apply them consistently.
Ability to manage multiple tickets, assignments, and priorities.
Ability to recognize when an issue should be escalated.
Ability to work independently with limited supervision.
Ability to identify workload needs and assist the team where needed.
Ability to receive feedback and apply coaching.
Ability to remain professional when communicating with frustrated or upset customers.
Ability to adapt to a constantly changing environment and take on additional tasks as required.
Experience using Microsoft Office, particularly Microsoft Word.

Additional Preferred Skills

The strongest candidates may also have experience with:

Freshdesk or another customer support ticketing platform
Microsoft Excel
Adobe products
HTML
Technical troubleshooting
Digital publishing, ebooks, or printondemand
Reviewing content against written guidelines or policies

Work Style and Expectations

Successful candidates must be able to:

Communicate clearly and professionally in writing.
Work accurately without sacrificing productivity.
Follow established policies rather than making assumptions.
Ask questions when additional guidance is needed.
Accept constructive feedback and demonstrate continued improvement.
Work collaboratively as part of a customer support team.
Protect confidential customer, account, and payment information.
Prioritize urgent or highimpact issues appropriately.
Have a dedicated space for remote work with access to reliable internet

service.

Interview Process

Candidates may be asked to complete a written skills assessment as part of the hiring process.

Final candidates may also be required to attend an in-person interview in Edmond,

Oklahoma, where they will meet with members of the hiring and decision-making team—at Draft2Digital’s expense.

About Draft2Digital

Draft2Digital provides publishing and distribution services that help independent authors and publishers prepare, distribute, and manage their books.

Our Customer Support team assists customers with publishing questions, account concerns, technical issues, vendor requirements, payments, content reviews, and

other aspects of the publishing process.

About Draft2Digital LLC

We are Self-Publishing with Support Your book is your priority. Our priority is you. We build tools and services that let you focus on writing while we take care of layout, publishing, distribution, print-on-demand paperbacks, and more. Keep writing. We’re here for the rest.

Apply Now

Refine Your Search

adobe author jobs in remote

Junior Customer Service Analyst

Technical Writer, Contract

Program Support Assistant (Remote)

Proposal Writer

Freelance Digital Asset Management Librarian

Senior Production Editor

Technical Editor

Senior Science Awards Coordinator

Administrative Support Assistant 1 (Remote)

Senior Production Editor

Quality Management Analyst

K-12 Special Projects Manager I

Manager, Medical Writer, Quality Control and Clinical and Regulatory Medical Writing (Remote)

Adjunct Faculty, Dissertation Chair – Sport and Performance Psychology (Online/Remote)

Clinical Scientist

Federal Proposal Manager & Lead Writer (Remote)

Cloud Engineer III

Realty Support Services (Remote)

Proposal Operations Manager

Editorial Manager

I want to receive the latest job alert for adobe author in remote

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Junior Customer Service Analyst

Position Overview—Remote Work Position

Key Responsibilities

Desired Experience and Qualifications

Additional Preferred Skills

The strongest candidates may also have experience with:

Work Style and Expectations

Successful candidates must be able to:

Interview Process

About Draft2Digital

About Draft2Digital LLC

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