Top 115 Amazon work from home customer service Jobs in Remote

Customer Support Specialist, Shopbop
Bop LLC - A95 —Remote
- $19 an hour
- Weekends as needed
- Remote
- Computer literacy
- Basic math
- Mid-level
3d
Patient Support Specialist (Remote)
CareTalk Health —Remote
- $17 an hour
- Multiple hires
- Remote
- Spanish
- Medical office experience
- HIPAA
Quick Apply
5d
Customer Service Representative
Smart Pool Startup —Houston, TX
- $23.13 - $27.85 an hour
- Temporary
- Remote
- Computer literacy
- Writing skills
- US work authorization
- On-the-job training
- Work from home
Quick Apply
2d
Workforce Management Traffic Analyst - REMOTE
Avis Budget Group —Tulsa, OK
- $25 - $28 an hour
- Overtime
- Remote
- Mid-level
- 1 year
- Disability insurance
- Dental insurance
Quick Apply
10d
Customer Experience Team Member
LuckyGunner.com —Corpus Christi, TX
- $14 - $16 an hour
- Part-time
- Remote
- Customer service
- Entry level
- Health insurance
- Paid time off
Quick Apply
Fulfillment Operations Specialist
Parachute Home —Easton, PA
- $30 - $36 an hour
- Remote
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Disability insurance
Quick Apply
Director of Software Engineering
Imagine Learning —Remote
- $153,415 - $209,075 a year
- Online Application
- Clean driving record
- Computer Science
- 11+ years
- Paid holidays
- Disability insurance
Product Manager / Consultant (Technical) – Amazon Connect Platform
Allstate —Remote
- $100,000 - $170,500 a year
- Remote
- Mid-level
- 3 years
- SQL
- Work from home
Ads AI Analytics Lead II
Instacart —Remote
- $131,000 - $165,000 a year
- Remote
- SQL
- Senior level
- Leadership
Lead, Customer Care Operations
Petco —San Antonio, TX
- Full-time
- Remote
- Mid-level
- 8 years
- Bachelor's degree
- Health insurance
- 401(k)
Federal Work Study Student Position, Technical Support Coordinator
California Institute of Applied Technology —National City, CA
- $27 - $31 an hour
- Part-time
- Remote
- Azure
- Customer service
- Computer networking
- Work from home
- Flexible schedule
Pre-Sales GenAI Architect / FDE
Inferdat —Remote
- $50 - $70 an hour
- Contract
- Remote
- System design
- Mid-level
- AWS
- Work from home
Quick Apply
8d
Systems Administrator (Linux/Microsoft)
Victor 12, Inc. —Remote
- Remote
- Azure
- 6 years
- English
- Paid holidays
- Disability insurance
Quick Apply
Consultant, FedRAMP Assessment
Coalfire —Remote
- $64,000 - $112,000 a year
- Full-time
- Remote
- Azure
- HIPAA
- AWS
- Paid parental leave
- Parental leave
Full Stack Software Developer
Hendley Communications Inc —Remote
- $90,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Linux
- Senior level
Quick Apply
Senior Software Engineer
Installation Made Easy, Inc —Remote
- Full-time
- Remote
- Computer science
- Azure
- 6 years
- Health savings account
- Disability insurance
Digital Sales Executive
L2T —Remote
- $80,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Research
- Travel reimbursement
- Commuter assistance
Voice Bot Engineer
AmeriSave Mortgage Corp. —Remote
- $120,000 - $140,000 a year
- 5 years
- Senior level
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Security Industrial Specialist, SPEAR Pre Evaluations Team
Amazon.com LLC —Remote
- $102,000 - $178,400 a year
- Full-time
- Up to 50% travel
- Customer service
- Military
- AD&D insurance
- Health insurance
4d
Senior Consultant, SOC 2 Assessment
Coalfire —Remote
- $86,000 - $148,000 a year
- Full-time
- Remote
- Azure
- Public speaking
- HIPAA
- Paid parental leave
- Parental leave

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amazon work from home customer service jobs near remote

Customer Support Specialist, Shopbop

Bop LLC - A95 -
Remote

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Job Details

Full-time
$19 an hour
3 days ago

Qualifications

Computer operation
Email customer support
Phone communication
Triage
Crisis management (risk management strategy)
High school diploma or GED
Managing clients in a customer support role
Incident response (Crisis management methodologies)
Conflict management
Telecommunications headsets
Email support

Full Job Description

DESCRIPTION

Application deadline: Applications will be accepted on an ongoing basis

Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multi-tasked, dynamic environment.

This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/OT Peak. 2+ years within a luxury customer service-focused environment, such as contact center and/or luxury retail. Direct customer phone/email experience is required.

Shopbop is the premier online shopping destination for what’s new and what’s next in fashion and style, offering customers around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers customers in 165 countries a selective and nuanced fashion-forward assortment of ready-to-wear and accessories with fast, free global shipping.

In this Customer Support Specialist, you will be the voice of Shopbop, fielding real-time calls in a remote call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solution-oriented and committed to providing service to all our customers.
This role is a fully remote position. Candidate location restrictions may apply.

Key job responsibilities

Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
Provide Customers with critical service and product information, ensuring customer satisfaction
Demonstrate sound understanding and comprehensive knowledge of the Shopbop’s full range of products and services
Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
Utilize a variety of software programs to resolve customer inquiries
Work with external shipping contractors to assist customers with both domestic and international issues

BASIC QUALIFICATIONS

Can show strong verbal and written communication skills
Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in a high volume, high production operations environment
High school diploma
2+ years within a luxury customer service-focused environment, such as contact center and/or luxury retail. Direct customer phone/email experience.
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
Home work area that is free from background noise where you can connect to the internet and work on your deliverables
• The ability to meet the Shopbop and Amazon Customer Contact Center Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)

PREFERRED QUALIFICATIONS

Knowledge of basic mathematics
Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience that includes strong analytical skills, attention to detail, and effective communication abilities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

amazon work from home customer service jobs in remote

Customer Support Specialist, Shopbop

Patient Support Specialist (Remote)

Customer Service Representative

Workforce Management Traffic Analyst - REMOTE

Customer Experience Team Member

Fulfillment Operations Specialist

Director of Software Engineering

Product Manager / Consultant (Technical) – Amazon Connect Platform

Ads AI Analytics Lead II

Lead, Customer Care Operations

Federal Work Study Student Position, Technical Support Coordinator

Pre-Sales GenAI Architect / FDE

Systems Administrator (Linux/Microsoft)

Consultant, FedRAMP Assessment

Full Stack Software Developer

Senior Software Engineer

Digital Sales Executive

Voice Bot Engineer

Security Industrial Specialist, SPEAR Pre Evaluations Team

Senior Consultant, SOC 2 Assessment

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