Top 62 brokerage operations associate Jobs in remote

Manager, Digital Workplace
The Baldwin Group —Remote
- Full-time
- Computer science
- Computer Science
- Windows
Client Service Associate
Full Bloom Wealth —Remote
- $70,000 - $85,000 a year
- Full-time
- Remote
- Data analysis skills
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Personal Lines Underwriter
Ck Specialty Insurance Associates Inc. —Remote
- $55,000 - $85,000 a year
- Remote
- Mid-level
- Communication skills
- Commercial
- Health savings account
- Health insurance
Quick Apply
8d
Administrative Senior Associate
DLB Associates —Remote
- $63,000 - $76,650 a year
- Full-time
- Remote
- Microsoft Outlook
- Up to 50% travel
- 5 years
- Paid parental leave
- Health savings account
4d
Applications Support Analyst II
USI Holdings Corporation —Remote
- $65,000 - $75,000 a year
- Remote
- Research
- Mid-level
- SQL
- Wellness program
- Health savings account
Garage Underwriter
Ck Specialty Insurance Associates —Remote
- From $65,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Business development
- Health savings account
- Health insurance
Quick Apply
Associate Relationship Manager
Foresight Risk and Insurance Serv —Remote
- $60,000 - $75,000 a year
- Remote
- Data analysis skills
- Mid-level
- Leadership
- Paid parental leave
- Paid holidays
Quick Apply
Project Accountant
DLB Associates —Remote
- $63,000 - $76,650 a year
- Full-time
- Remote
- Microsoft Outlook
- Up to 50% travel
- 5 years
- Paid parental leave
- Health savings account
4d
Underwriting Manager
Distinguished Programs —Remote
- $120,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Spire Operations Liaison
Cambridge Investment Research —Remote
- Full-time
- Remote
- Mid-level
- 4 years
- Leadership
- Wellness program
- Paid holidays
Senior Trade Support Specialist
Penn Mutual —Remote
- $65,000 - $75,000 a year
- Full-time
- Microsoft Word
- 3 years
- Analysis skills
- Opportunities for advancement
Loan Processing and Operations Associate
Morty —New York, NY
- $55,000 - $70,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Financial services
- Health insurance
- Dental insurance
Field Services Operations Specialist
DLB Associates —Remote
- $110,000 - $144,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health savings account
3d
Brokerage Operations Associate I - ACATS New
Alpaca —Remote
- SQL
- Business
- Associate's degree
- Health insurance
1d
Brokerage Operations Manager - Saudi
Alpaca —Remote
- Customer service
- 3 years
- Continuous improvement
- Health insurance
Customs Brokerage Coordinator / Entry Writer
Mohawk Global Logistics Corp —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Field Services Workforce Planning Analyst
DLB Associates —Remote
- $110,000 - $144,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Mid-level
- Paid parental leave
- Health savings account
3d
National Director General Agents- Strategic Partnerships (Remote)
Protective —Remote
- $76,500 - $130,000 a year
- Full-time
- Remote
- Marketing
- Finance
- 8 years
- Paid parental leave
- Disability insurance
Quick Apply
Portfolio Manager, Quantitative
Farther —Remote
- Remote
- Math
- Senior level
- Python
- Health insurance
- 401(k) matching
Customer Manager - Niemann Foods
Acosta —Quincy, IL
- $52,200 - $65,200 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Merchandising
Quick Apply

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Manager, Digital Workplace

The Baldwin Group -
Remote

Apply Now

Job Details

Full-time

Qualifications

Jira
Roadmap creation (System development task)
Vendor relationship building
Managing technical support teams
Product roadmapping
Tooling
Cloud governance
Configuration management
Agile scheduling
Microsoft Exchange
Public Cloud
Team development
Vendor compliance management
Managing engineering teams
Product backlog management
Azure AD
Vendor performance improvement
Vendor relationship management
Microsoft Teams
SharePoint
UEM
Digital project management boards
Agile software development
Microsoft 365 support
Access control management
Automation tools
Project stakeholder communication
PowerShell
Shell Scripting
Intune

Full Job Description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

Role Summary

The Manager, Digital Workplace leads the Desktop Engineering and Microsoft 365 teams within Baldwin Group IT. This role owns the end-user technology experience across the organization, spanning device provisioning, endpoint management, and the full M365 suite (Exchange, Teams, SharePoint, OneDrive, licensing, and governance). The Manager partners with IT leadership on roadmap planning, operational performance, and service delivery strategy to ensure colleagues have reliable, secure, and modern tools.

Key Responsibilities

Leadership & Team Management

Lead, mentor, and develop the Desktop Engineering and Microsoft 365 teams, including hiring, onboarding, performance management, and career development.
Foster a service-oriented, Agile culture focused on end-user satisfaction and continuous improvement.
Manage team workload and sprint planning using Jira, ensuring prioritization aligns with IT objectives and SLAs.

Endpoint & Device Management

Own the endpoint management strategy, including Microsoft Intune, Autopilot, and device compliance policies.
Champion the end-user experience by driving adoption of Digital Workplace tools through change management, training coordination, and feedback loops with the business, ensuring technology investments translate into measurable colleague productivity and satisfaction.
Oversee full device lifecycle (imaging, deployment, patching) across Windows, macOS, and mobile platforms.
Drive automation of provisioning and configuration workflows; partner with Security on endpoint baselines, conditional access, and DLP controls.
Partner with the Security and Network teams to align Digital Workplace services with the organization's security posture, including zero-trust initiatives, identity governance, and vulnerability remediation across managed endpoints.
Define and maintain escalation paths between the Help Desk and the Desktop Engineering and M365 teams, ensuring timely resolution of Tier 3 incidents and clear ownership boundaries across support levels.

Microsoft 365 & Digital Workplace

Manage the M365 tenant (Exchange Online, Teams, SharePoint, OneDrive) including governance, licensing optimization, and compliance.
Lead platform improvements, feature rollouts, and migrations in coordination with business stakeholders.
Ensure high availability and performance of M365 services through proactive monitoring and incident management.
Protect Digital Workplace services, including M365 and managed endpoints, are incorporated into the organization's disaster recovery and business continuity plans, maintaining documented recovery procedures and participating in periodic DR testing.

Strategy & Operations

Partner with IT leadership to define the digital workplace roadmap, aligning tooling decisions with organizational strategy.
Establish and report on KPIs and SLAs for end-user technology services.
Manage vendor and service provider relationships, defining expectations, monitoring delivery against SLAs, and ensuring quality standards are met.
Support M&A integration efforts by planning and executing technology onboarding for acquired offices.
Evaluate and evolve the service delivery model across internal and external resources to optimize cost, quality, and scalability.

Required Qualifications

5+ years in IT operations, end-user computing, or digital workplace roles, with 2+ years in people management.
Deep experience with Microsoft Intune/Endpoint Manager, Autopilot, and enterprise device management at scale.
Strong M365 administration expertise (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
Proven ability to lead and develop technical teams in a multi-office environment.
Experience with endpoint security, conditional access, and compliance policies.
Proficiency in PowerShell scripting and automation for M365 and endpoint management.
Experience managing vendor and service provider relationships, including SLA governance and performance management.
Familiarity with Agile methodologies and Jira for team workflow and backlog management.
Ability to communicate the Digital Workplace roadmap, service performance, and strategic initiatives to IT leadership and executive stakeholders, translating technical concepts into business impact.
Bachelor’s degree in IT, Computer Science, MIS, or equivalent experience.

Preferred Qualifications

Experience managing both Desktop Engineering and M365 functions within a single role.
Microsoft 365 Certified: Administrator Expert, Endpoint Administrator Associate, or equivalent certifications.
ITIL foundation or familiarity with IT service management frameworks.
Experience supporting M&A technology integrations.
Track record managing third-party service providers (scope of work, SLA definition, delivery oversight, accountability).
Experience operating in hybrid delivery models with internal teams and external partners.
Experience with VDI or Windows 365 Cloud PC.

Special Working Conditions:

Fast paced, multi-tasking environment.
Travel up to 10% of the time.

Important Notice:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the Firm. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.

#LI-RL1

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Apply Now

Refine Your Search

brokerage operations associate jobs in remote

Manager, Digital Workplace

Client Service Associate

Personal Lines Underwriter

Administrative Senior Associate

Applications Support Analyst II

Garage Underwriter

Associate Relationship Manager

Project Accountant

Underwriting Manager

Spire Operations Liaison

Senior Trade Support Specialist

Loan Processing and Operations Associate

Field Services Operations Specialist

Brokerage Operations Associate I - ACATS New

Brokerage Operations Manager - Saudi

Customs Brokerage Coordinator / Entry Writer

Field Services Workforce Planning Analyst

National Director General Agents- Strategic Partnerships (Remote)

Portfolio Manager, Quantitative

Customer Manager - Niemann Foods

I want to receive the latest job alert for brokerage operations associate in remote

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