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Production Specialist

News Revenue Hub
Remote

Apply Now

Job Details

Part-time | Contract
$33 an hour

Benefits

Flexible schedule

Qualifications

CSS
Heavy lifting
Journalism
Mid-level
Customer email engagement analysis
User training (technical support)
Business consulting
Managing clients in a customer support role
Copy editing
Schedule management
Salesforce Cloud
Post-sales client support
Online fundraising campaign management
Marketing workflow automation
Promotional campaigns
Presentation preparation
Managing projects
Lead Segmentation
A/B testing
CRM system proficiency
Project Development
Teaching
Marketing controlled experiments research
HTML
Service level agreement (SLA) management
Time management
Production troubleshooting
Analytics

Full Job Description

Pay Rate: $33 per hour
Role Type: This is a remote contract position with flexible hours; the expected workload is about 10-15 hours per week but that will fluctuate depending on the season.

News Revenue Hub seeks a self-starting Production Specialist with strong time management skills to join our team of remote digital news experts. The Hub advises newsrooms of all shapes and sizes on strategies to expand their audiences, develop products, and build sustainable membership programs. The Specialist will play a key role in turning strategies and experimental ideas into reality, and add capacity to our organizations during critical moments of need.

Working with the VP of Consulting and members of the Services team, the Specialist will provide hands-on support to Hub client newsrooms and organizations. You will help clients in various ways, including but not limited to: building fundraising emails and email automations, managing deadlines related to fundraising campaigns, creating campaigns and reports in Salesforce, and creating slide decks.

Regular Duties Include:

Production work tied to Hub services, primarily building standalone emails and automations in Mailchimp, Beehiiv, Active Campaign, and potentially other ESPs
Reviewing email builds made by others to ensure things like segmentation are correct and will lead to intended and positive outcomes for our clients
Maintaining or creating documentation tied to your areas of work, both internally for your colleagues and externally for our clients to help them grow their own expertise
Managing multiple projects or client needs at once, and being able to prioritize accordingly based on urgency and scope
Working with Services team members and colleagues across the company to respond to customer service requests related to email production in accordance with client contracts.
Managing deadlines of short-term and long-term projects to keep client newsrooms’ fundraising campaigns on schedule
Testing or troubleshooting ESP features like segmentation and template formatting during the production process
Earning the trust of Hub clients and becoming a valued member of their team by delivering support in a timely and accurate manner, communicating clearly and effectively, and understanding their needs
Sharing challenges and learnings with colleagues and helping adapt services accordingly
Occasionally, other types of production work tied to our clients needs and our services such as reports or slide deck creation.

Ideal Qualifications:

Demonstrated experience working in email marketing, newsletter or email production work, or other related area(s) that would transfer to this role
Experience working with multiple email service providers (ESPs) is preferred, particularly Mailchimp, Active Campaign, and Beehiiv
Experience with running and analyzing A/B tests for emails
Knowledge of related elements of email marketing to aid with troubleshooting and client support, including deliverability, reputation, and email analytics
Excellent interpersonal and problem-solving skills. Ability to adapt to new situations, solve problems on the fly, and communicate with those around you.
The ability to self-motivate, self-manage, and work remotely.
Experience working in a newsroom environment or a background in or passion for journalism is a plus
Basic knowledge of HTML/CSS a plus
Copyediting skills a plus

Your Day to Day Work Will Likely Include:

Producing email-related work integral to Hub service areas, such as building or updating email automations and building standalone fundraising emails for clients
Managing customer support requests and resolving them on deadline in accordance with our contracts and service level agreements
Creating documentation to help colleagues and new employees understand what we do and how we do it
Interfacing with journalists, editors, and C-Suite executives representing our clients
Interfacing with Hub colleagues to move projects forward and help us collaboratively serve our clients
Eventually, training others on work under your purview (ie, teaching a client how to build an automation)

About You:

You’re passionate about the Hub’s mission and our work serving newsrooms and journalism support organizations to help them flourish. You have a knack for collaboration, but you also have a demonstrable independent streak—you don’t mind plugging away at a project on your own. You find satisfaction in helping others.

Concerned that you don’t have all the ideal qualifications or even that you’re over-qualified? Don’t be. If this role sounds interesting to you and you think you could do a good job, we encourage you to apply. We look forward to getting to know you.

About News Revenue Hub

We are a 501(c)3 nonprofit organization that works with news outlets to develop stronger business models and more loyal audiences. We help our clients become sustainable, allowing them to fight misinformation, keep the public informed, and hold elected leaders accountable. We provide a robust technology infrastructure specifically designed for journalism fundraising, along with customized strategies for audience and membership and donor development.

We work with over 60 news organizations and have had the opportunity to work on projects with big impact. Our approach to sustainability is holistic and we work closely with editors and audience strategists as we do with membership officers and fundraisers.

News Revenue Hub works with news organizations to implement fundraising models, automate time consuming processes, conduct experiments, adopt best practices, and more. Our mission is to help newsrooms achieve financial sustainability and take on the heavy lifting so our members can focus on what they do best: producing high quality journalism.

Apply Now

Refine Your Search

c. c. creations jobs in remote

Production Specialist

Advisory Board Member (REMOTE, 1 time per quarter Retreat)

Technical Event Producer

(Remote) Analyst, Knowledge Management, HRSS

Customer Success Manager

Mobile Applications Developer

Development Director

Admin Specialist (US-Based)

Project Manager

Client Partner

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Director of Commercial Energy Sales | Dallas, TX or Remote in Texas

Senior Sales Director -Digital transformation services

MS Dynamics Developer

GEV ELEC Strategic Account Manager

GEV ELEC Strategic Account Manager

GEV ELEC Strategic Account Manager

GEV ELEC Strategic Account Manager

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