Top 65 Call center manager Jobs in Remote

Call Center Supervisor
Conduent State Healthcare, LLC —Remote
- $44,660 - $58,000 a year
- Email
- Bilingual
- Writing skills
- Mid-level
- Paid training
- Paid holidays
Workforce Operations Manager - Contact Center Operations
Harbor Health —Remote
- Full-time
- In person
- 5 years
- HIPAA
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Contact Center Assistant Operations Manager
Teleperformance —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Supervisor, Customer Care Center, Digital Banking
Forbright Bank —Remote
- $50 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Contact Center Manager - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $93,000 - $139,500 a year
- Weekends as needed
- Remote
- Hospitality
- Ability to walk for extended periods
- 5 years
- Paid holidays
- Disability insurance
23h
Senior Manager, Contact Center - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $110,800 - $166,100 a year
- Weekends as needed
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Paid holidays
- Disability insurance
3d
Customer Service Supervisor
Luminare Health —Remote
- $42,200 - $79,300 a year
- Full-time
- Remote
- Spanish
- English
- Research
- Paid parental leave
- Paid holidays
Manager of Member and Provider Service
WellSense Health Plan —Remote
- $69,500 - $101,000 a year
- Full-time
- Background check
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Contact Center Admissions Supervisor - US Residents Only
ELEVATION CONNECT LLC —Remote
- $20.43 - $25.00 an hour
- Extended hours
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
1d
Member Services Processing Supervisor
General Dynamics Information Technology —Remote
- $23.30 - $28.75 an hour
- Remote
- HIPAA
- Mid-level
- 3 years
- Paid holidays
- 401(k) matching
10d
Manager of Learning and Development – Service Center
WellSense Health Plan —Remote
- $96,000 - $139,500 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Supervisor Customer Service - LHB
Luminare Health —Remote
- $42,200 - $79,300 a year
- Full-time
- Remote
- Spanish
- English
- Research
- Paid parental leave
- Paid holidays
Contact Center Knowledge Manager
Empower AI Inc. —Remote
- $87,320 - $135,160 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Sr Director, Client Services, Call Center
IQVIA —Durham, NC
- $116,600 - $324,800 a year
- Full-time
- Remote
- Sales
- Bachelor's degree
- Travel
- Work from home
Assistant Call Center Manager - IL
European Wax Center —Remote
- $17 - $19 an hour
- Remote
- Research
- Mid-level
- Supervising experience
Quick Apply
Call Center Supervisor
Banner Life family of companies —Frederick, MD
- $75,000 - $85,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Call Center Supervisor
Mayersohn Law Group, P.A. —Fort Lauderdale, FL
- $75,000 a year
- Full-time
- Remote
- Spanish
- Mid-level
- 3 years
- Paid training
- Paid holidays
Quick Apply
5d
Sr. Client Service Manager
WEX Inc. —Remote
- $70,900 - $89,500 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Disability insurance
10d
Call Center Supervisor
State Collection Service —Madison, WI
- Full-time
- Remote
- Microsoft Outlook
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
3d
emote Collections Supervisor | Collections Team Lead | Call Center Sup
LIVE OAK FINANCIAL INC —Albany, GA
- Full-time
- Remote
- Mid-level
- Supervising experience
- Quality control
- Paid training
- Opportunities for advancement
Quick Apply

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Call Center Supervisor

Conduent State Healthcare, LLC -
Remote

Apply Now

Job Details

Full-time
$44,660 - $58,000 a year

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Employee discount
Opportunities for advancement
Retirement plan

Qualifications

Managed care
Managing teams in a customer support role
Team leadership
Writing skills
Coaching
Direct client contact
Performance feedback (performance evaluation method)
Improving operational efficiency
Frontline customer support management
Medicaid health insurance
Team development
Compliance monitoring
Key Performance Indicators
Employee attendance management
Supervising experience
Instructor-led training (training delivery method)
Public health
Desktop applications
Data interpretation
Medicaid
Productivity software
Training & development
Business operations
Call center management

Full Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We’re looking for a motivated Call Center Supervisor to lead a team delivering high-quality support in a fast-paced, service-driven environment.

In this role, you’ll guide daily operations, coach team members, and use data insights to drive performance, improve customer experience, and ensure compliance with program standards.

Responsibilities

Direct responsibility for hiring and termination decisions.
Real‑time performance management — oversee attendance, provide coaching, and ensure agents meet all KPIs and compliance standards.
Deliver constructive feedback and conduct training sessions to support agent development.
Respond to escalated calls when callers request a supervisor callback.
Review agent timecards for accuracy and compliance with organizational policies.
Monitor Real‑Time Adherence (RTA) and ensure appropriate staffing coverage throughout the day.
Conduct real‑time monitoring to maintain service levels and operational efficiency.
Prepare daily, weekly, and monthly reports summarizing performance metrics, trends, and operational insights.

Requirements

Minimum of three years of call center management and supervisory experience, ideally within government services supporting consumers in health and human services.
Experience using Verizon Max Agent or NICE CXone platforms.
Ability to analyze problems, interpret data, and incorporate feedback to drive improvements.
Demonstrated ability to achieve results through knowledge, empathy, and commitment to service quality.
Skilled in real-time performance management, including attendance oversight, coaching, and ensuring agents meet all KPIs and compliance standards.
Strong analytical, writing, and data interpretation skills, including identifying trends and variations.
Ability to manage multiple priorities, meet deadlines, and remain flexible under pressure.
Proven ability to maintain strict confidentiality and work independently.
Capable of delivering constructive feedback and conducting training sessions as needed.
Proactive communicator with strong organizational skills and consistent accountability practices to support team performance and operational efficiency.
Ability to collaborate effectively with individuals from diverse backgrounds.
Proficient with MS Office Suite and general computer applications.
Strong understanding of Medicaid, CHIP, and general human services programs; knowledge of NJ FamilyCare.
Working knowledge of public health, managed care, human services systems, and state/local political environments.
Bilingual skills.

Preferred

Strong understanding of Medicaid, CHIP, and general human services programs; knowledge of NJ FamilyCare.
Working knowledge of public health, managed care, human services systems, and state/local political environments.
Bilingual skills.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $44,660 - $58,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now

Refine Your Search

call center manager jobs in remote

Call Center Supervisor

Workforce Operations Manager - Contact Center Operations

Contact Center Assistant Operations Manager

Supervisor, Customer Care Center, Digital Banking

Contact Center Manager - Remote

Senior Manager, Contact Center - Remote

Customer Service Supervisor

Manager of Member and Provider Service

Contact Center Admissions Supervisor - US Residents Only

Member Services Processing Supervisor

Manager of Learning and Development – Service Center

Supervisor Customer Service - LHB

Contact Center Knowledge Manager

Sr Director, Client Services, Call Center

Assistant Call Center Manager - IL

Call Center Supervisor

Call Center Supervisor

Sr. Client Service Manager

Call Center Supervisor

emote Collections Supervisor | Collections Team Lead | Call Center Sup

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