The U500 Implementation team is hiringseveralClient Account Support Senior Analysts(Implementation Managers). You’ll be responsible for end-to-end client onboarding from sale through go-live, managing the full implementation lifecycle. You’ll leverage cross-functional coordination to ensure accurate system setup across benefits, eligibility, ID cards, and billing while partnering with internal teams, clients, and brokers.
What you’ll do:
- Manage end-to-end account installation for an assigned Select Segment book of business, ensuring timely and accurate delivery
- Lead cross-functional implementation, coordinating SMEs to drive effective team collaboration
- Partner with Sales, clients, and brokers to gather required documentation and present implementation plans for new and renewing business
- Facilitate installation meetings to align client plan intent and oversee end-to-end setup, including system build, readiness, eligibility, ID cards, and billing.
- Serve as the central liaison across teams, aligning processes, introducing technical experts to clients, and driving seamless implementation
- Coordinate ePro/CIT tools, benefit documentation, and structure with the Work Order team, ensuring accurate and consistent setup aligned to plan design intent
- Identify and resolve implementation issues across process, plan design, and timelines, ensuring full ownership through completion.
What you’ll need to do the job:
- High school diploma or GED - required; bachelor’s degree - preferred
- 2 years of healthcare background/benefits knowledge -required
- 2 years of client-facing experience in account management, client services, or sales – Preferred
- Strong analytical skills to effectively solve complex issues to resolution- Required
- Demonstrated interpersonal and cross-functional coordination skills, with the ability to manage competing priorities, align multiple stakeholders, and deliver effective client solutions- Required
- Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills- Required
- Self-motivated and driven, with strong initiative to manage competing priorities and deadlines in a fast-paced environment -Required
- Familiarity with multiple Cigna systems (e.g., ePro, CIT, Vista, Facets, CDB) -Highly Preferred
- Experience applying project management skills to manage timelines, priorities, and deliverables -Preferred
- Adept at building cross-functional partnerships and communicating effectively across all matrix levels to align stakeholders with mutually beneficial solutions- Highly preferred
- Ability to travel up to 10% travel, as needed –Required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.
