Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
SupplyHouse.com, an innovative e-commerce heating, plumbing, and HVAC supply company, we are searching for a Total Rewards Manager who will be responsible for designing, administering, and continuously improving SupplyHouse's benefits, leaves, compensation, and wellness programs. This role leads a small team and serves as the subject matter expert across all total rewards functions, ensuring our programs are competitive, compliant, and aligned with the company's people strategy. The ideal candidate brings both strategic vision and operational rigor, and is comfortable partnering across HR, Finance, and senior leadership. If you’re passionate about making an impact and driving organizational success, we want to hear from you!
This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This position will require travel to our NY office headquarters up to three times per year for internal meetings and team-building activities. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.
A company laptop and other necessary equipment will be provided along with a $250 stipend for your work from home space.
Role Type: Full-Time, Exempt
Location: Remote
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. EST
Base Salary: $116,798 - $145,997 (annually)
Responsibilities:
- Lead administration and continuous improvement of the company’s full benefits portfolio, including health, dental, vision, life, disability, FSA, HSA, 401(k), wellness, and voluntary benefit programs.
- Evaluate market trends, employee feedback, utilization data, and business needs to identify new benefit offerings and enhance existing programs.
- Serve as the primary subject matter expert for employees, people leaders, and HR partners on benefits, retirement, and leave-related matters.
- Lead open enrollment planning and execution, including employee communications, education materials, system readiness, and post-enrollment support.
- Support the Sr. Manager in leading the 401(k) committee; coordinate governance, annual processes, and audit preparation.
- Oversee annual wellness initiatives, health insurance utilization, wellness budgets, and the Financial Wellness program.
- Ensure benefits programs comply with applicable federal and state regulations including ACA, ERISA, HIPAA, COBRA, and FMLA
- Identify opportunities to improve benefits processes, systems, and employee experience in alignment with Total Rewards strategy.
- Oversee leave of absence administration and serve as escalation point for complex leave cases
- Lead, coach, and develop a team of benefits and total rewards professionals; set priorities and performance expectations, conduct performance reviews, and build team capability through targeted development plans.
- Execute and administer the compensation strategy set by the Sr. Manager, including maintaining salary structures, career ladders, and pay bands; surface recommended changes based on market data and internal equity analysis.
- Conduct market pricing and salary benchmarking; recommend market-based and merit/equity adjustments to maintain competitive and equitable pay.
- Administer the annual compensation cycle (merit, bonus, and incentive planning), including data preparation, budget modeling support, manager guidance, and communication of personal compensation statements.
- Monitor pay transparency and pay-disclosure law requirements across applicable states (e.g., CA, CO, NY, WA, IL); conduct pay equity analyses and present findings and recommended actions to the Sr. Manager for review and decision.
- Partner with Payroll, HRIS, Finance, and HR teams to ensure accurate administration, data integrity, process efficiency, and a seamless employee experience.
- Assist in executing department projects as assigned.
Scope:
The Total Rewards Manager directly manages 5 team members: 2 Benefits Specialists, 1 Compensation Manager (who oversees 1 Compensation Analyst), 1 Leave Specialist and 1 Leave Associate — for a total team of 6. This role is responsible for the day-to-day administration, execution, and continuous improvement of SupplyHouse's benefits, compensation, and leave programs, ensuring operational accuracy, compliance, and a strong employee experience across all locations. The Manager serves as the primary people leader and subject matter expert for the team, setting performance expectations and building team capability, while partnering closely with the Sr. Manager on strategy, vendor decisions, and program design.
Requirements:
- Bachelor's degree
- 5+ years of progressive experience in total rewards, benefits, or compensation, including at least 2 years in a leadership role
- Strong experience administering broad-based employee benefits programs, including health, welfare, retirement, wellness, and leave programs.
- Strong working knowledge of benefits and leave compliance frameworks (ACA, ERISA, HIPAA, COBRA, FMLA) and applicable state pay transparency and pay equity laws.
- Demonstrated ability to evaluate program effectiveness, analyze data, and make recommendations based on utilization, cost, and employee experience.
- Strong vendor management, communication, and relationship-building skills.
- Sound judgment and discretion managing sensitive and confidential employee information.
- Strong attention to detail and accuracy in managing sensitive data
- Proficiency with Microsoft Office (advanced Excel) and hands-on experience with a major HRIS (e.g., Workday, ADP, UKG, or Paylocity) and benefits administration systems.
Preferred Requirements:
- Bachelor’s degree in Human Resources, Business Administration, or similar field
- Professional certification such as CEBS, CBP, CCP, PHR, SPHR, SHRM-CP, or SHRM-SCP.
- Experience supporting multi-state workforce
- Experience with benefits benchmarking, vendor implementation, or benefits enhancement initiatives.
- Experience administering self-insured medical plans and serving on a 401(k) investment or fiduciary committee.
- Experience designing or administering incentives, bonus, or equity compensation programs.
Why work with us:
- We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- And more!
- We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
- We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
- We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
- We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.
Check us out and learn more at: https://www.supplyhouse.com/our-company!
Additional Details:
- Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
- SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
- To ensure fairness, all application materials, assessments, and interview responses must reflect your own original work. The use of AI tools, plagiarism, or any uncredited assistance is not permitted at any stage of the hiring process and may result in disqualification. We appreciate your honesty and look forward to seeing your skills.
- We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
- All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.
