Top 523 Cloud analyst Jobs in Remote

Service Cloud Data Analyst | Remote
Lifeway Christian Resources —Remote
- Full-time
- Remote
- Mid-level
- 3 years
- SQL
- Paid holidays
- Health insurance
Data Analyst
Celigo —Remote
- $75,000 - $115,000 a year
- Remote
- Computer Science
- Mid-level
- SQL
- Parental leave
Quick Apply
HRIS Cloud Analyst, Intermediate
UPMC —Pittsburgh, PA
- $34.98 - $60.52 an hour
- Online Application
- Remote
- Research
- Mid-level
- High school diploma or GED
2d
Integration Analyst
Strategic Communications —Remote
- $75,000 - $90,000 a year
- Background check
- Up to 50% travel
- Customer service
- Wellness program
- Paid holidays
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Contract Business Analyst – Actimize Essentials Cloud
Stellar IT Solutions LLC —St. Louis, MO
- $40 - $50 an hour
- Contract
- Remote
- Mid-level
- 3 years
- Communication skills
Quick Apply
AWS Cloud Billing & Finance Analyst
Aligned Technology Group —Baltimore, MD
- Remote
- Mid-level
- AWS
- Analysis skills
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Support Analyst (Triage)
General Dynamics Information Technology —Remote
- $82,283 - $111,323 a year
- Remote
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Paid holidays
- 401(k) matching
12d
Cloud DevOps Analyst - Gilbertsville, PA or Remote
Gateway Ticketing Systems —Gilbertsville, PA
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
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Cloud Operations Analyst
Moog Inc. —Salt Lake City, UT
- $90,000 - $135,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Health savings account
- Employee stock purchase plan
AWS FinOps Engineer / Cloud Financial Analyst
Aligned Technology Group —Remote
- Remote
- Mid-level
- AWS
- Analysis skills
Quick Apply
Cloud FinOps Analyst
T-Rex Solutions —Washington, DC
- $95,000 - $130,000 a year
- Remote
- Azure
- Computer Science
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
10d
Cloud Analyst (Secret) (4495)
SMX —Washington, DC
- $103,200 - $172,000 a year
- Remote
- Research
- Mid-level
- Windows
Quick Apply
3d
Business Analyst Trainee
CapitalPlanHoldings —Remote
- $62,000 - $72,000 a year
- Full-time
- Computer Science
- No background check
- SQL
- Health savings account
- Health insurance
Quick Apply
Associate Certification Program Systems Analyst
Guidewire Software —Remote
- $72,000 - $134,000 a year
- Email
- Remote
- Google Workspace
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance
Junior Business Intelligence Analyst
Makpar Corporation —Remote
- Full-time
- Microsoft Word
- Finance
- Bachelor's degree
- Flexible schedule
Functional Analyst
Intone Networks —Remote
- Contract
- Mid-level
- Windows
- Organizational skills
9d
Requirements Analyst
VivSoft Technologies —Remote
- $100,000 - $117,000 a year
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
Business System Analyst
The AES Group —Salem, OR
- Part-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Data Analyst (Remote)
Elder Research —Remote
- Full-time
- Mid-level
- Analysis skills
- Travel
- Paid time off
- Opportunities for advancement
Quick Apply

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Service Cloud Data Analyst | Remote

Lifeway Christian Resources -
Remote

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
401(k)
Adoption assistance
Parental leave

Qualifications

Call center experience
Spreadsheets
Bachelor's degree
Telephone systems
Workforce management
Cross-functional collaboration
Financial data analysis tools
Data analytics technologies
Cross-functional communication

Full Job Description

Overview:

Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio Workforce Management System. This role sources, analyzes, and interprets data from contact center workforce management and order management systems to identify trends, create forecasts, and provide insights that help leaders understand the meaning behind the data. The Service Cloud Data Analyst tracks and reports department, team, and individual performance across channels including telephone, email, chat, and fax.

Why Lifeway?

Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.

Learn more about our culture at team.lifeway.com/culture-code

This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote

Responsibilities:

Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
Administering, configuring, and maintaining Service Cloud Voice and AWS telephony systems to support reliable, high-quality contact center operations
Managing call queue configuration, routing, and reporting to optimize customer and agent experience
Serving as the primary system support contact for Voice and queue-related issues, coordinating with technical teams as needed
Evaluating and implementing new technologies to enhance telephony and workforce management capabilities
Developing and maintaining reports, dashboards, spreadsheets, and pivot tables to track contact center and individual performance metrics
Producing KPI reporting and quarter-end financial reporting to support leadership decision-making
Creating and maintaining forecast models for telephone, chat, and email channels using workforce management system data and established KPIs
Responding to ad hoc data analysis requests, identifying trends, and contributing insight to departmental initiatives and strategic planning
Maintaining proficiency in Calabrio and supporting employee scheduling, phone skills management, and system maintenance
Limited travel: 2-4 times per year, typically overnight

Qualifications:

Education

Bachelor's degree in Business, Information Systems, Data Analytics, or a related field, required

Master's degree in Business, Information Systems, Data Analytics, or a related field, not required

Advanced graduate degree (PhD, etc.), not required

Skills, Knowledge, & Experiences, required

3+ years of experience in a call/contact center or customer service environment
3+ years of experience in data analysis, reporting, or a related analytical role
Demonstrated experience with workforce management systems (Calabrio preferred)
Experience with CRM platforms, preferably Salesforce Service Cloud
Demonstrated proficiency in reporting and analysis tools, including Microsoft Excel and similar programs
Strong analytical, problem-solving, collaboration, and cross-functional communication skills
Working knowledge of telephony and workforce management platforms such as Service Cloud Voice, AWS, Calabrio, or similar contact center technologies
Ability to travel to the Middle Tennessee area 2-4 times annually for team gatherings, with 2–3 additional trips per year possible for project work or system implementations

Actively involved in an evangelical Christian church

Skills, Knowledge, & Experiences, preferred

Salesforce-related certifications such as Salesforce Administrator, Service Cloud Consultant, or similar
AWS certification or demonstrated experience with AWS Connect or similar cloud telephony platforms
SQL proficiency for querying and analyzing data
Background in contact center supervision or workforce planning
Familiarity with variable pay, sales incentive, or financial reporting processes

Apply Now

Refine Your Search

cloud analyst jobs in remote

Service Cloud Data Analyst | Remote

Data Analyst

HRIS Cloud Analyst, Intermediate

Integration Analyst

Contract Business Analyst – Actimize Essentials Cloud

AWS Cloud Billing & Finance Analyst

Support Analyst (Triage)

Cloud DevOps Analyst - Gilbertsville, PA or Remote

Application Support Analyst I (Remote Position)

Cloud Operations Analyst

AWS FinOps Engineer / Cloud Financial Analyst

Cloud FinOps Analyst

Cloud Analyst (Secret) (4495)

Business Analyst Trainee

Associate Certification Program Systems Analyst

Junior Business Intelligence Analyst

Functional Analyst

Requirements Analyst

Business System Analyst

Data Analyst (Remote)

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