Top 83 Contact center workforce data analyst Jobs in Remote

Real Time Analyst
Railbookers Group —Remote
- Remote
- Data entry
- 1 year
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
Data Reporting Analyst
Versant Health —Albany, NY
- $90,000 - $100,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- SQL
- Health insurance
- Dental insurance
Support Center Shift Supervisor - US Remote
PerfectServe —Remote
- $65,000 a year
- Weekends as needed
- Remote
- Mid-level
- Leadership
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
Public Records - Source Analyst
HireRight —Tulsa, OK
- Full-time
- Remote
- Background check
- Computer literacy
- Data analysis skills
- AD&D insurance
- Paid holidays
Service Cloud Data Analyst | Remote
Lifeway Christian Resources —Remote
- Full-time
- Remote
- Mid-level
- 3 years
- SQL
- Paid holidays
- Health insurance
Workforce Management Capacity Planner - PH
Compass Experience Labs —Remote
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Sr. Workforce Management Systems Analyst - Alvaria WFM
Wisemen Multimedia, LLC —Remote
- Full-time
- Remote
- Research
- Finance
- 8 years
Quick Apply
Lead Data Analyst (Network)
Agero —Medford, MA
- $110,000 - $135,000 a year
- Remote
- Google Workspace
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Healthcare Supply Chain Data Analyst (Remote Available)
Vanderbilt University Medical Center —Mount Juliet, TN
- Full-time
- Remote
- Research
- Mid-level
- SQL
- Health insurance
Associate Director, AP Reading Operations & Exam Production
The College Board —Remote
- $56,000 - $90,000 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- US work authorization
ASC - Agent Success Coordinator
ShyftOff —Tampa, FL
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
Quick Apply
Risk Prevention Analyst- Remote
Velera —Remote
- $60,500 - $77,100 a year
- Weekends as needed
- Remote
- Computer Science
- 3 years
- SQL
- Wellness program
- Health savings account
8d
Associate Systems Analyst - MyChart/Digital Experience
SYSTEM West Virginia University Health System —Remote
- Full-time
- Computer Science
- Research
- Mid-level
OPS Lead CMN
Quality Contact Solutions —Remote
- $18 an hour
- Email
- Google Workspace
- Computer literacy
- Mid-level
Billing Specialist
Brightspeed —Charlotte, NC
- Extended hours
- Remote
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Senior Cloud Solutions Engineer - Contact Center
Humana —Washington, DC
- $106,900 - $147,000 a year
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Resolution Analyst, Denials (REMOTE)
EnableComp —Remote
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Computer literacy
Quick Apply
15h
Systems Analyst III
Premera Blue Cross —Remote
- $81,100 - $157,100 a year
- Online Application
- Computer science
- Computer Science
- 5 years
- Free parking
- Wellness program
Financial Analyst
University of New Mexico —Albuquerque, NM
- $4,875.87 - $6,976.67 a month
- Full-time
- Remote
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance

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Real Time Analyst

Railbookers Group -
Remote

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Job Details

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance
Referral program

Qualifications

Staff performance monitoring
Operations coordination
Spreadsheets
Staff scheduling
Performance Reporting
Team scheduling
Communication platforms
Employee attendance management
Internal employee customer service
Task prioritization
Resource scheduling coordination
Data entry
Call monitoring
Paycom
Microsoft Teams
Management reporting
1 year
Workforce management
Time & attendance systems
Communication skills
Entry level
Payroll record maintenance

Full Job Description

ABOUT US

Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide.

POSITION PURPOSE

The Real-Time Analyst supports the day-to-day workforce operations of the Global Contact Center by helping maintain schedule accuracy, monitor real-time performance, and assist with staffing adjustments as needed.
This role focuses on executing established workforce processes to help ensure service levels are met. The Real-Time Analyst works closely with leadership and team managers to communicate updates, respond to scheduling inquiries, and support smooth daily operations across multiple regions and time zones.

RESPONSIBILITIES

Monitor call, chat, and queue activity throughout the day to track performance against service level goals.
Assist with real-time schedule adjustments (e.g., breaks, lunches, shift changes) based on guidance from leadership.
Track agent adherence and attendance, identifying variances and escalating concerns as needed.
Update schedules to reflect time-off requests, absences, and approved changes in a timely and accurate manner.
Respond to employee and manager inquiries related to schedules, attendance, and workforce processes via email and internal messaging tools (e.g., Teams).
Support coordination of team meetings, trainings, and events by updating schedules and communicating changes.
Maintain accurate records of intraday events, schedule changes, and attendance activity.
Assist with basic reporting on service levels, adherence, and attendance trends using established templates.
Review and process timecards and punches in Paycom, ensuring accuracy and escalating discrepancies when needed.
Follow established workforce management processes and guidelines to support consistent operations.
Provide support during high-volume periods or special projects as directed by leadership.

CORE COMPETENCIES

Attention to Detail: Maintains accuracy in schedules, timekeeping, and data tracking.
Communication: Shares updates clearly and responds to inquiries in a timely and professional manner.
Time Management: Effectively prioritizes tasks and manages responsibilities in a fast-paced environment.
Dependability: Follows through on assigned tasks and supports team needs consistently.
Adaptability: Remains flexible and responsive to changing priorities throughout the day.
Team Collaboration: Works well with team members and leadership to support daily operations.

1–3 years of experience in a contact center or similar operational environment preferred.
Exposure to workforce management, scheduling, or real-time monitoring is a plus.
Strong attention to detail and ability to follow established processes.
Basic to intermediate Excel skills (e.g., data entry, simple formulas, formatting).
Comfortable working with systems such as Paycom, Twilio, or similar tools (or ability to learn quickly).
Strong written and verbal communication skills.
Ability to multitask and stay organized in a fast-paced, real-time environment.

What we Offer

Work from Home
Generous PTO Package
Bonus and Incentive Plans
Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
Employee Assistance Program
Short-term/Long Term disability Plan
Employer sponsored Life Insurance
Employer-Matched 401(k)
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Corporate Discounts through Working Advantage
Employee Referral Bonus
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)

Quick Apply

Refine Your Search

contact center workforce data analyst jobs in remote

Real Time Analyst

Data Reporting Analyst

Support Center Shift Supervisor - US Remote

Public Records - Source Analyst

Service Cloud Data Analyst | Remote

Workforce Management Capacity Planner - PH

Sr. Workforce Management Systems Analyst - Alvaria WFM

Lead Data Analyst (Network)

Healthcare Supply Chain Data Analyst (Remote Available)

Associate Director, AP Reading Operations & Exam Production

ASC - Agent Success Coordinator

Risk Prevention Analyst- Remote

Associate Systems Analyst - MyChart/Digital Experience

OPS Lead CMN

Billing Specialist

Director, Training and Quality Assurance

Senior Cloud Solutions Engineer - Contact Center

Resolution Analyst, Denials (REMOTE)

Systems Analyst III

Financial Analyst

I want to receive the latest job alert for contact center workforce data analyst in remote

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