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Service Business Specialist II

Draeger, Inc. -
Telford, PA

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Job Details

Permanent
$67,000 - $81,000 a year

Benefits

Free parking
Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Portfolio monitoring
Managing customer accounts
Pricing
Sales contract management
Customer retention strategy
Sales outreach campaigns
Market segmentation (product management technique)
Identifying new business opportunities
Mid-level
Improving operational efficiency
Customer segmentation
Bachelor's degree
Continuous improvement
Contracts
Client growth strategy
Churn analysis
Collaboration with legal team
Documentation Handling
Customer growth strategy
Escalation handling
2 years
Consultative selling
Cross-functional communication
Audit support
Terms and conditions negotiation

Full Job Description

Service Business Specialist II

Business Unit: Draeger, Inc., Job-ID: 1269
Location: Telford
Function: Service
Work Location: Remote
Employment Type: Permanent

The Job Responsibilities

We're hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Technology for Life".

The Service Business Specialist II independently manages complex service contract renewals and retention activities, applying advanced commercial judgment to non-routine customer scenarios. The role owns the end-to-end renewal lifecycle, takes a consultative approach to identifying opportunities to increase customer value through expanded service offerings, and recommends solutions that align with evolving customer needs and business objectives. Partnering cross-functionally with Sales, Service, Finance, Legal, and Operations, the specialist drives customer retention, operational efficiency, and portfolio performance.

This is a remote opportunty and open to hiring anywhere within the United States.

Responsibilities

Independently manages complex service‑contract renewal activities, applying sound judgment to pricing, terms, scope clarification, and retention strategies.
Owns resolution of non‑routine commercial issues, coordinating with Sales, Service Operations, Legal, Finance, and other stakeholders to achieve timely and compliant outcomes.
Analyzes customer, contract, and portfolio data to identify renewal risks, coverage gaps, and expansion opportunities; recommends actions to improve retention and conversion.
Serves as the primary point of contact for customers and internal partners for advanced renewal scenarios, escalations, and negotiations.
Ensures accuracy, completeness, and audit readiness of contract documentation, renewal records, and supporting data.
Supports structured outreach and renewal campaigns, adapting approaches based on customer segmentation and performance trends.
Contributes to continuous improvement of renewal playbooks, messaging, workflows, and supporting tools.
Acts as a subject‑matter resource to peers, sharing best practices and supporting quality and consistency across the team.
Performs other duties as needed and assigned.

Your Qualifications

Bachelor’s degree preferred or equivalent experience
2+ years of experience in service‑contract renewals, commercial operations, customer success, account management support, or related commercial functions
Demonstrated experience independently managing complex or non‑routine service‑contract renewals, including pricing considerations, contract terms, scope clarification, and retention strategy execution
Demonstrated ability to recognize opportunities to increase customer value by aligning expanded service offerings with evolving customer needs.
Strong consultative skills with the ability to recognize opportunities to optimize customer service solutions, align additional service offerings, and drive business objectives.
Ability to identify and recommend value-added service solutions based on evolving customer needs.
Proven experience resolving complex commercial or contractual issues through collaboration with Sales, Legal, Finance, Service Operations, and other stakeholders
Experience analyzing customer, contract, and portfolio data to identify renewal risks, coverage gaps, churn drivers, and expansion opportunities
Prior experience serving as a primary customer and internal partner contact for escalated renewal scenarios, negotiations, or exception handling
Experience ensuring accuracy, completeness, and audit readiness of commercial documentation, renewal records, and supporting data
Exposure to structured renewal campaigns or portfolio‑based renewal management approaches preferred

The compensation includes a base salary range of $67,000 - $81,000 with an annual performance bonus (percentage of base).

Dräger Benefits

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

Medical, dental, and vision insurance
Life, short- and long-term disability coverage
401(k) with company match
Over 4 weeks of paid time off, plus holidays and parental leave
Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Talk to your Draeger recruiter to learn more!

Who we are

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.

Interested?

Please, apply directly through our career portal.We look forward to receiving your application.

Apply Now

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