Top 3601 Customer account specialist, folio Jobs in Remote

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Customer Account Specialist, FOLIO

EBSCO -
Remote

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Job Details

Full-time
$80,985 - $115,690 a year

Qualifications

Non-technical user support
Managing customer accounts
Library management software
Content creation for technical audiences
Customer relationship building
Technical documentation
Presentations for conferences or internal meetings
Providing information to customers
Information Systems
Mid-level
User training (technical support)
Master's degree
Managing clients in a customer support role
Collaboration with product development teams
Decision making
Master's degree in library science
Library Science
Customer engagement
Technical customer support solution
APIs
Master's degree in information systems
Data science
Training & development
Account management
Service level agreement (SLA) management

Full Job Description

: EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity:

The FOLIO Customer Account Specialist (CAS) will manage a specific group of customers and act as the primary customer support, success, and relationship manager for FOLIO customers. This position will handle all EBSCO related business with specific focus on FOLIO. The FOLIO CAS will work internally with the FOLIO PM, Development, Hosting, and Implementation teams to understand customer needs, gain technical insight in order to provide support, and better understand FOLIO solutions.

What You'll Do:

Monitor all casework on behalf of a specific group of customers and ensure SLA compliance by diagnosing problems, identifying solutions, and driving issues to timely resolutions.
Perform proactive service meetings with customers to prepare them for upcoming FOLIO releases and to provide status updates on support cases, Service Issues, and Enhancement Requests.
Collaborate with other internal organizations to communicate, prioritize, and advocate on behalf of customers.
Develop and deliver internal training to both Support and Training teams on FOLIO capabilities and maintain FOLIO internal documentation (FAQs).
Refine the service delivery model to our FOLIO customers based on revisions to the product, customer expectations, or to improve current service delivery methods on a continuous basis.
Evaluate multiple competing factors to form sound judgments and recommendations that balance current and anticipated business needs.
Communicate and present library and technical concepts to non-technical professionals.
Adjust quickly and effectively to changing priorities and conditions of varied complexity.

Your Team

Global Customer Satisfaction enjoys the flexibility and greater work life balance that working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a FOLIO Customer Account Specialist and your continued development and career growth at EIS.

About You:

5+ years in ILS Management/Implementation or Library experience
Willingness to submit to and clear a Public Trust background check

What sets you apart

Technical knowledge of EBSCO products and API services
Master’s degree in Library Science or Information Systems, with experience as a systems librarian, data scientist, or similar role.
Current Public Trust Background Check

Pay Range: USD $80,985.00 - USD $115,690.00 /Yr.

Apply Now

Refine Your Search

customer account specialist, folio jobs in remote

Customer Account Specialist, FOLIO

Billing Specialist

Collections Specialist

Customer Care Specialist I (Fully Remote in US)

Cash Application Specialist

Customer Onboarding Specialist

Collection Specialist

Customer Service Representative - Must love dogs!!

Accounts Receivable (AR) Specialist

Customer Support Specialist

Customer Service Representative - Billing Specialist

Billing Specialist

Support Specialist

Credit & Collections Specialist Part-Time

Customer Support Specialist (Website - CE)

Accounts Receivable Billing Specialist

Support Services Specialist

Collections Specialist

Billing Specialist

Remote Account Specialist

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