Top 120 Customer care coordinator Jobs in Remote

Complex Care Outreach Coordinator
Devoted Health —Remote
- $25 - $30 an hour
- Full-time
- Remote
- Spanish
- Google Workspace
- Urgent Care
- Dental insurance
- 401(k)
Long Term Care Care Coordinator - Float Team
Healthfirst —Remote
- $48,600 - $65,960 a year
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Associate's degree
- Health insurance
- Dental insurance
Call Center Representative - CALL CENTER
Providence —Richland, WA
- $18.82 - $28.20 an hour
- Full-time
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- Mid-level
- Fair chance
- Epic
- Paid parental leave
- Paid holidays
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Customer Solutions Specialist
Mercury Radio Arts —Remote
- $50,000 - $60,000 a year
- Urgently hiring
- Remote
- Mid-level
- Communication skills
Quick Apply
Pre-Certification Coordinator I (Remote) - Depatment of Medicine
Washington University in St. Louis —Remote
- $21.33 - $31.98 an hour
- Online Application
- Remote
- Medical office experience
- Pass drug screening
- High school diploma or GED
- Commuter assistance
- Employee assistance program
6d
EVV & Assessment Services - Scheduling Coordinator
Wellcove —Remote
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
Quick Apply
11d
Patient Care Coordinator (Remote)
Patient Accounting Service Center, LLC —Houston, TX
- $18 - $20 an hour
- Overtime
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
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Prior Authorization Coordinator
PainPoint Health —Remote
- $19 - $21 an hour
- Full-time
- Remote
- Writing skills
- HIPAA
- Clinic experience
- Continuing education credits
- Health savings account
Quick Apply
5d
Healthcare Appointment Scheduler (Work From Home)
Expivia Interaction Marketing Group Inc. —Erie, PA
- $13 - $15 an hour
- Full-time
- Remote
- Pass drug screening
- Administrative experience
- High school diploma or GED
- Paid training
- Work from home
Quick Apply
Senior Clinical Administrative Coordinator
Optum —Dallas, TX
- $20 - $36 an hour
- 8 hour shift
- Remote
- 18 years or older
- Pass drug screening
- Research
- Paid training
- On-the-job training
4d
Intake Coordinator - Surgery
Transcarent —Chicago, IL
- $20 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- Surgery
- Paid holidays
- Disability insurance
6d
Virtual Care Enrollment Coordinator
CardioOne —Denver, CO
- $18 - $20 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service Coordinator - SCMG Customer Service - Sharp Corporate / Remote - Day Shift - Full Time
Sharp HealthCare —San Diego, CA
- $26.13 - $36.59 an hour
- 8 hour shift
- Remote
- Research
- Mid-level
- High school diploma or GED
3d
Utilization Management Coordinator
Devoted Health —Remote
- $21.70 - $27.00 an hour
- 8 hour shift
- Remote
- Bilingual
- Google Workspace
- Customer service
- Dental insurance
- 401(k)
12d
Intake Coordinator Home Health
Centerwell —Remote
- $39,000 - $49,400 a year
- Part-time
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
3d
Seasonal Customer Experience Coordinator
Artifact Uprising —Denver, CO
- $19 an hour
- Weekends as needed
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
- Paid training
- Paid holidays
13d
On Call Coordinator
SALMON VNA & Hospice —Milford, MA
- $6 an hour
- Part-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
10d
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Care Coordinator
Pyx Health Inc —Remote
- From $20 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
13d
Customer Experience Specialist- Remote
Bump Health —Peoria, IL
- $34,000 - $38,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
Quick Apply

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Complex Care Outreach Coordinator

Devoted Health -
Remote

Apply Now

Job Details

Full-time
$25 - $30 an hour

Benefits

Internet reimbursement
Stock options
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

Job Description

This is a fully remote role and candidate must be willing to work 8:30 AM -5pm CST

A bit about this role:

Devoted Medical was founded on the belief that if we treat each member like we would our loved ones, we can meaningfully improve healthcare experiences and outcomes for some of America’s most vulnerable patient populations. The Complex Care Department is at the heart of this goal: we are a highly collaborative, multidisciplinary team of physicians, nurse practitioners, case managers, social work care managers, community health workers, and outreach specialists united by our mission to build a better care delivery system for Devoted’s most complex members. Through a mixture of in-home and virtual interventions, we provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions. Our Outreach Coordinators play the vital role of program ambassador, resourceful connector, and scheduling logistics maestro, working in close partnership with the rest of our multidisciplinary team to ensure we’re treating each patient as we would our own family.

Our Outreach Coordinators partner with a multidisciplinary care team of physicians, NPs, case managers, social workers, and community health workers to establish trusting treatment relationships across a panel of complex patients over a 6-12 month time frame, resulting in meaningful improvements in the panel’s clinical outcomes. Outreach Coordinators play the vital role of consistent program ambassador, resourceful connector, and scheduling logistics coordinator. You will provide caring, accurate guidance in the complex world of health care, primarily via outbound and inbound calls and SMS. You will actively listen to members, see opportunity in the unexpected, respond appropriately, and create a caring atmosphere for our members.

Responsibilities and Impact will include:

Conducting outreach via telephone and SMS to educate and inform members of available clinical programs or important screenings relevant to them (i.e. eye exams or cancer screenings) and to ensure patients remain connected to care throughout their time in the program, working in close coordination with the care team to coordinate care delivery for the right patients, in the right way, at the right time
Scheduling initial appointments, thoughtfully adjusting calendars to meet urgent care needs on a regular basis and also responsible to reschedule the visits for other roles on your team.
Providing inbound call support/call routing for patients with clinical or administrative questions
Communicating frequently with the care team members and leadership, including routine involvement in daily care team coordination huddles, patient rounds, etc.
Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions
Documenting accurate information about member needs in our system
Supporting the team with daily tasks, including administrative work
Piloting new processes and workflows
Working hand-in-hand with other Devoted teams to address member needs

Required skills & experience:

You have a minimum of 3 years of healthcare experience in customer/patient-serving role, such as a Care Coordinator
Must be willing to work M-F 8:30am-5pm Central Standard Time (CST).

Desired skills & experience:

1-2 years of call center experience is a plus!
Bilingual Spanish speakers and experience engaging across various cultures
Health insurance experience (Medicare Advantage a plus)
Have healthcare experience (scheduling, benefits, care coordination, medical terminology, and HIPPA regulations a plus) Availability to work variable shifts to support the needs of our members across multiple time zones
Proficient computer skills and ability to learn new systems
Google Suite Proficiency a big plus - including Google Drive, Google Docs, Google Sheets, Google Slides
Have great communication, problem solving, analytical and documentation skills
Use effective time management and organization skills
Demonstrate evidence of ability to empathize with patients, relatives and colleagues with dignity and respect

Salary range: $25.00 - $30.00 hourly

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for “start up costs” or “equipment”), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.

Apply Now

Refine Your Search

customer care coordinator jobs in remote

Complex Care Outreach Coordinator

Long Term Care Care Coordinator - Float Team

Call Center Representative - CALL CENTER

Customer Solutions Specialist

Pre-Certification Coordinator I (Remote) - Depatment of Medicine

EVV & Assessment Services - Scheduling Coordinator

Patient Care Coordinator (Remote)

Prior Authorization Coordinator

Healthcare Appointment Scheduler (Work From Home)

Senior Clinical Administrative Coordinator

Intake Coordinator - Surgery

Virtual Care Enrollment Coordinator

Customer Service Coordinator - SCMG Customer Service - Sharp Corporate / Remote - Day Shift - Full Time

Utilization Management Coordinator

Intake Coordinator Home Health

Seasonal Customer Experience Coordinator

On Call Coordinator

Member Support Coordinator

Care Coordinator

Customer Experience Specialist- Remote

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