Top 352 Customer retention specialist Jobs in Remote

Customer Retention Specialist
HighLevel —Remote
- $44,000 - $52,000 a year
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
5d
Customer Retention Specialist
IGS Energy —Remote
- $34,370 - $51,560 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
- Communication skills
Quick Apply
Customer Support Specialist II
REALTIME SOFTWARE SOLUTIONS LLC —Remote
- $25 - $31 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Specialist
Aegis Ventures —Remote
- $65,000 - $85,000 a year
- Nursing
- HIPAA
- Mid-level
- Commuter assistance
- Health insurance
14d
Customer Success Specialist
TPR Education, LLC —Remote
- $60,000 - $65,000 a year
- School experience
- Computer literacy
- Mid-level
Quick Apply
12d
Contract Customer Success Specialist
Activated Scale —Remote
- $6,500 a month
- Full-time
- Remote
- Mid-level
- Financial services
Customer Experience Journey Specialist
Kandu, Inc. —Remote
- $25 - $30 an hour
- Full-time
- Remote
- Marketing
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Customer Support / Retention Specialist
Paynada —Dallas, TX
- $20 - $26 an hour
- Remote
- Bilingual
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Support Specialist I (Office)
Clubessential —Remote
- Full-time
- Remote
- Office
- Finance
- Bachelor's degree
Quick Apply
12d
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
11d
Retention Specialist
INSOURCE SOLUTIONS —Remote
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Customer Solution Specialist
Solera —Remote
- Full-time
- Mid-level
- 3 years
- Analysis skills
13d
Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)
Lamps Plus —Remote
- Full-time
- Remote
- Computer literacy
- English
- Windows
- Paid training
- Work from home
Technical Customer Support Specialist
AppMySite —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
Client Success Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 401(k)
Quick Apply
12d
Onboarding Specialist Position
Milk and Honey —Remote
- $1,500 - $2,000 a month
- Full-time
- Remote
- English
- Mid-level
- Teaching
Quick Apply
2d
Customer Experience Journey Specialist
Kandu —Remote
- $25 - $30 an hour
- Remote
- Marketing
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Long Term Care Benefit Claim Specialist
Mutual of Omaha —Remote
- $24 - $28 an hour
- Email
- Remote
- Customer service
- Mid-level
- Experience equivalent to degree accepted
- Paid holidays
- 401(k)

I want to receive the latest job alert for customer retention specialist in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer retention specialist jobs near remote

Customer Success Specialist jobs in Remote

Retention Specialist jobs in Remote

Technical Support Specialist jobs in Remote

Customer Solutions Specialist jobs in Remote

Customer Experience Specialist jobs in Remote

Onboarding Manager jobs in Remote

Retention Specialist jobs in Dallas, TX

Customer Specialist jobs in Remote

Benefit Specialist jobs in Remote

Senior Support Specialist jobs in Remote

Credentialing Specialist jobs in Phoenix, AZ

Marketing Specialist jobs in Atlanta, GA

Customer Success Specialist jobs in South Jordan, UT

Customer Success Specialist jobs in Virginia

Customer Success Specialist jobs in Portland, OR

Remote Customer Service jobs in West Virginia

Customer Success Specialist jobs in Providence, RI

It Support Specialist jobs in Boston, MA

Quality Assurance Specialist jobs in Minnesota

Verizon Customer jobs in Philadelphia, PA

Customer Retention Specialist

HighLevel -
Remote

Apply Now

Job Details

Full-time
$44,000 - $52,000 a year
5 days ago

Qualifications

Customer communication

Full Job Description

About Us

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our Impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are :

As a Customer Retention Specialist, you're going to be customer-obsessed, proactively outreaching to customers at risk, and driven by results. You naturally spot risks before they turn into churn and take ownership of customer outcomes. You’re comfortable initiating meaningful conversations, handling objections with confidence, and turning at-risk customers into loyal advocates.

You bring a consultative mindset to every interaction — listening first, diagnosing the real issue, and guiding customers toward solutions that reinforce the value of staying with HighLevel. Data signals like HealthScore drops, payment failures, cancellation intent, low product usage, and reactivation opportunities don’t intimidate you; they energize you.

You thrive in fast-paced environments, communicate with clarity and empathy, and are motivated by measurable impact on retention, engagement, and revenue.

What You’ll Be Doing :

Proactive Outreach & Engagement

Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
Engage customers flagged for:
- HealthScore decline
- Payment failures
- Cancellation intent
- Low product usage
- Reactivation opportunities
Identify root causes behind customer concerns through active listening and discovery.
Provide consultative guidance and structured solutions to retain and support customers.

Retention & Revenue Support

Communicate the value of HighLevel’s services clearly and confidently.
Handle objections professionally and work toward mutually beneficial outcomes.
Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
Support churn reduction and revenue retention goals through escalating recurring issues to leadership.

Customer Experience & Documentation

Deliver personalized, positive support aligned with the company brand.
Accurately log all interactions and update CRM records in GHL.
Apply appropriate tags and track case outcomes for reporting and analysis.
Maintain detailed documentation to support transparency and performance tracking.

Continuous Improvement

Identify trends and recurring challenges impacting retention.
Provide feedback to leadership on improvement opportunities.
Maintain strong product knowledge of HighLevel services and best practices.
Take ownership of individual performance metrics and outreach targets.

What You’ll Bring :

Strong English communication skills (verbal and written)
Effective objection-handling and follow-up abilities
Experience working in a remote environment with structured daily targets
Organized, process-driven, and detail-oriented approach
Familiarity with SaaS products and CRM systems (GHL experience is a plus)
Working knowledge of Google Suite (Docs, Sheets, Calendar)
Ability to multitask while maintaining quality
Customer-focused mindset with high emotional intelligence
Comfort operating in a fast-paced, data-driven environment
Reliable high-speed internet and a distraction-free workspace

Education & Experience :

Bachelor’s degree preferred
2+ years of Customer Service or B2B Sales experience

The salary range for this position is $44,000 - $52,000 Annually.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping and legal requirements. Providing this information is voluntary and will not affect your application status.

We recommend that you review our Privacy Policy before submitting your application.

#LI-Remote #LI-KN1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer retention specialist jobs in remote

Customer Retention Specialist

Customer Retention Specialist

Customer Retention Specialist (Tier 1)

Customer Support Specialist II

Customer Success Specialist

Customer Success Specialist

Contract Customer Success Specialist

Customer Experience Journey Specialist

Customer Support / Retention Specialist

Customer Support Specialist I (Office)

Technical Support Specialist

Retention Specialist

Customer Solution Specialist

Customer Support Specialist

Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)

Technical Customer Support Specialist

Client Success Specialist - Digitech - Remote

Onboarding Specialist Position

Customer Experience Journey Specialist

Long Term Care Benefit Claim Specialist

I want to receive the latest job alert for customer retention specialist in remote

Related Searches

Explore jobs in more locations

Who You Are :

What You’ll Be Doing :

What You’ll Bring :

Education & Experience :

The salary range for this position is $44,000 - $52,000 Annually.

Equal Employment Opportunity Information

Job Seeker Tools

Employer Tools

Browse

Stay Connected

Refine Your Search

customer retention specialist jobs in remote

I want to receive the latest job alert for customer retention specialist in remote

Related Searches

Explore jobs in more locations

Who You Are :

What You’ll Be Doing :

What You’ll Bring :

Education & Experience :

The salary range for this position is $44,000 - $52,000 Annually. Equal Employment Opportunity Information

The salary range for this position is $44,000 - $52,000 Annually.

Equal Employment Opportunity Information