Top 717 Customer service manager Jobs in Remote

Manager, Customer Success
AI Demand Pro —Remote
- $120,000 - $150,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
VP of Client Success
Pyxl —Remote
- $130,000 - $170,000 a year
- Full-time
- 18 years or older
- Senior level
- Under 1 year
- Health savings account
- Health insurance
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Service Delivery Leader
CAI —Remote
- $65,000 - $67,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Salesforce
- Health insurance
- Dental insurance
11d
MEP/PEP Client Service Manager
Ascensus —Remote
- $60,000 - $80,000 a year
- Online Application
- Hybrid work
- Writing skills
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Customer Experience Manager - State Farm Team Member
Mike Mihrzad - State Farm Agent —Remote
- $65,000 - $115,000 a year
- Full-time
- Remote
- Sales
- Mid-level
- Communication skills
- Dental insurance
- Paid time off
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Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
Quick Apply
Head of Customer Success and Operations
PeopleJoy —Remote
- $120,000 - $150,000 a year
- Full-time
- Remote
- Supervising experience
- Senior level
- Communication skills
Quick Apply
Manager, Workforce Operations
Indeed —Remote
- $108,000 - $226,000 a year
- Full-time
- Remote
- 3 years
- Military encouraged
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
5d
Customer Service Manager
ClearOne Advantage —Remote
- Full-time
- Remote
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
8d
Supervisor, Customer Service
Crate and Barrel —Remote
- $23.00 - $28.75 an hour
- Email
- Remote
- English
- Mid-level
- High school diploma or GED
- Store discount
- Disability insurance
1d
Fractional Customer Service (Claims) Manager
Silva-Lining HR —Remote
- Part-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Customer Solutions Director
Beacon Talent —Remote
- $172,956 - $188,643 a year
- Full-time
- Remote
- Senior level
Quick Apply
Manager, Residential Customer Support
Point Broadband —Remote
- Remote
- Residential
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Manager, Customer Service
National Safety Council —Remote
- $100,000 a year
- Full-time
- Remote
- Analysis skills
- Supervising experience
- Bachelor's degree
- 403(b) matching
- Paid holidays
Quick Apply
1d
Customer Service Quality Manager
Parsons —Remote
- $103,500 - $181,100 a year
- Holidays
- Remote
- Background check
- Up to 50% travel
- Engineering
- Wellness program
- Paid holidays
Manager, Customer Experience
Model N —Remote
- $145,000 - $195,000 a year
- Full-time
- Remote
- System design
- 8 years
- Analysis skills
- Health insurance
- Dental insurance
Senior Manager, Customer Advocacy
Celigo —Remote
- $140,000 - $165,000 a year
- Remote
- Organizational skills
- Senior level
- 10 years
- Parental leave
- Referral program
Quick Apply
Customer Success Manager
Yello —Remote
- $80,000 - $90,000 a year
- Mid-level
- Bachelor's degree
- Travel
6d
Customer Support Manager-Tier 2 (Austin, TX)
Accruent —Remote
- $76,700 - $128,100 a year
- Remote
- 5 years
- Mentoring
- Organizational skills
Director of Customer Support
Sana Benefits —Remote
- $133,450 - $157,000 a year
- Full-time
- Remote
- 6 years
- Mentoring
- Recruiting
- Paid parental leave
- Health savings account

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Manager, Customer Success

AI Demand Pro
Remote

Quick Apply

Job Details

Full-time
$120,000 - $150,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer retention
Team leadership
Team development
Hiring
Bachelor's degree
SaaS
Account management

Full Job Description

About the role

At Demandpro.ai, we’re seeking a Manager of Customer Success to own the post-sale experience for our most important personal injury law firm customers and to lead a small team of Customer Success Managers. Our mission at Demandpro is to make demand letter creation faster, more accurate, and more profitable for personal injury firms with products that leverage AI.

The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn. We move fast: develop and launch quality features, observe real firms using them on real cases, aggressively evolve and enhance. We’re looking for a versatile A-player and player-coach who can meet with both managing partners and day-to-day users (paralegals, case managers, demand writers) — speaking to the ROI of the platform while troubleshooting issues and developing a high-performing CSM team behind you. Within this role, you’ll have ample opportunity for career advancement and cross-functional partnership.

The basics

Title: Manager, Customer Success
Reports to: Head of Customer Success / VP of Customer Experience
Team: Player-coach — owns a strategic book of business and manages 1–3 CSMs
Location: Remote, U.S.-based (occasional travel for on-sites and team off-sites)

What you will be doing

Serve as the primary post-sales point of contact for a portfolio of Demandpro’s highest-value personal injury firm customers. You’ll be the quarterback for the customer at Demandpro for inquiries, issues, and escalations.
Manage and develop a team of Customer Success Managers — hire, onboard, coach, and hold them accountable to retention, adoption, and customer-outcome targets.
Utilize in-depth product and personal injury industry knowledge to drive and increase the adoption and utilization of Demandpro across firms — from demand writers and paralegals up to managing partners.
Proactively engage with customers during the renewal process to secure renewals and drive customer retention; own the team’s renewal forecast and deliver an accurate weekly call to leadership.
Regularly conduct check-ins and business reviews to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage — translating product activity into firm-level metrics like demands sent, time-to-demand, and settlement velocity.
Proactively anticipate and address potential challenges — operational, technical, or commercial — to ensure a seamless customer experience and protect renewal.
Develop strong relationships with customers and become a trusted advisor to managing partners, COOs, and senior paralegal leadership at PI firms.
Work cross-functionally to relay product feedback — partner with Product, Engineering, and Sales to translate customer signals into roadmap impact.
Build the operating system of the CS function: playbooks, health scores, QBR templates, escalation paths, and the cadence the team runs every week.

What you should have

Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products.
Working knowledge of AI technologies (e.g., LLMs, document understanding, automation platforms) with hands-on experience applying them in real-world customer contexts.
Demonstrated ability to go above and beyond to maximize retention save % — you have specific stories about saving accounts that should have churned.
Demonstrated experience and success in a customer success or account management role, including direct ownership of renewals and expansion.
Experience managing or formally mentoring CSMs / AMs, or a clear track record as a team lead ready to step into management.
Ability to confidently and effectively speak with customers of all levels — including managing partners, owners, COOs, and senior paralegals.
Ability to provide strategic contributions through proven active involvement in shaping departmental strategies, playbooks, and operating cadences.
Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
Technically adept and able to grasp complex software concepts quickly — comfortable digging into product configuration, integrations, and data.

What we hope you have

A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how personal injury firms will operate.
5+ years customer success, onboarding, or account management experience.
3+ years B2B software experience.
Familiarity with the personal injury workflow — intake, treatment, records retrieval, demand drafting, negotiation, and settlement — or a track record of ramping quickly into a new vertical.
4-year degree required.
Consistent over-achievement in past and current positions.

Why you’ll love working here

Demandpro.ai is the best place to work to:

Join the leaders in AI for personal injury law
Unlock career-defining growth
Build with world-class talent

Make a real impact on personal injury firms — and the clients waiting to be made whole

Pay: $120,000.00 - $150,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

customer service manager jobs in remote

Manager, Customer Success

VP of Client Success

Service Delivery Leader

MEP/PEP Client Service Manager

Customer Experience Manager - State Farm Team Member

Customer Service Operations Manager

Head of Customer Success and Operations

Manager, Workforce Operations

Customer Service Manager

Supervisor, Customer Service

Fractional Customer Service (Claims) Manager

Customer Solutions Director

Manager, Residential Customer Support

Manager, Customer Service

Customer Service Quality Manager

Manager, Customer Experience

Senior Manager, Customer Advocacy

Customer Success Manager

Customer Support Manager-Tier 2 (Austin, TX)

Director of Customer Support

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