Top 135 Desktop support manager Jobs in Remote

Supervisor, Hardware Support
RQI Partners —Remote
- $70,000 - $80,000 a year
- Remote
- 3 years
- Supervising experience
- Bachelor's degree
- Profit sharing
- Health savings account
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Manager Technology Support Services
Bunker Hill Community College —Remote
- $88,000 - $96,000 a year
- 5 years
- Senior level
- Communication skills
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3d
Account Manager (Night Shift)
Survival Servers —Remote
- Night shift
- Remote
- English
- Entry level
- Profit sharing
- Paid holidays
Manager, Solutions Support Engineering - East
Wiz —Remote
- $177,000 - $242,000 a year
- Full-time
- Remote
- Azure
- Mid-level
- AWS
Engineering Manager (Autofill & Desktop Native)
Bitwarden —Remote
- $180,000 - $200,000 a year
- Remote
- Analysis skills
- JavaScript
- Recruiting
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Help Desk Lead/ Senior Engineer (VA EHRM)
General Dynamics Information Technology —Remote
- $124,093 - $143,750 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
ICAM Service Desk Lead (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- PMP
- Paid holidays
- Health insurance
IT Manager
AM Transportation LLC —Remote
- $500 a week
- Full-time
- Remote
- Azure
- Windows
- SQL
Quick Apply
2d
Program Manager/Training Lead
Contact Government Services, LLC —Remote
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Technical Customer Success Manager
Lively —Remote
- $80,000 - $110,000 a year
- Remote
- Mid-level
- US work authorization
- Fair chance
- Paid parental leave
- Health savings account
Quick Apply
4d
Implementation Training Manager - Nationwide, US
PURE HomeRiver —Remote
- $60,000 - $81,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Technical Customer Success Manager
Rechat Inc —Remote
- $75,000 - $95,000 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- SQL
- Paid time off
Quick Apply
Senior Technical Support and Integrations Manager
Diagnocat —Remote
- Email
- Remote
- Spanish
- 5 years
- English
Quick Apply
Team Lead, Internal Support
Nerdio —Remote
- Full-time
- Hybrid work
- 7 years
- Supervising experience
- Mentoring
- Health insurance
- Paid time off
Quick Apply
3d
Manager, Training and Enablement
Arcadia.io —Remote
- $105,000 - $145,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Senior level
IT Manager
Equiti —Remote
- Full-time
- Computer science
- Azure
- Computer Science
Lead, Mission Support Operations
Orbis Operations, LLC —Remote
- Full-time
- Remote
- 5 years
- US work authorization
- Senior level
Quick Apply
Support Operations Systems Lead
Anysphere —Remote
- Full-time
- Remote
- Continuous improvement
- Senior level
Workday Training Lead
Blue Star Partners LLC —Remote
- $70 - $80 an hour
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Continuous improvement
Quick Apply
Technical Enablement Manager
Recast Software —Remote
- $90,000 - $115,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- 2 years
- Health savings account
- AD&D insurance

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Supervisor, Hardware Support

RQI Partners -
Remote

Quick Apply

Job Details

$70,000 - $80,000 a year

Benefits

Profit sharing
Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Vision insurance
401(k) matching
Loan assistance
Pet insurance

Qualifications

Customer communication
Incident Escalation
Salesforce Cloud
Computer hardware
Customer support ticket management
Resolving technical support tickets
Customer support
CRM system proficiency
Documentation Handling
Cross-functional collaboration
Peripheral hardware support
Cross-functional communication

Full Job Description

To Help Save More Lives

RQI Partners is a mission-driven partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.

We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent — every patient, every time.

Founded in 2018, we’re growing fast and looking for people passionate about making an impact. Learn more about the role below!

FOR EXTERNAL: This position will be posted for a minimum of five (5) calendar days and may remain open until a sufficient pool of qualified applicants has been identified.

FOR INTERNAL: This position will be posted for a minimum of five (5) calendar days. Following the minimum posting period, the position may close once a qualified applicant pool has been established.

Position Overview:

This role oversees escalated hardware support and Level 2 (L2) Intune application support cases, ensuring issues are prioritized, documented, and resolved within established service level agreements (SLAs). This role leads specialists who manage complex cases, oversee hardware return activities, and partner with the Field Services Manager and the Distribution Center to escalate unresolved issues, communicate fulfillment impacts, and ensure consistent case management and a consistent customer experience.

Position Holder is Accountable For:

Leading daily activities of the Hardware support team, to deliver excellent service to RQIP customers.
Serve as the primary escalation point for complex and high‑impact hardware support cases that cannot be resolved through standard workflows.
Provide supervisory ownership for Level 2 (L2) Intune application support cases, including escalations related to device enrollment, configuration, compliance, and application deployment.
Partner with other Technical Support Supervisors to align escalation handling, case routing, and SLA performance across teams.
Support and guide specialists managing complex hardware and L2 Intune cases, providing direction on troubleshooting approach and customer communication.
Escalate cases that cannot be resolved through remote troubleshooting to the Field Services Manager for determination of field service need.
Oversee hardware return activities, ensuring timely customer follow‑up and proper completion of return processes.
Track and communicate updates related to hardware availability, shipping delays, back‑ordered items, or distribution center backlogs that may impact case resolution.
Identify recurring issues or trends across escalated cases, Intune support, hardware replacements, or fulfillment constraints, and escalate insights to leadership as needed.

Required Skills & Competencies:

Bachelor’s degree in a technical or related field, or equivalent combination of education and experience.
Minimum of 3 years of experience in technical customer support, with a strong emphasis on hardware support and troubleshooting.
Experience managing escalations, complex cases, and time-sensitive customer issues.
Proficiency in Salesforce for case management, documentation, and reporting.
Strong understanding of PC hardware, peripherals, browsers, and device environments.
Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
Strong organizational, prioritization, and cross-functional collaboration skills.
Working knowledge of endpoint management tools and practices, like Microsoft Intune preferred.
Prior supervisory or team leadership experience preferred.

The estimated annual base salary for this position is $70,000 to $80,000 Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

RQIP Benefits Include:

Generous PTO & Holidays
Remote Work Environment (some positions require travel)
Comprehensive Medical, Dental and Vision
HSA & FSA Account Options, with employer HSA contribution
401k with Employer Match & Profit Sharing
Employee Assistance Program
Tuition Reimbursement
Professional Development Opportunities
Student Loan Repayment Assistance
Eligibility for Annual Bonus
Wellness Reimbursement Program
Pet Insurance
Paid Family Leave

Quick Apply

Refine Your Search

desktop support manager jobs in remote

Supervisor, Hardware Support

Manager Technology Support Services

Account Manager (Night Shift)

Manager, Solutions Support Engineering - East

Engineering Manager (Autofill & Desktop Native)

Help Desk Lead/ Senior Engineer (VA EHRM)

ICAM Service Desk Lead (REMOTE)

IT Manager

Program Manager/Training Lead

Technical Customer Success Manager

Implementation Training Manager - Nationwide, US

Technical Customer Success Manager

Senior Technical Support and Integrations Manager

Team Lead, Internal Support

Manager, Training and Enablement

IT Manager

Lead, Mission Support Operations

Support Operations Systems Lead

Workday Training Lead

Technical Enablement Manager

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